PrestaShop Customer Reviews 2024

PrestaShop

Composite Score

7.5 /10

CX Score

7.8 /10

35 Reviews Write a Review

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What is PrestaShop?

PrestaShop is an efficient and innovative e-commerce solution with all the features you need to create an online store and grow your business.

Company Details

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Awards & Recognition

PrestaShop won the following awards in the B2C eCommerce category

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6 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

4 Top Rated Capabilities

3 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience

2023

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

2 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Service Experience

2022

PrestaShop Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on PrestaShop.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love PrestaShop?

5% Negative

12% Neutral

83% Positive

Pros

Respectful
Trustworthy
Caring
Fair

Feature Ratings

Average 79

Order Management

Catalog Management

Order Portal

Payment Processing

Microsite Management

Content Localization

Reporting and Analytics

Content Management

Predictive Recommendations

Integrated Search

Retargeting Capabilities

Vendor Capability Ratings

Average 78

Business Value Created

Availability and Quality of Training

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

PrestaShop Reviews

Jorge V.

Role: C-Level
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2021

Improving but with a lot legacy features

Likeliness to Recommend

9 /10

What differentiates PrestaShop from other similar products?

High-quality code, good practices, and maintenance

What is your favorite aspect of this product?

Easy to implement and start running a business for no-coding-experience users

What do you dislike most about this product?

Lagging on some good practices like backend-frontend splitting, and technically fewer default features compared to B2B frameworks

What recommendations would you give to someone considering this product?

If you need an e-commerce application in PHP so this is the best solution, you are able to customize easily and the performance is very good

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

michela d.

Role: Consultant
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Excellent ecommerce platform, easy to use

Likeliness to Recommend

10 /10

What differentiates PrestaShop from other similar products?

Dedicated assistance by a prestashop specialist which is available to assist for custom settings. Possibility for database integration with other CMS, possibility for integration with custom design without losing the feature prestashop functionalities

What is your favorite aspect of this product?

Flexibility Customization Content marketing integration Easy design customization Availability of tailor made training

What do you dislike most about this product?

Back end design some how old fashion Few developers experienced in prestashop environment Limitation for custom design due to default responsive css

What recommendations would you give to someone considering this product?

I would reccommend to bear and exploit the prestashop templates and features before starting to design the ecommerce ux. Also to analyse the business model and understand how this would fit into prestashop settings rather than the other way around. Otherwise to get support with a prestashop consultant.

Pros

Reliable
Enables Productivity
Efficient Service
Effective Service

Mohamed J.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Good solution to have an online Store !

Likeliness to Recommend

9 /10

What differentiates PrestaShop from other similar products?

It is a very easy to use tool compared to other competitiors !

What is your favorite aspect of this product?

Offer a lot of features easy to implement !

What do you dislike most about this product?

Nothing wrong with the product so far !

What recommendations would you give to someone considering this product?

it is one of the best open source options to businesses that want to implement a store online !

Pros

Unique Features
Caring
Altruistic
Helps Innovate

PrestaShop

What is PrestaShop?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

PrestaShop Ratings

87 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love PrestaShop?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Content Localization The solution provides support for multiple languages and currencies.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Content Management Includes collaboration, check-in/check-out, and version control.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

PrestaShop Reviews

Jorge V.

Improving but with a lot legacy features

Likeliness to Recommend

Pros

michela d.

Excellent ecommerce platform, easy to use

Likeliness to Recommend

Pros

Mohamed J.

Good solution to have an online Store !

Likeliness to Recommend

Pros

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1
Since last award

1
Since last award

Feature Ratings

Order Management

Catalog Management

Order Portal

Payment Processing

Microsite Management

Content Localization

Reporting and Analytics

Content Management

Predictive Recommendations

Integrated Search

Retargeting Capabilities

Vendor Capability Ratings

Business Value Created

Availability and Quality of Training

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness