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Pipedrive

Pipedrive

Composite Score
8.7 /10
CX Score
8.9 /10
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Pipedrive
8.7 /10

What is Pipedrive?

Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.

Company Details

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Caring
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Collaboration

86

Sales Management

85

Lead Management

84

Activity and Workflow Management

83

Account and Contact Management

82

Customer Service Management

82

Analytics and Reporting

80

Telephony and Call Center Management

78

Quote Contract and Proposal

77

Mobile

76

Marketing Management

75

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

83

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Customization

81

Vendor Support

81

Availability and Quality of Training

80

Breadth of Features

80

Product Strategy and Rate of Improvement

78

Pipedrive Reviews

Esha S.

  • Role: Consultant
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Pipedrive- An effective CRM software

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

It is an amazing performing programming that has assisted us with working on our CRM and deals processes in my association. It gives us all that we wanted to hold helpful data from our clients and identify with our business interaction to guarantee enhancements in all cases. Everything inside your current circumstance is efficient and it is easy to store and access our client data when the need emerges.

What is your favorite aspect of this product?

We use Pipedrive as a customer relationship manager.This product is used only by certain individuals from our IT crew.Following correspondence between our group and different providers,key figures,elements, and surprisingly others in the association can be undeniably challenging.Pipedrive permits its clients to rapidly take a look at correspondence history,contact data and future meetings or calls. I can call Pipedrive as opposed to calling my partners to check project status.It is quite important that albeit the apparatus is just used by a couple of colleagues,the item can in any cased be handly used all though the organisation.

What do you dislike most about this product?

When the client finishes the business cycle, the application steers clear of the client. I wanted a different administration framework for existing clients.

What recommendations would you give to someone considering this product?

The product is extremely instinctive and you can "ace" it without burning through an excess of time. The client relationship the executive's instruments are moderately modest. Pipedrive matches up very well with Google's G-Suite items. The dashboard permits you to "see initially" project progress. The product permits clients to dazzle duplicate a task explicit email address, which will naturally populate the subtleties/connections identified with that particular email into Pipedrive.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Kimberly C.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Great tool for visualizing sales pipeline

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

I have not worked with similar sales pipeline product.

What is your favorite aspect of this product?

The UI is easy to use and is better developed for multiple functions that builds marketing and sales pipeline. It easily visualizes sales pipeline and ensures that customers are well served and any engagement is done in good agreements.

What do you dislike most about this product?

Lack of dark mode in the UI is challenging but it can be improved with time.

What recommendations would you give to someone considering this product?

Pipedrive is the best platform to consider for Visualizing sales and managing marketing processes.

Pros

  • Inspires Innovation
  • Caring
  • Saves Time
  • Fair

Darina H.

  • Role: Finance
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Excellent quality and a great price

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

Known for its user-friendly features, Pipedrive is among the new generation CRM tools. Offering attractive business solutions to small businesses with big goals, Pipedrive brings an inclusive perspective to the entire workflow process. Pipedrive, which comes with a handy mobile app; It has powerful CRM tools that help synchronize conversations, calls and emails.

What is your favorite aspect of this product?

Advantages / Easy visualization of the sales line thanks to the intuitive software interface, Intelligent automation solutions that eliminate repetitive tasks, In-depth analysis of activity reports and internal metrics, Advantage of using feedback effectively with the LeadBooster plugin, Analyzing visitor habits thanks to the Web Visitors plugin Ease of compiling calls, emails, contact histories and correspondence.

What do you dislike most about this product?

The disadvantages are very few. Limited development opportunities for entry-level accounts and paucity of training documentation.

What recommendations would you give to someone considering this product?

It is possible to choose from four main service packages: Basic, Advanced, Professional and Enterprise.

Pros

  • Saves Time
  • Respectful
  • Over Delivered
  • Helps Innovate

Cons

  • Commodity Features
  • Vendor Friendly Policies
  • Less Fair

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