What is Qualified?
Zero in and engage instantly with your hottest visitors. Maximize conversion with live view, live chat, and voice calls.
Company Details
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Get AssistanceQualified Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
100 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Qualified?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-channel
Learning and Adaptability
Voice or Text Input
Leads Generation
Scheduled Availability
Knowledgebase
Wayfinding
Personalized Service
Application Programming Interface
Workflow Processing
Translation
Vendor Capability Ratings
Breadth of Features
Ease of Implementation
Business Value Created
Ease of Data Integration
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Usability and Intuitiveness
Also Featured in...
Qualified Reviews
Logan S.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2022
To use the chat feature, you must be Qualified.
Likeliness to Recommend
What differentiates Qualified from other similar products?
Qualified is fantastic, and I can't get enough of it. My staff and I can now keep tabs on who is checking out our website and engage with them personally. Thanks to this, we are able to connect with one another as human beings on the site and take advantage of the opportunities that have arisen as a result.
What is your favorite aspect of this product?
Our website traffic and pipeline have both seen significant increases because to Qualified. Because of how simple and straightforward the application is to use, training new representatives is a breeze. I really like how the native Salesforce style makes it simple for teams from other departments to see chats within Salesforce. My team is able to try out new ideas and implement necessary changes thanks to the platform's adaptability. The platform is incredible, and the staff is quite competent. Andrew, our CSM, is second to none; he has an in-depth understanding of the product, is readily accessible to assist us in meeting our objectives, and
What do you dislike most about this product?
What I really want is for Qualified to have some sort of filter that separates excellent connections from terrible ones.
What recommendations would you give to someone considering this product?
If your website meets the criteria, you're in luck! This allows us to connect with qualified leads who have visited our site on purpose and learn more about their journey so that we can tailor our communications to them.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Nick R.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Nov 2022
"Excellent chat tool, I highly recommend it."
Likeliness to Recommend
What differentiates Qualified from other similar products?
When compared to competing software, this one stands out thanks to its impressive features and top-notch customer service, which is always ready to lend a hand.
What is your favorite aspect of this product?
This tool has tremendous return on investment potential. To put it simply, I oversee all of our Experiences as part of my job in digital marketing. The prospect of trying new things and making progress excites me. The act of creating an experience is enjoyable, much like solving a puzzle. Tanya, my account representative, has been tremendously helpful. She is also a huge nerd and loves to chat about cool stuff we've seen, ideas we've tested, etc. Our website's commercial value has increased thanks to Qualified's assistance. It's possible to experiment with various settings in the bot chat in an effort to increase the number of leads.
What do you dislike most about this product?
Just being able to print out an Experience is the one and only feature I'd want to see implemented. Sometimes it's hard for me to review an entire Experience in the platform and "see" how everything fits together.
What recommendations would you give to someone considering this product?
It's a great tool with lots of customizable features, so I'd advise you to give it a try.
Pros
- Trustworthy
- Unique Features
- Efficient Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
Nadja K.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Oct 2022
"Best in class website chat tool."
Likeliness to Recommend
What differentiates Qualified from other similar products?
It is a fantastic tool, it is simple to use, and it gives a great deal of functionality that is useful. This sets it apart from other applications.
What is your favorite aspect of this product?
Qualified is really straightforward and helpful for businesses. Having Trey as our representative means we can always count on him to assist us out. This system streamlines the process of generating leads and keeping in touch with site visitors. It would be good if we could also initiate contact. I also enjoy that individual profiles may be seen in depth. Knowing people's names, titles, companies, email addresses, employee counts, locations, etc. is important for making small talk and scheduling meetings. The software may be customized in many ways to meet the needs of every business.
What do you dislike most about this product?
It might be difficult to figure out how to route your chats on your own, so it's helpful to have a qualified representative do the setup for you. There isn't much I would call a major pet peeve in life.
What recommendations would you give to someone considering this product?
This tool comes highly recommended by me due to the fact that it offers a user-friendly interface that makes it possible to develop individualized user experiences for each and every audience that navigates to your website.
Pros
- Enables Productivity
- Efficient Service
- Effective Service
- Saves Time
Please tell us why you think this review should be flagged.
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