Intuit

Quickbooks Online

Composite Score

8.3 /10

CX Score

8.4 /10

32 Reviews Write a Review

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What is Quickbooks Online?

Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.

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Awards & Recognition

Quickbooks Online won the following awards in the Accounting - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

10 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Service Experience
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

10 Top Rated Features

2022

1 Top Rated Capabilities

2 Top Rated Features

2021

Quickbooks Online Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Quickbooks Online.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

91 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Quickbooks Online?

0% Negative

10% Neutral

90% Positive

Pros

Helps Innovate
Unique Features
Acts with Integrity
Client's Interest First

Feature Ratings

Average 89

Dashboards, Analytics and Reporting

Cost Revenue Tracking

Expense Management

Reconciliation

Accounts Payable Purchase Orders

General Ledger Chart of Accounts

Cash Flow Management

Accounts Receivable Invoicing

Project Accounting

Budgeting Forecasting

Integration APIs

Vendor Capability Ratings

Average 85

Quality of Features

Ease of Data Integration

Ease of Customization

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Also Featured in...

Accounting - Small Business

Score 8.3

View Quickbooks Online in this category (opens in a new tab)

Quickbooks Online Reviews

Charles M.

Role: Information Technology
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Invoicing made easier with QuickBooks

Likeliness to Recommend

10 /10

What differentiates Quickbooks Online from other similar products?

It has helped us to make payment to our workers on time and easy, and to keep track of all the payments we have made to our employees and suppliers. It has helped us to stay on schedule, which is important in the area of people's funds. If there is a struggle, we can easily find the customer's user within our documents and fix the problem.

What is your favorite aspect of this product?

It is possible to customize receipts as needed and it is very easy to use. Receipts for purchases can be emailed or sent as a group to shorten time. Also, it is possible to send accounts payable reminders and statements right away. All of these items will assist us in getting paid on time. At the top of the My Customers screen, there is a bar chart showing the percentage distribution of accounts payable, active accounts and accounts that have been written off in the last thirty days. This is helpful as I can see this information quickly when I need it.

What do you dislike most about this product?

A little off-putting is that they really try to promote the online version over the program version. We once questioned a salesperson via internet chat and he really tried to discourage me, arguing that they don't provide any assistance if you own the program. They probably make more money from online subscriptions. I would like to be able to generate email billing from my personal email address so that invoices sent from that email address are less likely to get into users' spam inboxes.

What recommendations would you give to someone considering this product?

QuickBooks is used by the set of companies that we are. We have about 120 clients and QuickBooks supports us in preserving their accounts with remarkable accuracy and timeliness. The team loves the payment capability and that it automatically records when a payment is made through the electric bill. I find that having this capability helps us get more payments on time, as well as save a little energy and effort.

Pros

Helps Innovate
Reliable
Enables Productivity
Efficient Service

Carol M.

Role: Finance
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Wonderful Accounting Features

Likeliness to Recommend

9 /10

What differentiates Quickbooks Online from other similar products?

Accuracy in all accounting management and expenses tracking.

What is your favorite aspect of this product?

Perfect connectivity with financial institutions and donors.

What do you dislike most about this product?

All functionalities are perfect.

What recommendations would you give to someone considering this product?

Easy to deal with many accounts effectively.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Clare M.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Fantastic Online Finance Management WYSIWYG Tool

Likeliness to Recommend

9 /10

What differentiates Quickbooks Online from other similar products?

Accuracy on payroll creation, online shopping cart, inventory and order management, POS retail stores management.

What is your favorite aspect of this product?

Online invoicing and billing tool

What do you dislike most about this product?

Nothing to mention as a con, it worth it

What recommendations would you give to someone considering this product?

I highly recommend it to all considering it.

Pros

Helps Innovate
Trustworthy
Inspires Innovation
Caring

Quickbooks Online

What is Quickbooks Online?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Quickbooks Online Ratings

89 Likeliness to Recommend

91 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Quickbooks Online?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Integration APIs Ability of the software to interface with legacy and other third party applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Accounting - Small Business

Quickbooks Online Reviews

Charles M.

Invoicing made easier with QuickBooks

Likeliness to Recommend

Pros

Carol M.

Wonderful Accounting Features

Likeliness to Recommend

Pros

Clare M.

Fantastic Online Finance Management WYSIWYG Tool

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Dashboards, Analytics and Reporting

Cost Revenue Tracking

Expense Management

Reconciliation

Accounts Payable Purchase Orders

General Ledger Chart of Accounts

Cash Flow Management

Accounts Receivable Invoicing

Project Accounting

Budgeting Forecasting

Integration APIs

Vendor Capability Ratings

Quality of Features

Ease of Data Integration

Ease of Customization

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement