Quickbooks Online Logo Award Winner Product Badge
Quickbooks Online Logo Award Winner Product Badge
Intuit

Quickbooks Online

Composite Score
8.3 /10
CX Score
8.4 /10
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Quickbooks Online
8.3 /10

What is Quickbooks Online?

Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.

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Awards & Recognition

Quickbooks Online won the following awards in the Accounting - Midmarket category

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Quickbooks Online Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Quickbooks Online.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

91 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Quickbooks Online?

0% Negative
10% Neutral
90% Positive

Pros

  • Helps Innovate
  • Unique Features
  • Acts with Integrity
  • Client's Interest First

Feature Ratings

Average 89

Dashboards, Analytics and Reporting

90

Cost Revenue Tracking

90

Expense Management

89

Reconciliation

89

Accounts Payable Purchase Orders

89

General Ledger Chart of Accounts

89

Cash Flow Management

88

Accounts Receivable Invoicing

87

Project Accounting

87

Budgeting Forecasting

86

Integration APIs

81

Vendor Capability Ratings

Average 85

Quality of Features

89

Ease of Data Integration

88

Ease of Customization

86

Vendor Support

84

Availability and Quality of Training

84

Usability and Intuitiveness

84

Ease of Implementation

84

Breadth of Features

83

Ease of IT Administration

83

Business Value Created

83

Product Strategy and Rate of Improvement

82

Quickbooks Online Reviews

Om Prakash J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

An expensive decision, didn't meet requirements!

Likeliness to Recommend

7 /10

What differentiates Quickbooks Online from other similar products?

Ease of use and cost is a plus, if you are a small company, QuickBooks is good for us, but cannot handle large set of data or complexities.

What is your favorite aspect of this product?

Multiple payment options Ease of use Invoice level data entry Ease of access

What do you dislike most about this product?

Customer support Login issues

What recommendations would you give to someone considering this product?

If you a small or a medium size enterprise, please go for the product it helps with the record keeping and maintenance is easy.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Cons

  • Less Effective Service
  • Less Caring

Loveleen R.

  • Role: Finance
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Fantastic Product.

Likeliness to Recommend

7 /10

What differentiates Quickbooks Online from other similar products?

The usage efficiency, technical support team and the cost.

What is your favorite aspect of this product?

Efficient product and helps to maintain me transparency in bookkeeping of business and also the users interface.

What do you dislike most about this product?

Nothing as such.

What recommendations would you give to someone considering this product?

Just go for it.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

Libby S.

  • Role: Human Resources
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

"Great tool, I love it and recommend it."

Likeliness to Recommend

9 /10

What differentiates Quickbooks Online from other similar products?

Some of its features are so robust that they set it apart from similar software. There isn't any comparable program that's as advanced as this one.

What is your favorite aspect of this product?

Intuit Online's Accounts Payable Features Were the Most Useful I found the ability to keep track of my activities extremely helpful. I have almost a hundred workers, so you can understand how busy I am.

What do you dislike most about this product?

The lack of a physical presence is the feature of QuickBooks Online that is least helpful, but the support line makes it feel like you have someone right there with you. It is truly remarkable how they work with you as if they were right there, keeping track of everything in their systems so you never have to wonder where they are or where you are in the process of completing a task. The people who back them up are in the same league as the best in the world.

What recommendations would you give to someone considering this product?

This program comes highly suggested due to its user-friendliness and the fact that it can be accessed from anywhere over the internet, which is a huge plus when you need to get some work done away from the office.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

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