Motorola Solutions

Rave Alert

Composite Score

7.5 /10

CX Score

8.0 /10

16 Reviews Write a Review

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What is Rave Alert?

Powered by a web-based platform, and using multiple communication channels, Rave Alert can quickly and simultaneously alert an entire database to the risk of danger – or send targeted messages to groups within the database – from any Internet-connected device. This system of emergency mass notification for business also supports two-way communication. This means that Rave Alert can be used as a point of contact when an emergency situation is in progress or when an employee wishes to respond to a request for assistance.

Company Details

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Awards & Recognition

Rave Alert won the following awards in the Emergency Notification category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Rave Alert Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Rave Alert.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rave Alert?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Sequential Processing

Distribution Lists

Scripting

Location-Based Notification

Scheduled Messaging

Contact Information Encryption

Message Status Reporting

Conference Call Support

Single Sign-On (SSO)

Multi-Language Support

Weather Alert

Vendor Capability Ratings

Average 82

Ease of IT Administration

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Availability and Quality of Training

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Rave Alert Reviews

Mark V.

Role: Information Technology
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Responsive Platform

Likeliness to Recommend

9 /10

What differentiates Rave Alert from other similar products?

The ability to send real-time notifications during emergencies helps organizations respond promptly and effectively.

What is your favorite aspect of this product?

The multi-channel approach ensures that messages reach a broad audience.

What do you dislike most about this product?

Some users feel that the pricing may be higher than other similar services, particularly for smaller organizations.

What recommendations would you give to someone considering this product?

Invest in a more feature-rich mobile application for administrators to manage alerts efficiently.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Madeline P.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Incredible Product

Likeliness to Recommend

9 /10

What differentiates Rave Alert from other similar products?

Unlike some competitors, Rave Alert facilitates interactive communication, allowing recipients to respond to alerts.

What is your favorite aspect of this product?

Ensures messages reach recipients through various channels (SMS, email, voice calls, social media), maximizing the likelihood of timely delivery.

What do you dislike most about this product?

Requires reliable internet and telecommunication infrastructure, which might be an issue in remote or underserved areas.

What recommendations would you give to someone considering this product?

Implement robust data privacy and security measures to protect sensitive contact information stored within Rave Alert. This includes encryption, access controls, compliance with relevant regulations, and regular security audits to build trust with users.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kaloki C.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

An Effective Emergency Notification Software

Likeliness to Recommend

9 /10

What differentiates Rave Alert from other similar products?

When sending emergency notifications, Rave Alert is fast and affordable It makes notifying our clients of any developments easy

What is your favorite aspect of this product?

The software is affordable and easy to I setup It's seamless to deploy Managing this software is easy too

What do you dislike most about this product?

All has been smooth using Rave Alert

What recommendations would you give to someone considering this product?

I recommend Rave Alert cz it never fails when sending emergency notifications. It's an affordable software

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rave Alert

What is Rave Alert?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

Rave Alert Ratings

87 Likeliness to Recommend

95 Plan to Renew

90 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Rave Alert?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sequential Processing The ability to set alerts to be sent in a specific order to various audiences.

Distribution Lists Maintain a distribution list of contact information for notification recipients.

Scripting Pre-define messages for different audiences (e.g. IT staff vs. business users) and different situations.

Location-Based Notification Target alerts to specific regions or business locations.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Contact Information Encryption Contact information is encrypted.

Message Status Reporting Message receipt confirmation and message status tracking/reporting.

Conference Call Support Set up instant conference calls via the Emergency Mass Notification System (EMNS) solution.

Single Sign-On (SSO) Link to organization’s enterprise login for authentication.

Multi-Language Support Send or translate alerts in multiple languages.

Weather Alert Receive notifications from subscribed weather alert providers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Rave Alert Reviews

Mark V.

Responsive Platform

Likeliness to Recommend

Pros

Madeline P.

Incredible Product

Likeliness to Recommend

Pros

Kaloki C.

An Effective Emergency Notification Software

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Sequential Processing

Distribution Lists

Scripting

Location-Based Notification

Scheduled Messaging

Contact Information Encryption

Message Status Reporting

Conference Call Support

Single Sign-On (SSO)

Multi-Language Support

Weather Alert

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Availability and Quality of Training

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration