Quickbooks Online Logo Award Winner Product Badge
Quickbooks Online Logo Award Winner Product Badge
Intuit

Quickbooks Online

Composite Score
8.3 /10
CX Score
8.4 /10
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Category
Quickbooks Online
8.3 /10

What is Quickbooks Online?

Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.

Company Details

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Awards & Recognition

Quickbooks Online won the following awards in the Accounting - Midmarket category

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Quickbooks Online Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Quickbooks Online.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

90 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Quickbooks Online?

0% Negative
10% Neutral
90% Positive

Pros

  • Helps Innovate
  • Unique Features
  • Acts with Integrity
  • Client's Interest First

Feature Ratings

Average 89

Dashboards, Analytics and Reporting

90

Cost Revenue Tracking

90

Expense Management

90

Reconciliation

89

Accounts Payable Purchase Orders

89

General Ledger Chart of Accounts

89

Cash Flow Management

88

Accounts Receivable Invoicing

88

Project Accounting

87

Budgeting Forecasting

86

Integration APIs

82

Vendor Capability Ratings

Average 85

Quality of Features

88

Ease of Data Integration

88

Ease of Customization

87

Ease of Implementation

86

Usability and Intuitiveness

85

Availability and Quality of Training

84

Breadth of Features

84

Vendor Support

84

Ease of IT Administration

84

Business Value Created

83

Product Strategy and Rate of Improvement

82

Quickbooks Online Reviews

Loveleen R.

  • Role: Finance
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Fantastic Product.

Likeliness to Recommend

7 /10

What differentiates Quickbooks Online from other similar products?

The usage efficiency, technical support team and the cost.

What is your favorite aspect of this product?

Efficient product and helps to maintain me transparency in bookkeeping of business and also the users interface.

What do you dislike most about this product?

Nothing as such.

What recommendations would you give to someone considering this product?

Just go for it.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

BiLaL A.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Fantastic User Experience.

Likeliness to Recommend

10 /10

What differentiates Quickbooks Online from other similar products?

QuickBooks Online stands out for its user-friendly interface, cloud-based accessibility, and robust feature set. It offers a wide range of accounting tools, integration with numerous third-party apps, and real-time collaboration capabilities. Additionally, QuickBooks Online provides scalability for businesses of various sizes and industries, making it a popular choice in the realm of accounting software.

What is your favorite aspect of this product?

cloud-based accessibility and user friendly interface

What do you dislike most about this product?

New users may find a learning curve when navigating the platform and utilizing its features.

What recommendations would you give to someone considering this product?

Assess your specific accounting and financial management requirements to ensure QuickBooks Online aligns with your business needs.

Pros

  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation
  • Caring

Charles M.

  • Role: Information Technology
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Invoicing made easier with QuickBooks

Likeliness to Recommend

10 /10

What differentiates Quickbooks Online from other similar products?

It has helped us to make payment to our workers on time and easy, and to keep track of all the payments we have made to our employees and suppliers. It has helped us to stay on schedule, which is important in the area of people's funds. If there is a struggle, we can easily find the customer's user within our documents and fix the problem.

What is your favorite aspect of this product?

It is possible to customize receipts as needed and it is very easy to use. Receipts for purchases can be emailed or sent as a group to shorten time. Also, it is possible to send accounts payable reminders and statements right away. All of these items will assist us in getting paid on time. At the top of the My Customers screen, there is a bar chart showing the percentage distribution of accounts payable, active accounts and accounts that have been written off in the last thirty days. This is helpful as I can see this information quickly when I need it.

What do you dislike most about this product?

A little off-putting is that they really try to promote the online version over the program version. We once questioned a salesperson via internet chat and he really tried to discourage me, arguing that they don't provide any assistance if you own the program. They probably make more money from online subscriptions. I would like to be able to generate email billing from my personal email address so that invoices sent from that email address are less likely to get into users' spam inboxes.

What recommendations would you give to someone considering this product?

QuickBooks is used by the set of companies that we are. We have about 120 clients and QuickBooks supports us in preserving their accounts with remarkable accuracy and timeliness. The team loves the payment capability and that it automatically records when a payment is made through the electric bill. I find that having this capability helps us get more payments on time, as well as save a little energy and effort.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

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