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Pipedrive

Pipedrive

Composite Score
8.7 /10
CX Score
8.9 /10
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Pipedrive
8.7 /10

What is Pipedrive?

Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.

Company Details

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Caring
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Collaboration

86

Sales Management

85

Lead Management

84

Activity and Workflow Management

83

Account and Contact Management

82

Customer Service Management

82

Analytics and Reporting

80

Telephony and Call Center Management

78

Quote Contract and Proposal

77

Mobile

76

Marketing Management

75

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

83

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Customization

81

Vendor Support

81

Availability and Quality of Training

80

Breadth of Features

80

Product Strategy and Rate of Improvement

78

Pipedrive Reviews

Jafrul A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Best CRM and Very Focused That Gets The Job Done

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Real time customer support just awesome.

What is your favorite aspect of this product?

PipeDrive has an overflow of choices to convey and set for accomplishments and follow-up, and we like those limits as they maintained us with keeping steady over our game. Simple to use to cover every one of the approaches, with the custom fields, we can undoubtedly examiner the financier due from the client.

What do you dislike most about this product?

PipeDrive turns out unbelievable for coordinating leads and working an opportunity into a client yet does really little for bona fide plan exertion or undertaking exertion with respect to managing exploratory orders by a client.

What recommendations would you give to someone considering this product?

There is a monstrous heap of accessible highlights. The mix of Pipedrive and various assignments makes it a remarkable CRM and observers correspondence.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jasmine C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Streamline sales deals and activities

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

It helps in managing our sales pipeline and providing better solutions for our sales. It is best for small and medium size sales teams to manage and streamline their sale processes. It is helpful for sale businesses and will be able to monitor and manage sales deals and activities easily. It consists of multiple features which include integrated processes of emails, forecasting, time tracking, and many other helpful applications are integrated with it.

What is your favorite aspect of this product?

Anyone can easily keep track of the performance of the organization due to its visual user interface. Permissions can be restricted for modifying and viewing sale pipelines. It helps in synchronizing your data into various storage apps such as Microsoft, Google, iCloud and many more storage apps. If you want to export your data its mapping feature helps a lot in exporting and importing data.

What do you dislike most about this product?

2 GB storage space is offered by its free trial version thus if more storage space is needed you must avail its premium version. Email features are also not available in its free version. If you need an additional feature you have to buy them. It may not be suitable for large operating teams as it has limited functional features.

What recommendations would you give to someone considering this product?

Highly recommended to all sales teams

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Douglas M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Great value for money!

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

Its great value for money and so intuitive to use.

What is your favorite aspect of this product?

It clean and easy to view everything on its interface

What do you dislike most about this product?

its the easiest crm out there to use

What recommendations would you give to someone considering this product?

yes defo because its cheap and powerful

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

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