Qualified Customer Reviews 2024

Qualified

7.9 /10

What is Qualified?

Zero in and engage instantly with your hottest visitors. Maximize conversion with live view, live chat, and voice calls.

Company Details

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Qualified Ratings

Real user data aggregated to summarize the product performance and customer experience.

91 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualified?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 82

Multi-channel

Learning and Adaptability

Voice or Text Input

Wayfinding

Natural Language Processing

Leads Generation

Knowledgebase

Scheduled Availability

Personalized Service

Application Programming Interface

Workflow Processing

Vendor Capability Ratings

Average 88

Breadth of Features

Quality of Features

Ease of Implementation

Vendor Support

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Also Featured in...

Conversational AI

Score 8.6

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Qualified Reviews

Mykhailo G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Have a more successful prospecting with Qualifie

Likeliness to Recommend

10 /10

What differentiates Qualified from other similar products?

By allowing such easy engagement with visitors, Qualified has been a handy resource for communication, support, and sales through our website. It has also been essential for gathering a wealth of customers, valuable data, and contact information to update our CRM. Its simplicity and intuitiveness have accelerated the adoption of the software and allowed us to realize its benefits more quickly.

What is your favorite aspect of this product?

Few tools compare to those rated for successful prospecting; it has an excellent user interface that exudes intuitiveness and is simple to use. In addition, it has features that promote smoother and more prioritized interaction with users who visit our website, provide better navigation, and help us determine which products and services we offer best fit their needs. It performs well, and evaluating candidates allows us to conduct a better prospecting process. I appreciate how well it integrates with other products; for now, it complements our CRM and simplifies things.

What do you dislike most about this product?

The only thing I don't like is that there are no options to customize templates. It is vital in terms of usability and design, and there are no issues.

What recommendations would you give to someone considering this product?

In terms of features for prospecting and interacting with customers and prospects, it is aesthetically pleasing, simple to use, and very practical; it also has an invaluable ability to link to external products. We bought it to help prospect and attract more potential users who can become our company's customers, and I recommend it. It has been successful.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Qualified

What is Qualified?

Company Details

Need Assistance?

Qualified Ratings

91 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Qualified?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-channel Supports live chat, mobile app, powerbot and messenger

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Conversational AI

Qualified Reviews

Mykhailo G.

Have a more successful prospecting with Qualifie

Likeliness to Recommend

Pros

Feature Ratings

Multi-channel

Learning and Adaptability

Voice or Text Input

Wayfinding

Natural Language Processing

Leads Generation

Knowledgebase

Scheduled Availability

Personalized Service

Application Programming Interface

Workflow Processing

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Implementation

Vendor Support

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness