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Quickbooks Online Logo
Intuit

Quickbooks Online

Composite Score
8.3 /10
CX Score
8.3 /10
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Quickbooks Online
8.3 /10

What is Quickbooks Online?

Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.

Company Details

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Awards & Recognition

Quickbooks Online won the following awards in the Accounting - Small Business category

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Quickbooks Online Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Quickbooks Online.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

90 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Quickbooks Online?

6% Negative
7% Neutral
87% Positive

Pros

  • Reliable
  • Transparent
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 81

Accounts Receivable Invoicing

85

General Ledger Chart of Accounts

84

Expense Management

82

Accounts Payable Purchase Orders

81

Cost Revenue Tracking

81

Reconciliation

80

Project Accounting

79

Cash Flow Management

78

Dashboards, Analytics and Reporting

76

Integration APIs

76

Budgeting Forecasting

74

Vendor Capability Ratings

Average 78

Ease of Implementation

84

Usability and Intuitiveness

83

Business Value Created

80

Ease of IT Administration

79

Breadth of Features

78

Quality of Features

78

Availability and Quality of Training

76

Ease of Data Integration

76

Product Strategy and Rate of Improvement

75

Vendor Support

73

Ease of Customization

71

Quickbooks Online Reviews

Sean W.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Software is okay but customer support is AWFUL

Likeliness to Recommend

3 /10

What differentiates Quickbooks Online from other similar products?

It is relatively easy to use when they do not have any bugs ...B UT there are always issues and their customer support is just TERRIBLE and super unreliable - Every time I have an issue they say they will call back at a scheduled time and NEVER do - i should have known better signing up for this software as the sales representative never even attended the scheduled call to give me a demo before signing up -- this is a dumpsterfire of a company to deal with.

What is your favorite aspect of this product?

Nothing, I cant wait to move away from this company - time wasters!

What do you dislike most about this product?

customer support is AWFUL, sometimes rude and ALWAYS UNRELIABLE

What recommendations would you give to someone considering this product?

I definitely would not recommend signing up for this service

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Reliable

Alok M.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

"QuickBooks your go to accounting software "

Likeliness to Recommend

9 /10

What differentiates Quickbooks Online from other similar products?

QuickBooks online has features like traning session which helps you to understand the software and you can learn accounting functions through these videos session.

What is your favorite aspect of this product?

Easy to use, database in cloud, you can access from anywhere these are some cool aspects.

What do you dislike most about this product?

The QuickBooks Pro advisor exam is very difficult to pass due to its passing creaitra.

What recommendations would you give to someone considering this product?

If someone wants to work with US client they must try QuickBooks as it is widely used in US

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Kushpreet V.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Apr 2024

A Great Accounting & Bookkeeping Software

Likeliness to Recommend

10 /10

What differentiates Quickbooks Online from other similar products?

QuickBooks is well known in the industry, with a huge amount of content to support for new users and certification training to go with it.

What is your favorite aspect of this product?

Easy to generate financial reports.

What do you dislike most about this product?

Sometimes is can be a little slow, and now dark mode because the white background can be irritating to my eyes.

What recommendations would you give to someone considering this product?

If you need a payroll, bookkeeping, accounting and/or reporting generating software, then QuickBooks Online is an all in one solution. Plus the online version allows you to access your financial reports from anywhere. Also, easy to connect your CPA to your QuickBooks account for yearly tax filing.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Caring

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