In Partnership With SelectHub
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What is Pipedrive?
Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.
Company Details
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In Partnership With SelectHub
Pipedrive Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Pipedrive.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
97 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 90%
- Negotiation and Contract:
- 88%
- Conflict Resolution:
- 91%
- Strategy & Innovation:
- 90%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Performance Enhancing
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Activity and Workflow Management
Customer Service Management
Account and Contact Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Quality of Features
Ease of IT Administration
Ease of Customization
Vendor Support
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Pipedrive Reviews
Kennedy o.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2024
Fantastic product
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
It is a fast and intuitive setup to start. If you have sales know-how, it is going to be an easy adaptation. The integrations also work well.
What is your favorite aspect of this product?
its flexibility for customization, and its extensive range of integrations, which is unmatched in its category. I would even describe it as modular, as you can easily add almost any feature you desire through third-party integrations
What recommendations would you give to someone considering this product?
It is incredibly easy to move data from your old CRM and set up your pipelines. Even easier to manage opportunities at every stage. The alerts, activities and send from Pipedrive features are great for keeping organised and the forecasting function is
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
Simple, user friendly system
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Clara B.
- Role: Operations
- Industry: Electronics
- Involvement: IT Leader or Manager
Submitted Nov 2024
User-friendly
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Visual Sales Pipeline: Pipedrive offers a highly intuitive and visual sales pipeline interface that allows users to easily manage and track deals. The drag-and-drop functionality makes it simple to move deals through various stages, providing a clear overview of sales progress. Focus on Sales Processes: Unlike some CRMs that try to be everything to everyone,
What is your favorite aspect of this product?
My favorite aspect of Pipedrive is its intuitive visual sales pipeline. The ability to see all deals represented visually in a straightforward, drag-and-drop format makes it easy to track progress at a glance. This feature not only enhances the user experience but also simplifies the management of complex sales processes.
What do you dislike most about this product?
What I dislike most about Pipedrive is the limited reporting and analytics capabilities compared to some other CRM platforms. While Pipedrive offers basic reporting features, it lacks the depth and customization options that some users might expect, especially as their needs grow. For instance, creating advanced reports often requires additional manual effort or reliance on external tools. The standard dashboards can feel somewhat basic, lacking the ability to easily visualize key performance indicators (KPIs) in a way that provides actionable insights.
What recommendations would you give to someone considering this product?
Take Advantage of the Trial: Utilize the free trial period to explore the features and see how well the platform fits your team's workflow. This hands-on experience will help you assess if it meets your specific sales needs. Customize Your Pipeline: Spend time customizing your sales pipeline stages to align with your unique sales process. Tailoring the setup from the beginning will help your team use the platform more effectively and keep everyone on the same page.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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