Podium Corp Inc.

Podium Text Marketing

Composite Score

7.4 /10

CX Score

7.7 /10

21 Reviews Write a Review

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What is Podium Text Marketing?

Take advantage of text’s 98% open rate with SMS marketing campaigns that get a real response, and measurable results. Plus, building a prior consent opt-in list. Podium’s Interaction Management platform uses messaging to make it convenient to interact with your leads, customers, and teams along every customer touchpoint.

Company Details

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Awards & Recognition

Podium Text Marketing won the following awards in the SMS Marketing category

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1 Top Rated Capabilities

4 Top Rated Features

2024

1 Top Rated Capabilities

3 Top Rated Features

2023

0 Top Rated Capabilities

3 Top Rated Features

2022

Podium Text Marketing Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Podium Text Marketing.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

3
Since last award

85 Satisfaction of Cost Relative to Value

4
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 91%
Negotiation and Contract:: 77%
Conflict Resolution:: 81%
Strategy & Innovation:: 87%
Service Experience:: 92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Podium Text Marketing?

4% Negative

4% Neutral

92% Positive

Pros

Reliable
Helps Innovate
Effective Service
Inspires Innovation

Feature Ratings

Average 79

Application Integration

Communication Archive

Social Media Marketing Management

Loyalty Promotions Management

Text Messaging

Mobile Payments

Surveys Feedback

Scheduled Messaging

Mobile Marketing Management

Opt-in

Marketing Analytics

Vendor Capability Ratings

Average 79

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support

Podium Text Marketing Reviews

Aaryck E.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Text Messaging Guru Product: 100%

Likeliness to Recommend

10 /10

What differentiates Podium Text Marketing from other similar products?

Podium in itself is the best investment we made before the pandemic hit. We were able to text customers from their homes and make sales over text! Podium also allowed us to use customer data to engage with them regarding upcoming sales, discounts, and promos. I am struggling to remember a time before Podium.. honestly, thinking about sucks!

What is your favorite aspect of this product?

Being able to chat with a customer immediately on my phone or computer is just perfect! Our entire sales teams loves using Podium because it helps them close bigger and better deals, as well as, add a personal touch to their sale. Podium is just amazing!

What do you dislike most about this product?

I didn't care for the pricing so much.. We have a lot of sales people and we want to do more campaigns but it does get up their price for campaigns HOWEVER, please heed my advice: the return is astounding. Worth it!

What recommendations would you give to someone considering this product?

Podium integrates with your website and can get an interested customer into your sales staff's hand quicker than anything else. Shoppers are smarter these days and Podium gives us more tools to answer their questions and get them in the door or ready to buy over text! Wild! So my recommendation is this: figure out how you can use Podium to maximize profitability and call Podium asap. It's the best thing for retail!

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Trevor B.

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Strong feature set but not revolutionary

Likeliness to Recommend

7 /10

What differentiates Podium Text Marketing from other similar products?

Seamless integrations with multiple review platforms.

What is your favorite aspect of this product?

Ability to ingest externalized data for use within the application

What do you dislike most about this product?

Lack of fullu integrated options

What recommendations would you give to someone considering this product?

It's a great tool to leverage but ensure you're using it for the right task/job

Pros

Helps Innovate
Reliable
Enables Productivity
Effective Service

Cons

Less Generous
Under Delivered
Charges for Enhancements

Alyssa G.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

An amazing tool for keeping your clients warm

Likeliness to Recommend

8 /10

What differentiates Podium Text Marketing from other similar products?

Podium is a user-friendly application that enables anybody to engage with their consumers on an immediate basis. This tool is fantastic for increasing the number of Reviews online. It was the only reason we signed up. It gathers up all client contact in one place while keeping them updated.

What is your favorite aspect of this product?

We have fully eliminated the need for a collecting service by turning all of our collects to SMS notifications and collecting formats. It has also saved the firm money on expenses, but it has also been more productive in obtaining past-due bills than any collector service has ever been.

What do you dislike most about this product?

I don't like the lack of integrating with a CRM to proactively push leads across. While trying to input new clients' contact numbers, Podium might feel primitive, particularly when the contact number digits are identical. It will not let me quit and text the new client. Other than that, it's all Ok.

What recommendations would you give to someone considering this product?

Podium is the route to just go if you want a software that will help your business become more effective and simplify the approach you connect with your clients, process transactions, send out alerts, deals, and offers!

Pros

Performance Enhancing
Efficient Service
Effective Service
Inspires Innovation

Podium Text Marketing

What is Podium Text Marketing?

Company Details

Need Assistance?

Awards & Recognition

Podium Text Marketing Ratings

87 Likeliness to Recommend

96 Plan to Renew

3 Since last award

85 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Podium Text Marketing?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Text Messaging The capability to send messages by SMS in addition to email.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Opt-in Provides an opt-in option for potential subscribers.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Podium Text Marketing Reviews

Aaryck E.

Text Messaging Guru Product: 100%

Likeliness to Recommend

Pros

Trevor B.

Strong feature set but not revolutionary

Likeliness to Recommend

Pros

Cons

Alyssa G.

An amazing tool for keeping your clients warm

Likeliness to Recommend

Pros

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Feature Ratings

Application Integration

Communication Archive

Social Media Marketing Management

Loyalty Promotions Management

Text Messaging

Mobile Payments

Surveys Feedback

Scheduled Messaging

Mobile Marketing Management

Opt-in

Marketing Analytics

Vendor Capability Ratings

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Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

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