Responsive Customer Reviews 2024

Responsive

Composite Score

8.2 /10

CX Score

8.2 /10

23 Reviews Write a Review

Claim Software

What is Responsive?

Responsive (formerly RFPIO) is a cloud-based response management platform and an AI-enabled solution to share knowledge, collaborate, and digitally transform their response processes. Through robust and bi-directional integrations, with an open API, teams can connect their people and improve content quality and accessibility — enabling collaboration without boundaries.

Company Details

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Awards & Recognition

Responsive won the following awards in the Proposal Management category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

6 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

6 Top Rated Features

2023

Responsive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Responsive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

94 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Responsive?

0% Negative

5% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Generous Negotitation
Transparent

Feature Ratings

Average 87

Templates

Notifications

Integrations

Project Management Workflow

Content Residency

Share & Track

E-Signature

Tasks and Workflow Management

Proposals and SOWs

Dashboard and Analytics

Document Management

Vendor Capability Ratings

Average 85

Ease of Implementation

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

Ease of Customization

Business Value Created

Responsive Reviews

Régis S.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Easy fast and accurate, but a but pricey.

Likeliness to Recommend

8 /10

What differentiates Responsive from other similar products?

the ability of the program to match the most popular solutions in its library with the queries we are attempting to solve. This makes things easy for us.

What is your favorite aspect of this product?

It makes a difference in our day to be able to have all the answers and the peers in the same location, as well as to be able to work together more easily to complete a paper. As a result, we are working more quickly and our lives are becoming simpler.

What do you dislike most about this product?

The cost of adding new projects is excessive, and the keyword matching may also be somewhat better. Sometimes, even if we already have the solutions in the library, it does not provide the desired results. Another issue is that occasionally when we react to anything, our responses do not save. We must go back and check to see whether our responses are still there. whether not, we must repeat the procedure.

What recommendations would you give to someone considering this product?

For anybody who need greater structure in the bid management process, works with a lot of paperwork, and has comparable problems that need to be addressed with numerous projects at once. Time and labor are saved by producing more precise and timely bid answers.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Saves Time

Yoel B.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Great Service, but a bit pricey for the value.

Likeliness to Recommend

8 /10

What differentiates Responsive from other similar products?

The answer library, the office addons for Powerpoint, Outlook, Excel, Word and Chrome are very useful. Also, the automated OCR and identifying of questions from PDFs and Word docs, and converting it back is very powerful.

What is your favorite aspect of this product?

The addons, Similar search, templates and answer recognization.

What do you dislike most about this product?

The auto-reply did never really work, which is the top 1 feature.

What recommendations would you give to someone considering this product?

Build a database of questions you can import and try to have chapters/domains and ownerships distributed.

Pros

Trustworthy
Caring
Respectful
Client Friendly Policies

Jack P.

Role: Industry Specific Role
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Fantastic product that is reasonably priced

Likeliness to Recommend

10 /10

What differentiates Responsive from other similar products?

RFPIO is easy to use for everyone in your business. It is simply a must for all Bid/Proposals teams.

What is your favorite aspect of this product?

Its simplicity and effectiveness.

What do you dislike most about this product?

Nothing, it is near flawless. Sometimes Sellers have connectivity issues or are met with a "grey screen" - but changing browser or submitting a ticket with RFPIO support usually sorts it.

What recommendations would you give to someone considering this product?

Buy it now!

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Responsive

What is Responsive?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Responsive Ratings

84 Likeliness to Recommend

94 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Responsive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Notifications Tool alerts business of an application generated event.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Project Management Workflow Enabling tracking of end-end processes to complete an RFx response achieving import/export functionalities and automating project intake/delivery.

Content Residency Vendor ability to store content via library to centralize, deduplicate, link, and manage answers to "common" RFx questions.

Share & Track Share proposals with prospects, tracking the engagement and activity, also offering audit trails.

E-Signature Native e-signature capabilities and/or integrations to 3rd party e-signature solutions.

Tasks and Workflow Management Includes the ability to assign tasks to project personnel and automate workflow between users with control points and sign-offs.

Proposals and SOWs Management of monetary RFP proposals and statements of work that track and outline project deliverables between buyers and sellers.

Dashboard and Analytics Configurable, click though, real-time dashboards for in-progress and executed contracts.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Responsive Reviews

Régis S.

Easy fast and accurate, but a but pricey.

Likeliness to Recommend

Pros

Yoel B.

Great Service, but a bit pricey for the value.

Likeliness to Recommend

Pros

Jack P.

Fantastic product that is reasonably priced

Likeliness to Recommend

Pros

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Feature Ratings

Templates

Notifications

Integrations

Project Management Workflow

Content Residency

Share & Track

E-Signature

Tasks and Workflow Management

Proposals and SOWs

Dashboard and Analytics

Document Management

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

Ease of Customization

Business Value Created