Prevail Customer Reviews 2025 | SoftwareReviews

Prevail

Composite Score

7.4 /10

CX Score

7.9 /10

7 Reviews Write a Review

Get Demo

In Partnership With SelectHub

Claim Software

What is Prevail?

Prevail is a state-of-the-art, multi-user information management system that helps law firms (and similarly-structured enterprises) manage every aspect of their case information, contacts, documents, calendars, tasks, statutes, time, costs, fees and workflow.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Prevail Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

100

Product Experience

100

Negotiation and Contract

100

Conflict Resolution

100

Strategy & Innovation

100

Service Experience

undefined

{y}

{name}

Emotional Footprint Overview

Product Experience:: 100%
Negotiation and Contract:: 100%
Conflict Resolution:: 100%
Strategy & Innovation:: 100%
Service Experience:: 100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Prevail?

0% Negative

18% Neutral

82% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 82

Conflict Management

Time Management

Document Management

Docket Management

Billing

Matter Management

Tasks and Workflow Management

Calendaring

Contact Management

Court Management

Reporting Components

Vendor Capability Ratings

Average 82

Ease of Implementation

Vendor Support

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Prevail Reviews

Craig h.

Role: Industry Specific Role
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Prevail Review.

Likeliness to Recommend

9 /10

What differentiates Prevail from other similar products?

It is transparent. It is very reliable and trustworthy. It saves time. It is easy to use. It has simple interface.

What is your favorite aspect of this product?

It saves time. It is easy to use. It is transparent. It is reliable.

What do you dislike most about this product?

No negative feedback.

What recommendations would you give to someone considering this product?

I would recommend this program to others.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Estela R.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Prevail a unique support for your company

Likeliness to Recommend

9 /10

What differentiates Prevail from other similar products?

Prevail is a complete system that helped us to establish online legal management through digital invoices very easy to understand in a very short time. Thanks to this system we can integrate documents, evaluations and notes linking other platforms such as email and notepad on the computer saving costs on paper and ink.

What is your favorite aspect of this product?

Prevail has ample capacity to make customized documents immediately backed by a legal support of small lawyers willing to help. This system saves us the space that would take up thousands of files in offices. There is no need to copy every email that comes in Prevail performs a complete merge upon login to their platform and that keeps all users organized and up to date.

What do you dislike most about this product?

The program interface should be updated as the user's path within the system can be very slow at times. The program should be able to link other email platforms such as Gmail and not just Outlook. The handling of all documents complies with the organization, but could integrate the option of new, more personalized graphics that do not limit the user.

What recommendations would you give to someone considering this product?

It is required to incorporate a real-time chat for consultations directly with the lawyers, that the system throws alerts on the follow-up of the cases. Incorporate the option of being able to choose the language to be used for an easier understanding of all users and an update in the design of its interface that can adapt to new technologies and different devices.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Prevail

What is Prevail?

Company Details

Book a Free Demo Today!

Prevail Ratings

86 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Prevail?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Conflict Management Includes case conflict checking, client list conflict management, conflict searching tools, and conflict resolution.

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Docket Management Includes court record book, case scheduling, and search capabilities.

Billing Includes invoice management, time capture, and expense tracking.

Matter Management Includes centralized database, matter planning, and matter categorization.

Tasks and Workflow Management Includes the ability to assign tasks to project personnel and automate workflow between users with control points and sign-offs.

Calendaring Includes deadlines, appointments, client and court scheduling, and docketing.

Contact Management Includes legal CRM, case and client history, and client portals.

Court Management Includes case history, court case records, prosecutor attorney and defendant records, docket, fines and jury management, and subpoena and warrant tracking.

Reporting Components Lightweight controls and components that are easily embeddable and reusable. Integration with common apps such as Word, Excel, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Prevail Reviews

Craig h.

Prevail Review.

Likeliness to Recommend

Pros

Estela R.

Prevail a unique support for your company

Likeliness to Recommend

Pros

Feature Ratings

Conflict Management

Time Management

Document Management

Docket Management

Billing

Matter Management

Tasks and Workflow Management

Calendaring

Contact Management

Court Management

Reporting Components

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement