Motorola Solutions

Rave Alert

Composite Score

7.5 /10

CX Score

8.0 /10

16 Reviews Write a Review

Claim Software

What is Rave Alert?

Powered by a web-based platform, and using multiple communication channels, Rave Alert can quickly and simultaneously alert an entire database to the risk of danger – or send targeted messages to groups within the database – from any Internet-connected device. This system of emergency mass notification for business also supports two-way communication. This means that Rave Alert can be used as a point of contact when an emergency situation is in progress or when an employee wishes to respond to a request for assistance.

Company Details

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Awards & Recognition

Rave Alert won the following awards in the Emergency Notification category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Rave Alert Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Rave Alert.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rave Alert?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Sequential Processing

Distribution Lists

Scripting

Location-Based Notification

Scheduled Messaging

Contact Information Encryption

Message Status Reporting

Conference Call Support

Single Sign-On (SSO)

Multi-Language Support

Weather Alert

Vendor Capability Ratings

Average 82

Ease of IT Administration

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Availability and Quality of Training

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Rave Alert Reviews

Ben K.

Role: Operations
Industry: Government
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Easy to use when seconds count.

Likeliness to Recommend

10 /10

What differentiates Rave Alert from other similar products?

More options. User friendly dashboard

What is your favorite aspect of this product?

Smart 911.

What do you dislike most about this product?

No phone app for sending alerts

What recommendations would you give to someone considering this product?

Work with implementation team and community outreach.

Pros

Helps Innovate
Continually Improving Product
Effective Service
Caring

Zach J.

Role: Information Technology
Industry: Agriculture
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2021

Great product,

Likeliness to Recommend

8 /10

What differentiates Rave Alert from other similar products?

The self screening

What is your favorite aspect of this product?

The self screening, I like that over the contact tracing

What do you dislike most about this product?

The cost of the product could be lower

What recommendations would you give to someone considering this product?

I would say that it's easy to implement and that it does a better job than contact tracing with the self screening feature

Pros

Performance Enhancing
Client's Interest First
Over Delivered
Transparent

Cons

Slower Product Innovation

Role: Sales Marketing
Industry: Education
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Easy to use. Take notes during training.

Likeliness to Recommend

6 /10

Pros

Effective Service
Continually Improving Product
Reliable
Performance Enhancing

Rave Alert

What is Rave Alert?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

Rave Alert Ratings

87 Likeliness to Recommend

95 Plan to Renew

90 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Rave Alert?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sequential Processing The ability to set alerts to be sent in a specific order to various audiences.

Distribution Lists Maintain a distribution list of contact information for notification recipients.

Scripting Pre-define messages for different audiences (e.g. IT staff vs. business users) and different situations.

Location-Based Notification Target alerts to specific regions or business locations.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Contact Information Encryption Contact information is encrypted.

Message Status Reporting Message receipt confirmation and message status tracking/reporting.

Conference Call Support Set up instant conference calls via the Emergency Mass Notification System (EMNS) solution.

Single Sign-On (SSO) Link to organization’s enterprise login for authentication.

Multi-Language Support Send or translate alerts in multiple languages.

Weather Alert Receive notifications from subscribed weather alert providers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Rave Alert Reviews

Ben K.

Easy to use when seconds count.

Likeliness to Recommend

Pros

Zach J.

Great product,

Likeliness to Recommend

Pros

Cons

Easy to use. Take notes during training.

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Sequential Processing

Distribution Lists

Scripting

Location-Based Notification

Scheduled Messaging

Contact Information Encryption

Message Status Reporting

Conference Call Support

Single Sign-On (SSO)

Multi-Language Support

Weather Alert

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Availability and Quality of Training

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration