Qualtrics CustomerXM Logo
Qualtrics CustomerXM Logo
Qualtrics

Qualtrics CustomerXM

Composite Score
7.3 /10
CX Score
7.4 /10
Category
Qualtrics CustomerXM
7.3 /10

What is Qualtrics CustomerXM?

With Qualtrics CustomerXM, you get the power of the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities, so you can gain a holistic understanding of your customers’ experiences and take the right actions that drive meaningful impact.

Company Details


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Awards & Recognition

Qualtrics CustomerXM won the following awards in the Voice of the Customer category

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Qualtrics CustomerXM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualtrics CustomerXM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

90 Plan to Renew

2
Since last award

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualtrics CustomerXM?

4% Negative
3% Neutral
93% Positive

Pros

  • Helps Innovate
  • Effective Service
  • Saves Time
  • Client Friendly Policies

Feature Ratings

Average 77

Dashboards, Analytics and Reporting

85

Data Visualization

79

Multi-Channel Data Collection

77

Questionnaire Design/Survey Builder

76

API Framework

73

Text Analytics

73

Alerts

72

Sentiment Analytics

70

Vendor Capability Ratings

Average 77

Vendor Support

84

Ease of Implementation

83

Quality of Features

81

Availability and Quality of Training

81

Ease of Data Integration

78

Product Strategy and Rate of Improvement

76

Business Value Created

75

Usability and Intuitiveness

74

Breadth of Features

73

Ease of Customization

71

Ease of IT Administration

70

Qualtrics CustomerXM Reviews

Inger H.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

It's a fantastic product, pricey, but worthit.

Likeliness to Recommend

10 /10

What differentiates Qualtrics CustomerXM from other similar products?

Top notch product

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Cost of product

What recommendations would you give to someone considering this product?

Get full buy in from entire company

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Venkatesa Prasad S.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Excellent product that best fits our business need

Likeliness to Recommend

10 /10

What differentiates Qualtrics CustomerXM from other similar products?

Product Features, Ease of use and Intuitiveness

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

You need to spend some time to get used to the product

What recommendations would you give to someone considering this product?

Highly recommended with excellent list of features and ease of use

Pros

  • Trustworthy
  • Efficient Service
  • Respectful
  • Fair

Aastik C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Great product for quick feedback from customers

Likeliness to Recommend

9 /10

What differentiates Qualtrics CustomerXM from other similar products?

Customizability and ease of use

What is your favorite aspect of this product?

Functionality and types of questions that can be asked

What do you dislike most about this product?

For complete customizability, requires a bit of source coding

What recommendations would you give to someone considering this product?

If you don't know a lot about capturing feedback, Qualtrics is a great tool to get started and scale.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

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