Qualified Customer Reviews 2024

Qualified

Composite Score

7.8 /10

CX Score

8.1 /10

11 Reviews Write a Review

Claim Software

What is Qualified?

Zero in and engage instantly with your hottest visitors. Maximize conversion with live view, live chat, and voice calls.

Company Details

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Qualified Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualified?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 79

Multi-channel

Learning and Adaptability

Voice or Text Input

Leads Generation

Scheduled Availability

Knowledgebase

Wayfinding

Personalized Service

Application Programming Interface

Workflow Processing

Translation

Vendor Capability Ratings

Average 82

Breadth of Features

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Also Featured in...

Conversational AI

Score 8.5

View Qualified in this category (opens in a new tab)

Qualified Reviews

Goutam J.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Likeliness to Recommend

9 /10

What differentiates Qualified from other similar products?

Qualified is special because it uses AI to have real-time sales conversations, helping businesses connect with website visitors right when they’re most likely to convert.

What is your favorite aspect of this product?

My favorite aspect of Qualified is its ability to engage visitors in real-time with AI, making it easier for businesses to turn website traffic into sales quickly.

What do you dislike most about this product?

Qualified is that it can be complex to integrate with other tools and platforms, which might require extra effort for businesses to set up.

What recommendations would you give to someone considering this product?

If you're considering Qualified, it’s a great choice for real-time sales conversations, but be prepared for a potentially complex setup and integration with your existing tools.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Aakash S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Great for sales, but can be expensive.

Likeliness to Recommend

10 /10

What differentiates Qualified from other similar products?

What makes Qualified different is that it’s designed for sales teams to connect with website visitors through real-time chat and voice, using CRM data to make conversations more personalized and effective.

What is your favorite aspect of this product?

My favorite aspect of Qualified is its ability to provide real-time insights and engagement tools, allowing sales teams to connect with potential customers instantly and tailor their approach based on visitor data.

What do you dislike most about this product?

What I dislike most about Qualified is that it can be pricey for smaller businesses, which might limit access to its advanced features and tools.

What recommendations would you give to someone considering this product?

If you're considering Qualified, I recommend evaluating your sales team's needs and budget first to ensure it aligns with your goals, and take advantage of any demos or trials to see how well it fits your workflow.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shivam Singh B.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Powerful real-time tools, but overwhelming.

Likeliness to Recommend

10 /10

What differentiates Qualified from other similar products?

What makes Qualified different is its focus on real-time communication, letting sales teams chat and video call with website visitors right away, which makes the sales process more interactive and effective.

What is your favorite aspect of this product?

My favorite aspect of Qualified is its real-time engagement features, which allow sales teams to connect with potential customers instantly. This immediate interaction helps build rapport and can lead to quicker sales decisions.

What do you dislike most about this product?

What I dislike most about Qualified is that it can be overwhelming for some users due to its many features and options, which might make it challenging to navigate and fully utilize right away.

What recommendations would you give to someone considering this product?

If you’re thinking about using Qualified, I suggest taking some time to explore all its features and getting comfortable with the platform to really make the most of its real-time communication tools.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Qualified

What is Qualified?

Company Details

Need Assistance?

Qualified Ratings

93 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Qualified?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-channel Supports live chat, mobile app, powerbot and messenger

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Translation Supports automatic translate to multiple languages.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Conversational AI

Qualified Reviews

Goutam J.

Likeliness to Recommend

Pros

Aakash S.

Great for sales, but can be expensive.

Likeliness to Recommend

Pros

Shivam Singh B.

Powerful real-time tools, but overwhelming.

Likeliness to Recommend

Pros

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Feature Ratings

Multi-channel

Learning and Adaptability

Voice or Text Input

Leads Generation

Scheduled Availability

Knowledgebase

Wayfinding

Personalized Service

Application Programming Interface

Workflow Processing

Translation

Vendor Capability Ratings

Breadth of Features

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness