Pipedrive Customer Reviews 2025 | SoftwareReviews

Pipedrive

Composite Score

8.8 /10

CX Score

9.0 /10

295 Reviews Write a Review

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What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience

Latest Award, 2025

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

1 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Service Experience

2024

4 Top Rated Capabilities

1 Top Rated Features

2023

2 Top Rated Capabilities

1 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

2021 Data Quadrant Champion

2021

Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 90%
Negotiation and Contract:: 88%
Conflict Resolution:: 91%
Strategy & Innovation:: 90%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Performance Enhancing
Trustworthy
Efficient Service

Feature Ratings

Average 83

Collaboration

Sales Management

Lead Management

Activity and Workflow Management

Customer Service Management

Account and Contact Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Marketing Management

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

Lead Management

Score 8.9

View Pipedrive in this category (opens in a new tab)

Customer Relationship Management - Small Business

Score 8.7

View Pipedrive in this category (opens in a new tab)

Pipedrive Reviews

Katrina M.

Role: Industry Specific Role
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Fantastic Product

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

I have no experience from similar product.

What is your favorite aspect of this product?

It has been able to link our team members with our clients effectively. Customers can easily reach to our support team and make any arrangements that suits their needs.

What do you dislike most about this product?

I have not disliked anything to do with this great product.

What recommendations would you give to someone considering this product?

I highly recommend this platform to any organization for effective customer and enterprise collaboration.

Pros

Continually Improving Product
Trustworthy
Unique Features
Efficient Service

James S.

Role: Industry Specific Role
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Excellent customer relations product

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

I have not used such products in our organization before.

What is your favorite aspect of this product?

Pipedrive gives our organization great boost in building strong relationship between our team members and our organization. Customers can easily reach to us and make their orders without ant delay. We get real time insights on how our clients are experiencing our products and services.

What do you dislike most about this product?

I have not experienced any negative performance from this great tool.

What recommendations would you give to someone considering this product?

This product has lead to faster growth of our organization through teamwork campaign and we are proud of it.

Pros

Trustworthy
Unique Features
Efficient Service
Inspires Innovation

Paula L.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

Trustworthy CRM.

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

*It is easy to use and track from start to close. *Quick incorporation of users to the system *Integration with other systems through Zapier *Fits teams of all sizes. *Agile CRM that prioritizes sales with an easy to use interface.

What is your favorite aspect of this product?

What I like most about Pipedrive is that it not only focuses on closing sales, but also controls the activities during a business process to achieve a deal, such as calls, meetings and quotes that must be made to conclude the deal. Importing existing sales data is also easy to do, keeping everything tidy and up to date. It provides us with an overview of each sales opportunity for our most important services.

What do you dislike most about this product?

Pipedrive is not the cheapest option when after the free period you start paying for features that after all are the most essential, I would like to see innovation. However, I give it points for the reliability and strategy it brings, it has been quite useful.

What recommendations would you give to someone considering this product?

It is a good product for pipelines of all kinds that evolves to be used as a robust CRM, I recommend trying the free trial period.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Pipedrive

What is Pipedrive?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Pipedrive Ratings

86 Likeliness to Recommend

97 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Pipedrive?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Activity and Workflow Management Text or code-based and visual workflow designers.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Lead Management

Customer Relationship Management - Small Business

Pipedrive Reviews

Katrina M.

Fantastic Product

Likeliness to Recommend

Pros

James S.

Excellent customer relations product

Likeliness to Recommend

Pros

Paula L.

Trustworthy CRM.

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Sales Management

Lead Management

Activity and Workflow Management

Customer Service Management

Account and Contact Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Marketing Management

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement