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Pipedrive

Pipedrive

Composite Score
8.7 /10
CX Score
9.0 /10
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Pipedrive
8.7 /10

What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Caring
  • Reliable

Feature Ratings

Average 83

Collaboration

87

Sales Management

85

Lead Management

84

Activity and Workflow Management

83

Customer Service Management

82

Account and Contact Management

82

Analytics and Reporting

80

Telephony and Call Center Management

79

Quote Contract and Proposal

78

Mobile

76

Marketing Management

75

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

83

Ease of Data Integration

83

Ease of IT Administration

82

Ease of Customization

81

Vendor Support

81

Availability and Quality of Training

81

Breadth of Features

80

Product Strategy and Rate of Improvement

79

Pipedrive Reviews

Robert J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Simply Awesome Most Helpful and Awesome CRM tool!

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Awesome CRM Platform and Easy to Use!!!

What is your favorite aspect of this product?

I like having the option to call a possibility or be a client straightforwardly from the application, which makes it simple to circle back to your arrangements. This has every one of the standard subtleties that you would anticipate from a CRM. Notwithstanding, what I like the most is the advancement that describes it above others, I truly like it each time an update is reported in light of the fact that I generally utilize this apparatus without limit.

What do you dislike most about this product?

Eventually, I have considered changing to one more supplier two or three separate times as my interest developed, and I have returned all of the time. Pipedrive doesn't have a solitary thing that I don't like and they are way in front of the remainder of the opposition.

What recommendations would you give to someone considering this product?

Large numbers of the current CRMs that I have attempted from the beginning of time were so powerful, complete and yet muddled to comprehend that they couldn't be designed. Pipedrive has a restricted point set, which is great. This has made my work a lot more straightforward.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Paul H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

Lots of functionality and rich features.

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Rich features and excellent user interface.

What is your favorite aspect of this product?

I like having the option to call a possibility or be a client straightforwardly from the application, which makes it simple to circle back to your arrangements. This has every one of the standard subtleties that you would anticipate from a CRM. However, what I like the most is the advancement that portrays it above others, I truly like it each time an update is reported in light of the fact that I generally utilize this device without limit.

What do you dislike most about this product?

Sooner or later, I have considered changing to one more supplier two or three separate times as my interest developed, and I have returned all the time. Pipedrive doesn't have a solitary thing that I don't like and they are way in front of the remainder of the opposition.

What recommendations would you give to someone considering this product?

A considerable lot of the current CRMs that I have attempted from the beginning of time were so hearty, complete and yet convoluted to comprehend that they couldn't be arranged. Pipedrive has a restricted point set, which is great. This has made my work a lot more straightforward.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Estela R.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Pipedrive the most effective way to increase sales

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

I have a small company that due to the pandemic began to lower its sales, so I needed this software to be able to organize the sales objectives of the business and that all my employees and collaborators are aligned on the same goal.

What is your favorite aspect of this product?

One of the advantages of this software is that once you enter the customer or the target in the system, it reminds you to follow up. Another great advantage is that you can see the process of your negotiations, being able to make sales projections. It is a very intuitive software despite having so many functions and tools, it is not complicated to use.

What do you dislike most about this product?

We have had synchronization problems with email, so the program sometimes does not notify us that customers have communicated. And it would be great if their mobile app had the same functions and tools as their web version.

What recommendations would you give to someone considering this product?

This is a software that has changed the way we sell in our company, it is much easier to close contracts and track customers and their requirements, so we recommend it 100%.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

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