Blackbaud, Inc

Raiser's Edge NXT

Composite Score

6.9 /10

CX Score

7.1 /10

10 Reviews Write a Review

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What is Raiser's Edge NXT?

Discover Blackbaud Raiser’s Edge NXT—the first truly comprehensive cloud-based fundraising and donor management solution built specifically for nonprofits and the entire social good community. Learn how to drive your fundraising efforts, connect your organization, and work smarter and faster with Blackbaud Raiser’s Edge NXT.

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Raiser's Edge NXT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Raiser's Edge NXT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Raiser's Edge NXT?

5% Negative

20% Neutral

75% Positive

Pros

Performance Enhancing
Respectful
Enables Productivity
Reliable

Feature Ratings

Average 83

Donor Contact Information

Top Prospects

Donation Accounting and Tracking

Donation Processing

Metric and Reporting

Campaign Tracking

Donation Receipts

At Risk Donors

Untapped Donation Potential Analysis

Bulk Email Campaigns

Supporter Leads

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Ease of Implementation

Ease of Customization

Vendor Support

Ease of Data Integration

Raiser's Edge NXT Reviews

Role: Operations
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2020

Comprehensive product, training a must.

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

Cons

Charges for Enhancements
Commodity Features
Under Delivered

Raiser's Edge NXT

What is Raiser's Edge NXT?

Company Details

Need Assistance?

Raiser's Edge NXT Ratings

83 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Raiser's Edge NXT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Donor Contact Information Maintain a database of donor contact information, including names, addresses, phone numbers, email addresses, and social media contact information.​

Top Prospects Analysis of donor prospects and current donors to track top prospects. Special attention can then be given to top prospects, particularly during campaigns.

Donation Accounting and Tracking Accounting to track the receiving of donations, the reallocation of received funds, and fund reporting for tax and audit purposes.​

Donation Processing Processing of donation pledges and donation receivables, including integration with an online payment gateway for secure, PCI-compliant donation processing.​

Metric and Reporting Metrics and reporting to track donations received, donations against targets, and trends such as history, demographics, geographics, etc.​

Campaign Tracking Tracking of activity and donations received against specific campaigns for regular annual campaigns, and special "one-time" campaigns such as capital campaigns.

Donation Receipts Issuance and tracking of donation receipts.​

At Risk Donors Analysis and alerts of at-risk donors, based on donation activity, and tracking of changes in donor’s financial status.​

Untapped Donation Potential Analysis Tracking financial status of former patients, alum, their family/close associates with reference to news sources, social media etc assessing donation potential.

Bulk Email Campaigns The creation and distribution of email campaigns to current and prospective donors to raise awareness of a current or upcoming campaign.​

Supporter Leads Prospective donor leads based on past history with prospect. May entail integration with organization's patient, congregation, membership, or other records.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Raiser's Edge NXT Reviews

Comprehensive product, training a must.

Likeliness to Recommend

Pros

Cons

Feature Ratings

Donor Contact Information

Top Prospects

Donation Accounting and Tracking

Donation Processing

Metric and Reporting

Campaign Tracking

Donation Receipts

At Risk Donors

Untapped Donation Potential Analysis

Bulk Email Campaigns

Supporter Leads

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Ease of Implementation

Ease of Customization

Vendor Support

Ease of Data Integration