Podium Corp Inc.

Podium Text Marketing

Composite Score

7.4 /10

CX Score

7.7 /10

21 Reviews Write a Review

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What is Podium Text Marketing?

Take advantage of text’s 98% open rate with SMS marketing campaigns that get a real response, and measurable results. Plus, building a prior consent opt-in list. Podium’s Interaction Management platform uses messaging to make it convenient to interact with your leads, customers, and teams along every customer touchpoint.

Company Details

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Awards & Recognition

Podium Text Marketing won the following awards in the SMS Marketing category

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1 Top Rated Capabilities

4 Top Rated Features

2024

1 Top Rated Capabilities

3 Top Rated Features

2023

0 Top Rated Capabilities

3 Top Rated Features

2022

Podium Text Marketing Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Podium Text Marketing.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

3
Since last award

85 Satisfaction of Cost Relative to Value

4
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 91%
Negotiation and Contract:: 77%
Conflict Resolution:: 81%
Strategy & Innovation:: 87%
Service Experience:: 92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Podium Text Marketing?

4% Negative

4% Neutral

92% Positive

Pros

Reliable
Helps Innovate
Effective Service
Inspires Innovation

Feature Ratings

Average 79

Application Integration

Communication Archive

Social Media Marketing Management

Loyalty Promotions Management

Text Messaging

Mobile Payments

Surveys Feedback

Scheduled Messaging

Mobile Marketing Management

Opt-in

Marketing Analytics

Vendor Capability Ratings

Average 79

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support

Podium Text Marketing Reviews

Jennie Z.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Different from other Livechat options

Likeliness to Recommend

7 /10

What differentiates Podium Text Marketing from other similar products?

Podium allows for customers to leave the site and users can text the customer directly.

What is your favorite aspect of this product?

Direct SMS feature

What do you dislike most about this product?

No Hubspot integration, so leads have to be manually imported

What recommendations would you give to someone considering this product?

If SMS communication is important to you, then Podium is a good option. There isn't an autobot Livechat feature, so users will have to be on Podium frequently.

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Cons

Slower Product Innovation
Under Delivered

Jeffrey P.

Role: Finance
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Easy integration and easy to train usage

Likeliness to Recommend

10 /10

What differentiates Podium Text Marketing from other similar products?

It is very easy to use both on the front end and the back end. It allows for very easy communication with our customer base.

What is your favorite aspect of this product?

Complete ease of use in the app or web app.

What do you dislike most about this product?

The things that I do not like about it are not related to the app usage.

What recommendations would you give to someone considering this product?

If you want to be able to easily communicate with your customers, I highly suggest looking into Podium. The application has helped us capture more business as well as bolster our reviews.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Feb 2022

Good product but not as easy to use

Likeliness to Recommend

6 /10

Pros

Enables Productivity
Fair
Client's Interest First
Reliable

Cons

Less Friendly Negotiation
Slower Product Innovation
Leverages Incumbent Status

Podium Text Marketing

What is Podium Text Marketing?

Company Details

Need Assistance?

Awards & Recognition

Podium Text Marketing Ratings

87 Likeliness to Recommend

96 Plan to Renew

3 Since last award

85 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Podium Text Marketing?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Text Messaging The capability to send messages by SMS in addition to email.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Opt-in Provides an opt-in option for potential subscribers.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Podium Text Marketing Reviews

Jennie Z.

Different from other Livechat options

Likeliness to Recommend

Pros

Cons

Jeffrey P.

Easy integration and easy to train usage

Likeliness to Recommend

Pros

Good product but not as easy to use

Likeliness to Recommend

Pros

Cons

Most Popular Podium Text Marketing Comparisons

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Feature Ratings

Application Integration

Communication Archive

Social Media Marketing Management

Loyalty Promotions Management

Text Messaging

Mobile Payments

Surveys Feedback

Scheduled Messaging

Mobile Marketing Management

Opt-in

Marketing Analytics

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support