Quickbooks Online Logo Award Winner Product Badge
Quickbooks Online Logo Award Winner Product Badge
Intuit

Quickbooks Online

Composite Score
8.3 /10
CX Score
8.4 /10
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Quickbooks Online
8.3 /10

What is Quickbooks Online?

Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.

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Awards & Recognition

Quickbooks Online won the following awards in the Accounting - Midmarket category

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Quickbooks Online Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Quickbooks Online.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

91 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Quickbooks Online?

0% Negative
10% Neutral
90% Positive

Pros

  • Helps Innovate
  • Unique Features
  • Acts with Integrity
  • Client's Interest First

Feature Ratings

Average 89

Dashboards, Analytics and Reporting

90

Cost Revenue Tracking

90

Expense Management

89

Reconciliation

89

Accounts Payable Purchase Orders

89

General Ledger Chart of Accounts

89

Cash Flow Management

88

Accounts Receivable Invoicing

87

Project Accounting

87

Budgeting Forecasting

86

Integration APIs

81

Vendor Capability Ratings

Average 85

Quality of Features

89

Ease of Data Integration

88

Ease of Customization

86

Vendor Support

84

Availability and Quality of Training

84

Usability and Intuitiveness

84

Ease of Implementation

84

Breadth of Features

83

Ease of IT Administration

83

Business Value Created

83

Product Strategy and Rate of Improvement

82

Quickbooks Online Reviews

Don C.

  • Role: Finance
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Holistic program to manage company books

Likeliness to Recommend

8 /10

What differentiates Quickbooks Online from other similar products?

If there is one department where Quickbooks Online excels, it's without a doubt the user interface. Through its intuitive design and modern outlook, it makes the feature-rich program easy to use

What is your favorite aspect of this product?

One of Quickbooks' biggest strengths shines through in the form of its payroll management. It lets me approach critical payroll tasks with support from laser-focused functions and automated features

What do you dislike most about this product?

The cloud storage and management of Quickbooks Online updates and saves data without creating any restoration points. As a result we are unable to easily go back to transactions that are deleted or modified

What recommendations would you give to someone considering this product?

Quickbooks Online is designed to help you streamline your financial processes and due to its popularity it is used by professionals and business across various industries

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Steven B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

QuickBooks is a solid option

Likeliness to Recommend

8 /10

What differentiates Quickbooks Online from other similar products?

Everything from bookkeeping and accounting to payroll and budgeting is being handled using QuickBooks Online. Our grant writer, accountant, treasurer, and auditor all have access to the platform, but I am the major user.

What is your favorite aspect of this product?

I utilize all aspects of the software on a regular basis, from payroll and time and attendance to accounting. I always recommend that my customers use QuickBooks to streamline their accounting processes. They also do a fantastic job of sending out reminders and remitting payroll taxes.

What do you dislike most about this product?

I'd want for a refund not to be counted as income and instead be deducted from my outgoings. It would be helpful if it were simpler to update incorrect posts. Unused payment amounts can be simpler to match.

What recommendations would you give to someone considering this product?

For my small business's accounting needs, I rely on QuickBooks Online. I also use it in my role as accountant/bookkeeper for a number of other small firms. Accounting and payroll for small businesses are simplified using QuickBooks.

Pros

  • Enables Productivity
  • Efficient Service
  • Transparent
  • Helps Innovate

Modupe A.

  • Role: C-Level
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Effective for the most basic of accounting needs.

Likeliness to Recommend

10 /10

What differentiates Quickbooks Online from other similar products?

Its automatic reporting feature is a major deciding factor, between Quickbooks and similar products we have tried in my office.

What is your favorite aspect of this product?

Quick online access to project accounting information, from across any device, including on my mobile phone. Asides this, Quickbooks (Online) reporting makes it super easy to access vital metrics with a simple click ,without unnecessary complexities.

What do you dislike most about this product?

Navigation can be more intuitive and its online multi-currency feature is very limiting. Very importantly too, I want to be able to do more on the mobile application. As an example of this , I am unable to track time spent on specific tasks using the app.

What recommendations would you give to someone considering this product?

Quickbooks online is just ideal for small teams or small projects. Reason why, it is used strictly by specific project teams in my department.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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