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Quickbooks Online Logo
Intuit

Quickbooks Online

Composite Score
8.3 /10
CX Score
8.3 /10
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Category
Quickbooks Online
8.3 /10

What is Quickbooks Online?

Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.

Company Details

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Awards & Recognition

Quickbooks Online won the following awards in the Accounting - Small Business category

Quickbooks Online Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Quickbooks Online.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

88 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Quickbooks Online?

7% Negative
9% Neutral
84% Positive

Pros

  • Reliable
  • Transparent
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 81

Accounts Receivable Invoicing

86

General Ledger Chart of Accounts

84

Cost Revenue Tracking

83

Expense Management

82

Accounts Payable Purchase Orders

81

Reconciliation

81

Project Accounting

79

Cash Flow Management

78

Dashboards, Analytics and Reporting

77

Integration APIs

76

Budgeting Forecasting

74

Vendor Capability Ratings

Average 78

Usability and Intuitiveness

84

Ease of Implementation

84

Business Value Created

81

Ease of IT Administration

80

Breadth of Features

79

Quality of Features

79

Ease of Data Integration

78

Availability and Quality of Training

77

Product Strategy and Rate of Improvement

75

Ease of Customization

72

Vendor Support

72

Quickbooks Online Reviews

Agata Z.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Reliable and simple accounting

Likeliness to Recommend

9 /10

What differentiates Quickbooks Online from other similar products?

Simplicity, very good support and trustworthiness

What is your favorite aspect of this product?

Simplicity: ease of acceding reports and ledgers

What do you dislike most about this product?

Limited features

What recommendations would you give to someone considering this product?

It’s worth spending money on to support your business

Pros

  • Effective Service
  • Saves Time
  • Fair
  • Continually Improving Product

Muhammad F.

  • Role: Finance
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Simple to get Accounts Done

Likeliness to Recommend

9 /10

What differentiates Quickbooks Online from other similar products?

QuickBooks Online easier than QuickBooks Desktop and particularly it is cloud-based accounting solution therefore today it attracts users.

What is your favorite aspect of this product?

It is universal and may be fit to any industry. It make accounting to simple as drag and drop, just pass a transaction and it will update all financial statements automatically. One can easily get training material on YouTube. It is similarly useful for an organization where multiple employees access the same system at same time. It generate built-in and customized reports and on a single click one can get the break up and track it to the original book of account to see its initiation.

What do you dislike most about this product?

Some tasks may not be done in a batch but one by one. Scope for customization is limited as expected by a user. For a new user, the user interface is confusing. Sometimes it takes long time to execute your command. It does not do good work with estimates. Free version has limited features.

What recommendations would you give to someone considering this product?

QuickBooks Online is wonderful and complete accounting software. However, it takes time to learn more about the software and sometimes a new user may found a complicated user interface. However, customer support is poor and not responsive. But fortunately there is rich material available at YouTube which may be helpful to understand the software. It is complete solution for a small business, it provides comprehensive and relevant chart of accounts based on your industry.

Pros

  • Helps Innovate
  • Reliable
  • Fair
  • Continually Improving Product

suman r.

  • Role: Finance
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

cost effective and easy to use

Likeliness to Recommend

10 /10

What differentiates Quickbooks Online from other similar products?

The software is very user-friendly and easy to use. A non accounting guy can be a good accounting guy in a couple of months

What is your favorite aspect of this product?

easy navigation

What do you dislike most about this product?

customer support

What recommendations would you give to someone considering this product?

customer support is the area where QB should work on,

Pros

  • Efficient Service
  • Inspires Innovation
  • Respectful
  • Altruistic

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