Intuit

Quickbooks Online

Composite Score

8.3 /10

CX Score

8.3 /10

104 Reviews Write a Review

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What is Quickbooks Online?

Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.

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Quickbooks Online Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Quickbooks Online.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

88 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Quickbooks Online?

7% Negative

9% Neutral

84% Positive

Pros

Reliable
Transparent
Performance Enhancing
Trustworthy

Feature Ratings

Average 81

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Cost Revenue Tracking

Expense Management

Accounts Payable Purchase Orders

Reconciliation

Project Accounting

Cash Flow Management

Dashboards, Analytics and Reporting

Integration APIs

Budgeting Forecasting

Vendor Capability Ratings

Average 78

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Also Featured in...

Accounting - Midmarket

Score 8.3

View Quickbooks Online in this category (opens in a new tab)

Quickbooks Online Reviews

Sean V.

Role: Operations
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Expected better from this well-established brand.

Likeliness to Recommend

2 /10

What differentiates Quickbooks Online from other similar products?

Quickbooks is well-known and there are many free training videos on youtube to learn the software.

What is your favorite aspect of this product?

The layout/graphic interface was intuitive and easy to navigate, and setup was a smooth process. It also has some features beyond basic accounting. Although most platforms have an automatic bank link now, the auto-transaction-category rules are a time-saving automation tool.

What do you dislike most about this product?

The price is the worst feature of Quickbooks- it's absurd for a simple cloud program with almost no support. The second biggest problem is the difficult process to reach support. It's not a well-designed feature and you'll be left wondering if you'll actually reach a person at all. For the cost of the service, it's infuriating. Third, whatever you'd like to do beyond basic accounting will cost you. Importing our existing data required a third-party service that cost almost as much monthly as Quickbooks itself, all for a basic API feature that Quickbooks is lacking. The inventory management feature we expected was rudimentary and unusable.

What recommendations would you give to someone considering this product?

I was disappointed with Quickbooks and would not recommend it. If you're a small business, it'd be foolish to pay the high cost of Quickbooks cloud. The same basic accounting features are available on other platforms at no cost. If you're a large business or have many products, the lack of effective import features makes adopting the platform almost impossible. Beware the sales pitch trying to convince you this is an "investment", or pushing you toward higher-price tiers for useable features. A cloud service is just that- a cost-effective service, not a high price investment! Quickbooks does not bring value equal to its cost.

Pros

Friendly Negotiation
Reliable
Performance Enhancing
Security Protects

Cons

Less Efficient Service
Less Effective Service
Less Inspiring

Role: Finance
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jun 2021

Does exactly what you need it to!

Likeliness to Recommend

7 /10

Pros

Reliable
Trustworthy
Effective Service
Respectful

Cons

Slower Product Innovation
Commodity Features
Leverages Incumbent Status

Crystal T.

Role: Finance
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

My views on QuickBooks Online usage

Likeliness to Recommend

10 /10

What differentiates Quickbooks Online from other similar products?

QuickBooks Online has a wide array of features that suits all agencies from SMEs to large corporations.

What is your favorite aspect of this product?

Tracking cost revenue, automation of account and invoice customization are among the best aspects that I like.

What do you dislike most about this product?

I do not dislike anything about QuickBooks Online since it is a game changer when it comes to invoicing and accounting.

What recommendations would you give to someone considering this product?

Get rid of all accounting obligation issues and errors by implementing QBO.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Quickbooks Online

What is Quickbooks Online?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Data Quadrant Gold Medalist

Quickbooks Online Ratings

84 Likeliness to Recommend

1 Since last award

88 Plan to Renew

1 Since last award

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love Quickbooks Online?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Accounting - Midmarket

Quickbooks Online Reviews

Sean V.

Expected better from this well-established brand.

Likeliness to Recommend

Pros

Cons

Does exactly what you need it to!

Likeliness to Recommend

Pros

Cons

Crystal T.

My views on QuickBooks Online usage

Likeliness to Recommend

Pros

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Feature Ratings

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Cost Revenue Tracking

Expense Management

Accounts Payable Purchase Orders

Reconciliation

Project Accounting

Cash Flow Management

Dashboards, Analytics and Reporting

Integration APIs

Budgeting Forecasting

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support