ProductBoard Inc

Productboard

Composite Score

7.6 /10

CX Score

7.7 /10

30 Reviews Write a Review

Claim Software

What is Productboard?

Productboard helps product managers understand what customers need, prioritize what to build next, and rally everyone around the roadmap. It is a customer-centric product management platform. It's comprehensive, flexible, and built on an open platform to meet the needs of today’s product organizations.

Company Details

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Awards & Recognition

Productboard won the following awards in the Product Management category

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1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

2021 Data Quadrant Gold Medalist

2021

Productboard Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Productboard.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Productboard?

4% Negative

6% Neutral

90% Positive

Pros

Caring
Acts with Integrity
Trustworthy
Respectful

Feature Ratings

Average 82

Feature Management

Idea Management

Product Management

Visual Roadmap

User Needs Management

ALM Integration

Release Planning

Workflow Management

Strategic Vision

Backlog Management

Social Collaboration

Vendor Capability Ratings

Average 80

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Customization

Also Featured in...

Idea Management

Score 7.7

View Productboard in this category (opens in a new tab)

Productboard Reviews

Jetro W.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates Productboard from other similar products?

The conversion from Ideas to Features, and their feature scoring on multiple dimensions.

What is your favorite aspect of this product?

The feature scoring and matrix views.

What do you dislike most about this product?

Expensive Enterprise plan, but the lower plans are priced correctly.

What recommendations would you give to someone considering this product?

Give it a try, there is a 14 day free trial, and customer service is friendly and will help you out! You can ask for an extension also.

Pros

Enables Productivity
Trustworthy
Unique Features
Fair

Ozan O.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2021

Supports collaboration and improves transparency

Likeliness to Recommend

9 /10

What differentiates Productboard from other similar products?

Easier product roadmap tracking from top-level to task detail.

What is your favorite aspect of this product?

User feedback and new function suggestions can be collected easily and effortlessly.

What do you dislike most about this product?

There is a learning curve for customization and using the product first time. Integration with other tools may not be straightforward.

What recommendations would you give to someone considering this product?

When using the first time take a look at the guides and best practices. If you need help you can use the chat, the Productboard team helps you a lot.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Abby W.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Fantastic tool for aggregating & managing feedback

Likeliness to Recommend

10 /10

What differentiates Productboard from other similar products?

While productboard is technically a feature & product management tool, and we do use it that way, the biggest boon for us has been the holistic tracking of customer feedback. It's super easy to set up a ton of integrations so that everyone in the organization can easily submit feedback they hear from anywhere - the industry, sales pitches, existing customers, support calls, etc. Then they all go into a central tracking tool and are prioritized, rated, and assigned to related features or functionalities. This has been amazing for us to keep a pulse on our customers' needs and easily be able to pull feedback and user lists of any given feature

What is your favorite aspect of this product?

Feedback management tools, integrations, and prioritization scores

What do you dislike most about this product?

The functionalities are so robust, but I wish there was a better/ easier way to integrate our feature mapping in with our actual work tracking tool in ClickUp. They're pretty divested from one another right now (which is good in some ways to keep the strategy and execution from getting too muddled), but I wish there was an easier way to automate linkages if you don't use Jira.

What recommendations would you give to someone considering this product?

Come for the feature tracking, stay for the robust prioritization features, feedback management, and customer interaction tools! I love productboard!

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Productboard

What is Productboard?

Company Details

Need Assistance?

Awards & Recognition

2021 Data Quadrant Gold Medalist

Productboard Ratings

85 Likeliness to Recommend

2 Since last award

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Productboard?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

Product Management Includes product code, category, and description.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Idea Management

Productboard Reviews

Jetro W.

Fantastic product!

Likeliness to Recommend

Pros

Ozan O.

Supports collaboration and improves transparency

Likeliness to Recommend

Pros

Abby W.

Fantastic tool for aggregating & managing feedback

Likeliness to Recommend

Pros

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Feature Ratings

Feature Management

Idea Management

Product Management

Visual Roadmap

User Needs Management

ALM Integration

Release Planning

Workflow Management

Strategic Vision

Backlog Management

Social Collaboration

Vendor Capability Ratings

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Customization