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Quickbooks Online Logo
Intuit

Quickbooks Online

Composite Score
8.3 /10
CX Score
8.3 /10
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Quickbooks Online
8.3 /10

What is Quickbooks Online?

Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.

Company Details

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Awards & Recognition

Quickbooks Online won the following awards in the Accounting - Small Business category

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Quickbooks Online Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Quickbooks Online.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

90 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Quickbooks Online?

6% Negative
7% Neutral
87% Positive

Pros

  • Reliable
  • Transparent
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 81

Accounts Receivable Invoicing

85

General Ledger Chart of Accounts

84

Expense Management

82

Accounts Payable Purchase Orders

81

Cost Revenue Tracking

81

Reconciliation

80

Project Accounting

79

Cash Flow Management

78

Dashboards, Analytics and Reporting

76

Integration APIs

76

Budgeting Forecasting

74

Vendor Capability Ratings

Average 78

Ease of Implementation

84

Usability and Intuitiveness

83

Business Value Created

80

Ease of IT Administration

79

Breadth of Features

78

Quality of Features

78

Availability and Quality of Training

76

Ease of Data Integration

76

Product Strategy and Rate of Improvement

75

Vendor Support

73

Ease of Customization

71

Quickbooks Online Reviews

Daniella R.

  • Role: Finance
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

My journey with QuickBooks Online for 5+ years

Likeliness to Recommend

9 /10

What differentiates Quickbooks Online from other similar products?

QuickBooks Online has capabilities that makes it to be accessed on any system from mobile to PC and from any browser.

What is your favorite aspect of this product?

Ever since I implemented QuickBooks Online, I have never failed to balance spreadsheets. Invoicing, AP and AR Automation are other great aspects.

What do you dislike most about this product?

Even though i enjoyed the free trial, QBO is overrated in terms of monthly subscription.

What recommendations would you give to someone considering this product?

Yes, but first tgey should learn how to use all the features by checking the tutorials.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mark P.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Facilitates accounting processes

Likeliness to Recommend

8 /10

What differentiates Quickbooks Online from other similar products?

Quickbooks Online provides a set of features that enable the efficient and secure development of business accounting processes. It offers versatile tracking of expenses and income and the entire accounting process managed from the cloud. It makes it easy to measure and monitor our business performance. It allows to evaluate the financial performance of the organization in real time and without so many complications. It makes it possible to improve our workflow and boost productivity.

What is your favorite aspect of this product?

it has an intuitive interface, with functions that can be executed without complications. Creating and submitting invoices is quick and easy. The tool for managing inventory in real time is excellent. Allows you to manage accounting from anywhere and at any time with the mobile application. It integrates easily with various online sales platforms. It allows to measure and monitor the metrics of our company very efficiently. It has visually pleasing graphics that are easy to understand.

What do you dislike most about this product?

Its cost is considerably high and it is little annoying that after the updates the functions are not in the same place, time is wasted looking for them.

What recommendations would you give to someone considering this product?

I recommend the use of this platform to execute and monitor the financial processes of the company, it is essential to maintain productivity. It is an easy-to-use and very useful financial tool.

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Pablo M.

  • Role: Finance
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2021

Good option for small businesses, easy to install

Likeliness to Recommend

5 /10

What differentiates Quickbooks Online from other similar products?

How easy is the installation, and mantinance. Is easy to use and thats is an incredible advantage to your team, because they need ess time to know how to start to use it. Of course theres things could be better, but when you but everything in balance theres a good option.

What is your favorite aspect of this product?

The integrity, and how easy is the interaction and learning process.

What do you dislike most about this product?

Theres a few possibilities to customize the software but theres is a caracteristcs of this kind of softwares. It focus for small business and covers the general process of every business.

What recommendations would you give to someone considering this product?

Befoure you choose this program or any other option. Make a list of your main requirements and need then compare the functionalities of this software and if this fits ok with that list, then feel free to choose thus product because you will find a good tool to boost your business.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Saves Time

Cons

  • Commodity Features

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