Retail Pro International, LLC

Retail Pro

Composite Score

7.1 /10

CX Score

7.3 /10

12 Reviews Write a Review

Claim Software

What is Retail Pro?

Retail Pro's suite of retail software products is ideally suited for specialty retailers. Apparel, footwear, gifts & toys, hardgoods, home furnishings, jewelry, and sporting goods as well as many other markets utilize Retail Pro in their operations in every corner of the globe. Discover what capabilities make us a great fit for the many vertical markets we serve

Company Details

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Awards & Recognition

Retail Pro won the following awards in the Retail POS category

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0 Top Rated Capabilities

4 Top Rated Features

2024

0 Top Rated Capabilities

6 Top Rated Features

2023

Retail Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Retail Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

3
Since last award

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 87%
Negotiation and Contract:: 79%
Conflict Resolution:: 82%
Strategy & Innovation:: 82%
Service Experience:: 95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Retail Pro?

4% Negative

3% Neutral

93% Positive

Pros

Efficient Service
Effective Service
Saves Time
Respectful

Feature Ratings

Average 81

Analytics and Reporting

Cash Register Point of Purchase Devices

Employee Management

Sales Transactions

Online Integrations Web Store

Customer Account Management

PCI and EMV Compatible

Loyalty Program

Inventory Control

Employee Mobile

Pricing Promotions

Vendor Capability Ratings

Average 78

Ease of Data Integration

Breadth of Features

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Ease of Implementation

Ease of IT Administration

Vendor Support

Ease of Customization

Retail Pro Reviews

Lamec g.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Retail Pro Review.

Likeliness to Recommend

10 /10

What differentiates Retail Pro from other similar products?

Good customer service. Saves on time. User friendly. Enhances productivity.

What is your favorite aspect of this product?

Save time. Cost effective. User friendly.

What do you dislike most about this product?

No dislike at the moment.

What recommendations would you give to someone considering this product?

I would recommend others to use this product.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Inspires Innovation

Brenda C.

Role: Consultant
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Retail Pro is the best retail POS

Likeliness to Recommend

9 /10

What differentiates Retail Pro from other similar products?

Retail Pro is the solution we have been waiting for as retailers. You can easily manage a POS system of transfers, purchases, relationship and location of each customer, promotions and supplies in one place thanks to Retail Pro. By hosting Retail Pro on our in-house server we were able to achieve with a minimal investment a high enough performance to make everything possible and feasible when it comes to real-time inventory tracking.

What is your favorite aspect of this product?

With Retail Pro we can manage reports very easily. We have been able to manage promotions anywhere remotely and the Retail Pro interface is somewhat reliable and quite stable compared to other POS. We have had a great reception and we offer a pretty reliable support network to our customers through Retail Pro's tools.

What do you dislike most about this product?

Sometimes it doesn't record item serial numbers and you have to keep checking back from time to time to avoid inventory crossovers with other branches. You have to set a standard price between batches, which sometimes leads to losses, although we always end up winning in the end. It cannot be used offline, the reports must always be updated online.

What recommendations would you give to someone considering this product?

We have potential control in more than 5 states thanks to Retail Pro, many customers prefer us because we can manage their orders under the tax report granted by the state. Retail Pro is an excellent software for all types of retailers.

Pros

Continually Improving Product
Reliable
Unique Features
Caring

Retail Pro

What is Retail Pro?

Company Details

Need Assistance?

Awards & Recognition

Retail Pro Ratings

88 Likeliness to Recommend

3 Since last award

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Retail Pro?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Retail Pro Reviews

Lamec g.

Retail Pro Review.

Likeliness to Recommend

Pros

Brenda C.

Retail Pro is the best retail POS

Likeliness to Recommend

Pros

3
Since last award

2
Since last award

Feature Ratings

Analytics and Reporting

Cash Register Point of Purchase Devices

Employee Management

Sales Transactions

Online Integrations Web Store

Customer Account Management

PCI and EMV Compatible

Loyalty Program

Inventory Control

Employee Mobile

Pricing Promotions

Vendor Capability Ratings

Ease of Data Integration

Breadth of Features

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Ease of Implementation

Ease of IT Administration

Vendor Support

Ease of Customization