Responsive Customer Reviews 2024

Responsive

Composite Score

8.2 /10

CX Score

8.2 /10

23 Reviews Write a Review

Claim Software

What is Responsive?

Responsive (formerly RFPIO) is a cloud-based response management platform and an AI-enabled solution to share knowledge, collaborate, and digitally transform their response processes. Through robust and bi-directional integrations, with an open API, teams can connect their people and improve content quality and accessibility — enabling collaboration without boundaries.

Company Details

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Awards & Recognition

Responsive won the following awards in the Proposal Management category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

6 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

6 Top Rated Features

2023

Responsive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Responsive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

94 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Responsive?

0% Negative

5% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Generous Negotitation
Transparent

Feature Ratings

Average 87

Templates

Notifications

Integrations

Project Management Workflow

Content Residency

Share & Track

E-Signature

Tasks and Workflow Management

Proposals and SOWs

Dashboard and Analytics

Document Management

Vendor Capability Ratings

Average 85

Ease of Implementation

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

Ease of Customization

Business Value Created

Responsive Reviews

Robert P.

Role: Information Technology
Industry: Energy
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Great features but support lacks

Likeliness to Recommend

8 /10

What differentiates Responsive from other similar products?

RFPIO seems to have better features for larger growing businesses.

What is your favorite aspect of this product?

My favorite aspect of this product is the dashboard it is nicely layed out and provides a clean user interface.

What do you dislike most about this product?

What I dislike the most about this product is the support like most software companies the tech support is outsourced to another country and the techs are sometime hard to understand.

What recommendations would you give to someone considering this product?

It is definitely a great product I would review the features and cost and compare it to your current vendor.

Pros

Continually Improving Product
Unique Features
Caring
Client's Interest First

Responsive

What is Responsive?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Responsive Ratings

84 Likeliness to Recommend

94 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Responsive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Notifications Tool alerts business of an application generated event.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Project Management Workflow Enabling tracking of end-end processes to complete an RFx response achieving import/export functionalities and automating project intake/delivery.

Content Residency Vendor ability to store content via library to centralize, deduplicate, link, and manage answers to "common" RFx questions.

Share & Track Share proposals with prospects, tracking the engagement and activity, also offering audit trails.

E-Signature Native e-signature capabilities and/or integrations to 3rd party e-signature solutions.

Tasks and Workflow Management Includes the ability to assign tasks to project personnel and automate workflow between users with control points and sign-offs.

Proposals and SOWs Management of monetary RFP proposals and statements of work that track and outline project deliverables between buyers and sellers.

Dashboard and Analytics Configurable, click though, real-time dashboards for in-progress and executed contracts.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Responsive Reviews

Robert P.

Great features but support lacks

Likeliness to Recommend

Pros

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Feature Ratings

Templates

Notifications

Integrations

Project Management Workflow

Content Residency

Share & Track

E-Signature

Tasks and Workflow Management

Proposals and SOWs

Dashboard and Analytics

Document Management

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

Ease of Customization

Business Value Created