In Partnership With SelectHub
What is Pipedrive?
Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.
Company Details
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In Partnership With SelectHub
Pipedrive Ratings
Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Caring
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Vendor Support
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Pipedrive Reviews
Ana V.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2022
Powerful CRM tool, easy to implement.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
I can keep track of everything in one location, i can quickly discover any leads and their status if I need to recall them. As I can update when to perform the next tracking, the tracking procedure becomes easier. I can call and email the consumer immediately from the app, making it incredibly simple. It is simple to collaborate and share with other team members. It is quite beneficial to monitor the activities of other members on a weekly or daily basis, exactly like Salesforce or other CRMs do. It has enhanced our procedure and raised our output.
What is your favorite aspect of this product?
Pipedrive makes it simple to manage incoming and outgoing leads. I was able to consolidate all of the critical customer information as well as details/documents in one location, making it easier to handle the inquiry and lead. The advantage is that you may incorporate different additional important tools into this program to handle everything in one location. It is a highly full and user-friendly CRM; I like its design and ease of use; it has many helpful functions; and it is simple to tag and collaborate with other team members. It has a simple UI and is excellent for producing and modifying reports.
What do you dislike most about this product?
When you first try to utilize your program, it might be tough to comprehend the procedure. However, once you get the feel of it, it's quite simple to use. There are fewer marketing tools and automation options than Hubspot and other comparable providers. Getting a new lead is a little perplexing since I believe I require a lead inbox to better separate and work from the leads rather than traversing the contacts part.
What recommendations would you give to someone considering this product?
If you need to manage a list of clients/prospects, this program is for you. You won't need to utilize any other tools if you can meet all of your demands in one spot. It offers a lot of help information and courses, therefore I definitely recommend it for anyone who have little expertise with CRM and need one to get started. It is also suitable for advanced users due to its numerous interesting and extensive features.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
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Becky F.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
Pipedrive is a robust CRM tool
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive offers numerous choices and ambitions. It centralizes all information relevant to trade so that it can be accessed easily, improving both output and efficiency. This program is awesome since it allows several people from our company to work together on a same project. Because no emails have been lost or other problems have arisen, communication remains smooth.
What is your favorite aspect of this product?
It is easy to utilize Pipedrive's architecture to develop a flowchart that displays sales potential, dialogues, and deals. It provides a logical structure for tracking sales cycles and quick team creation. It is not an all-in-one solution with as much customization as Salesforce. But it serves its purpose well for light CRM work.
What do you dislike most about this product?
Instead of taking notes using hand, your team may simply upload a video or record a new part. Sending a text message to remind you of a meeting or follow-up.
What recommendations would you give to someone considering this product?
Pipedrive blends an easy-to-navigate UI with a wealth of useful functions. It's an all-in-one CRM that's pleasant to the eye and straightforward to utilize. But fresh leads are perplexing. It needs a mailbox to keep them to be readily recognised and utilized without exploring the contacts area. Overall, I suggest it to beginning CRM users.
Pros
- Enables Productivity
- Effective Service
- Inspires Innovation
- Respectful
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Dominique B.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Great CRM tool to improve the sales process.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
The statistics offered by the offer are vital metrics for the sales target, which is one of the benefits. It's fantastic to be able to manage all of my connections in one spot and see a history of what's happened with each of them. We used to struggle with project completion and communication throughout the process. Thanks to PipeDrive, we're all on the same page now, and there's complete transparency with notes throughout the platform. As a corporation, we are establishing the duration and volume of our sales and transaction cycles. We can follow the start of sales talks and the signing of a deal.
What is your favorite aspect of this product?
Pipedrive framework generates a consistent flowchart for sales leads, chats and contract talks, which I enjoy. Pipedrive provides a logical structure for tracking sales cycles in an organized and consistent manner. PipeDrive has a lot of options to make and accomplishments to set, and we appreciate those constraints since they help us keep our game consistent. Custom fields make it simple to cover all conceivable outcomes. Pipedrive is wonderful since it allows our entire firm to collaborate on projects. There are no communication breakdowns due to lost email chains or other difficulties.
What do you dislike most about this product?
When it comes to targeting leads and offering an opportunity for a customer, PipeDrive becomes helpful, but it does very little for the real organization or labor work necessary to monitor a client's trial orders. When it comes to key leads, the app may be loaded with information by reviewing all leads without filtering. Furthermore, for those with less technological knowledge, the app might be challenging to use at times.
What recommendations would you give to someone considering this product?
Is an excellent choice for firms seeking a pure CRM platform without many of the bells and whistles that Salesforce provides. Basic analytics, dashboard choices, measurable metrics, and customisation are all included. I would propose employing training materials to create the most successful and structured sales strategy possible. If you're still unsure, give it a go in the short term to determine if it's a good fit for your company. Many of the existing CRMs I've tested were so detailed and thorough, but also so difficult to grasp, that they couldn't be customized. Pipedrive has a limited amount of points, which makes my job much easier.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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