Poppulo Customer Reviews 2024

Poppulo

Composite Score

8.3 /10

CX Score

8.6 /10

62 Reviews Write a Review

Claim Software

What is Poppulo?

Poppulo is an omnichannel platform for the new world of work. Poppulo helps you create the clarity your employees need to drive business outcomes with the industry’s most personalized, data-driven communications. The Poppulo platform makes it easy to reach and engage dispersed and overwhelmed employees, and deliver news securely across any enterprise communication channel — personalised and relevant to every employee. Leveraging our deep experience in scalable email, Poppulo has built a complete enterprise employee comms platform.

Company Details

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Awards & Recognition

Poppulo won the following awards in the Employee Communications category

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0 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

8 Top Rated Features

2023

Poppulo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Poppulo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Poppulo?

4% Negative

7% Neutral

89% Positive

Pros

Respectful
Helps Innovate
Security Protects
Continually Improving Product

Feature Ratings

Average 80

Single Sign-On (SSO)

Newsletter Creation

Rewards Recognition

Intranet

Application Integration

Employee Directory

Surveys and Polling

Emergency Notification

Mobile

Pulse Surveys

News Feeds, Alerts & Notifications

Vendor Capability Ratings

Average 76

Business Value Created

Ease of Data Integration

Ease of Implementation

Quality of Features

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Poppulo Reviews

Role: Human Resources
Industry: Retail
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2023

Good features but difficult to edit formatting

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Alyssa L.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Easy to use and customize

Likeliness to Recommend

9 /10

What differentiates Poppulo from other similar products?

Really designed with employee comms in mind. Makes it easy to create and distribute content, and integrate into different data sources.

What is your favorite aspect of this product?

Integration with employee data systems to make it easy to target emails appropriately, Ability to measure effectiveness of comms through thorough metrics.

What do you dislike most about this product?

Edit mode can be a little clunky when copying/pasting content, particularly images and tables. Would also like more variety of templates for more modern-looking emails.

What recommendations would you give to someone considering this product?

Ensure your IT and HRIS teams are on board at implementation in order to promote the integration of employee data.

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Saves Time

Kate H.

Role: Industry Specific Role
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Fantastic product - recommend!

Likeliness to Recommend

9 /10

What differentiates Poppulo from other similar products?

Excellent customer care and dedicated support. New features being developed and feedback welcomed. Great suite of features for internal comms - primarily the integration with people data and targeting capability. Good customisation and ability to build templates.

What is your favorite aspect of this product?

Targeting of communications to specific audiences. Reporting on engagement rates. Overall ease of use.

What do you dislike most about this product?

Reporting functionality could be improved - not the most user-friendly, and reports are a bit clunky.

What recommendations would you give to someone considering this product?

Get a demo from the Poppulo team and quiz them about the features and how implementation/integration would be approached.

Pros

Helps Innovate
Trustworthy
Respectful
Fair

Poppulo

What is Poppulo?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Poppulo Ratings

84 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Poppulo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Newsletter Creation Ability to create and distribute company newsletters to employees.

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Intranet Private network that allows collaboration and storage of sensitive documents.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Surveys and Polling Ability to survey employees and gather feedback.

Emergency Notification Ability to carry out mass notification to business continuity key stakeholders, and other relevant parties.​

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Pulse Surveys Create and distribute short surveys to measure employee engagement levels over time.

News Feeds, Alerts & Notifications Provides configurable in-app news feeds as well as real-time alerts and updates of all board relevant meeting information.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Poppulo Reviews

Good features but difficult to edit formatting

Likeliness to Recommend

Pros

Alyssa L.

Easy to use and customize

Likeliness to Recommend

Pros

Kate H.

Fantastic product - recommend!

Likeliness to Recommend

Pros

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Feature Ratings

Single Sign-On (SSO)

Newsletter Creation

Rewards Recognition

Intranet

Application Integration

Employee Directory

Surveys and Polling

Emergency Notification

Mobile

Pulse Surveys

News Feeds, Alerts & Notifications

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Ease of Implementation

Quality of Features

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness