Intuit

Quickbooks Online

Composite Score

8.3 /10

CX Score

8.3 /10

32 Reviews Write a Review

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What is Quickbooks Online?

Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.

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Awards & Recognition

Quickbooks Online won the following awards in the Accounting - Midmarket category

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2024 Data Quadrant Champion

Latest Award, 2024

10 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Service Experience
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

10 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

11 Top Rated Capabilities

10 Top Rated Features

2022

1 Top Rated Capabilities

2 Top Rated Features

2021

Quickbooks Online Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Quickbooks Online.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

90 Plan to Renew

87 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 95%
Conflict Resolution:: 93%
Strategy & Innovation:: 94%
Service Experience:: 89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Quickbooks Online?

0% Negative

11% Neutral

89% Positive

Pros

Helps Innovate
Unique Features
Acts with Integrity
Client's Interest First

Feature Ratings

Average 88

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Expense Management

Cost Revenue Tracking

Reconciliation

Accounts Payable Purchase Orders

Project Accounting

Cash Flow Management

Dashboards, Analytics and Reporting

Integration APIs

Budgeting Forecasting

Vendor Capability Ratings

Average 84

Quality of Features

Ease of Data Integration

Ease of Customization

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Also Featured in...

Accounting - Small Business

Score 8.3

View Quickbooks Online in this category (opens in a new tab)

Quickbooks Online Reviews

Anthony M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Great accountant collaboration tool!

Likeliness to Recommend

9 /10

What differentiates Quickbooks Online from other similar products?

You can access your data from any device. The product does offer a free mobile app with no extra fees and it is tax deductible.

What is your favorite aspect of this product?

The dashboard is customizable and easy to understand. I also noticed you can even communicate live with an accountant.

What do you dislike most about this product?

Some of the drawbacks with this product are the lack of support, it's pricey, and needs to improve in performance compared to Quickbooks Desktop.

What recommendations would you give to someone considering this product?

This solution is perfect if you like to work on the go and want something that is secure enough to access your data from anywhere.

Pros

Unique Features
Efficient Service
Saves Time
Helps Innovate

Karan K.

Role: Finance
Industry: Finance
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jan 2025

Splendid Product, Bestest in field.

Likeliness to Recommend

9 /10

What differentiates Quickbooks Online from other similar products?

Easy ,efficient and time saving product makes more different from other product

What is your favorite aspect of this product?

Syncing of banks smoothly, Easy to drag attachments, easy to extract reports.

What do you dislike most about this product?

Along with number of good aspects there is only one thing which I think needs to work on is more options for customizing reports. They should provide more options to customize reports and save these reports in product for future references

What recommendations would you give to someone considering this product?

I always recommend this product to all my peers because it's pocket friends product with multiple benefits. Like easy to track stock, expenses reports, bank syncing and syncing with other products

Pros

Fair
Helps Innovate
Continually Improving Product
Reliable

Om Prakash J.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

An expensive decision, didn't meet requirements!

Likeliness to Recommend

7 /10

What differentiates Quickbooks Online from other similar products?

Ease of use and cost is a plus, if you are a small company, QuickBooks is good for us, but cannot handle large set of data or complexities.

What is your favorite aspect of this product?

Multiple payment options Ease of use Invoice level data entry Ease of access

What do you dislike most about this product?

Customer support Login issues

What recommendations would you give to someone considering this product?

If you a small or a medium size enterprise, please go for the product it helps with the record keeping and maintenance is easy.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Cons

Less Effective Service
Less Caring

Quickbooks Online

What is Quickbooks Online?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Quickbooks Online Ratings

88 Likeliness to Recommend

1 Since last award

90 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Quickbooks Online?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Accounting - Small Business

Quickbooks Online Reviews

Anthony M.

Great accountant collaboration tool!

Likeliness to Recommend

Pros

Karan K.

Splendid Product, Bestest in field.

Likeliness to Recommend

Pros

Om Prakash J.

An expensive decision, didn't meet requirements!

Likeliness to Recommend

Pros

Cons

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1
Since last award

Feature Ratings

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Expense Management

Cost Revenue Tracking

Reconciliation

Accounts Payable Purchase Orders

Project Accounting

Cash Flow Management

Dashboards, Analytics and Reporting

Integration APIs

Budgeting Forecasting

Vendor Capability Ratings

Quality of Features

Ease of Data Integration

Ease of Customization

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement