Plivo Logo Award Winner Product Badge
Plivo Logo Award Winner Product Badge
Plivo

Plivo

Composite Score
8.3 /10
CX Score
8.7 /10
Category
Plivo
8.3 /10

What is Plivo?

Plivo is a leading cloud communication platform that offers a simple, fast, and scalable way for companies to modernize their business communications. Companies of all types use Plivo’s API’s and SDK’s to quickly integrate voice and SMS capabilities into their applications.

Company Details


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Awards & Recognition

Plivo won the following awards in the Communications Platform as a Service category

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Plivo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Plivo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

100 Plan to Renew

85 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
93%
Conflict Resolution:
97%
Strategy & Innovation:
97%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Plivo?

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0% Negative
12% Neutral
88% Positive

Pros

  • Continually Improving Product
  • Trustworthy
  • Fair
  • Acts with Integrity

Feature Ratings

Average 79

Code Libraries

81

Integration APIs

81

Cloud Integration

80

Software Development Kit

79

AI Engine for CPaaS

79

Communication APIs

78

WebRTC-based Calling

77

Online Cloud Platform

76

MMS API

76

Drag and Drop User Interface

76

Vendor Capability Ratings

Average 77

Business Value Created

81

Ease of Data Integration

81

Quality of Features

80

Ease of Implementation

79

Usability and Intuitiveness

79

Ease of Customization

78

Breadth of Features

78

Ease of IT Administration

77

Product Strategy and Rate of Improvement

76

Vendor Support

73

Availability and Quality of Training

68

Plivo Reviews

Megan B.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Plivo for Business Communication is amazing

Likeliness to Recommend

8 /10

What differentiates Plivo from other similar products?

Plivo is a flexible platform. It fits according to the needs of businesses by providing customizable options. Plivo is a highly adaptable platform. It uses simplicity and ease of use that everyone can easily go with without any complication. No expertise and technical knowledge is required for its usage that differentiates it from others.

What is your favorite aspect of this product?

My favorite aspect of Plivo is its scalability and flexibility which keep things simple. It manages a large no of messages without slowing down the system. It effectively handles the traffic. Plivo is a flexible platform that can be controlled by advanced features of voice and messages as well. Plivo is fully incorporated with advanced features.

What do you dislike most about this product?

One of the downsides of Plivo is its steeper learning curve for non-developers. It requires specific technical knowledge for its usage. One cannot easily handle and go with Plivo which is quite frustrating. It has complex systems and multiple steps to follow is quite a challenging task and needs dedicated work that makes it complex.

What recommendations would you give to someone considering this product?

Considering Plivo for business is a good option to go with. Before using Plivo one should focus on technical resources before its usage. Plivo provides wonderful customizations and automation. It provides a variety of features for various business needs.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Respectful

Ronald K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Flexible APIs with strong global coverage

Likeliness to Recommend

9 /10

What differentiates Plivo from other similar products?

Its robust and scalable APIs for voice and messaging, allowing businesses to easily integrate communication features into their applications.

What is your favorite aspect of this product?

My favorite aspect of Plivo is its flexible and scalable APIs, which make it easy for developers to integrate powerful communication features like voice and messaging into applications with minimal effort.

What do you dislike most about this product?

Some advanced features may require a steeper learning curve.

What recommendations would you give to someone considering this product?

I recommend thoroughly reviewing the documentation, starting with basic features, and testing with small-scale integrations to ensure it meets your needs before scaling up.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Pavithra R.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Fantastic Product

Likeliness to Recommend

8 /10

What differentiates Plivo from other similar products?

Plivo is designed with developers in mind, offering a simple and highly customizable API that allows businesses to easily integrate voice and SMS functionalities into their applications. The focus on developer usability means that companies can quickly get up and running without the complexity that sometimes comes with other platforms. The API is clean, well-documented, and offers robust functionality for voice, messaging, and more.

What is your favorite aspect of this product?

If I had to pick a favorite aspect of Plivo, I’d say it’s the developer-friendly API. It makes integration so much easier and more flexible, allowing businesses to create customized communication solutions that fit their specific needs. The clean documentation and simple setup process mean developers can get up and running quickly without a steep learning curve, which is huge for fast-paced projects.

What do you dislike most about this product?

While Plivo is a solid choice for many businesses, one area that could be seen as a downside is its limited out-of-the-box features for non-developers. Because it’s so developer-centric, businesses that don’t have a strong technical team may find it challenging to fully leverage the platform without some custom development. The focus on APIs means you might need additional resources to build and maintain solutions compared to platforms that offer more turnkey, user-friendly interfaces for non-technical users.

What recommendations would you give to someone considering this product?

Plivo is built with developers in mind, so if your team lacks technical expertise, you may need to bring in developers or work with external consultants to help with integration and customization. If you don’t have a dedicated tech team, be prepared for a steeper learning curve compared to other more out-of-the-box solutions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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