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Pipedrive

Pipedrive

Composite Score
8.7 /10
CX Score
9.0 /10
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Pipedrive
8.7 /10

What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Caring
  • Reliable

Feature Ratings

Average 83

Collaboration

87

Sales Management

85

Lead Management

84

Activity and Workflow Management

83

Customer Service Management

82

Account and Contact Management

82

Analytics and Reporting

80

Telephony and Call Center Management

79

Quote Contract and Proposal

78

Mobile

76

Marketing Management

75

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

83

Ease of Data Integration

83

Ease of IT Administration

82

Ease of Customization

81

Vendor Support

81

Availability and Quality of Training

81

Breadth of Features

80

Product Strategy and Rate of Improvement

79

Pipedrive Reviews

Josue T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Pipedrive is the best CRM tool.

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

PipeDrive includes a lot of choices to deliver and accomplishments to establish, and we fancy such constraints since they assist us to preserve consistency in our game. Custom fields create it simple to cover all potential courses of action. The amazing thing regarding Pipedrive is that it permits our entire firm to collaborate on projects. PipeDrive centralizes all info for each trade for optimum efficiency and production.

What is your favorite aspect of this product?

Pipedrive is one of the best CRM to use and configure. The mix of a simple interface and a plethora of options is ideal. It appeals to me due to its speed and simplicity, and it is a superb information model sandbox for tweaking and perfecting your model as it evolves. This permits businesses to save cash on high-priced sales force installation and consultants. The support chat is fantastic, and therefore the video instructions are straightforward to follow. The file export tools are exceptional and extremely powerful so we can make the most of deals that close early and the system doesn’t crash.

What do you dislike most about this product?

The add-on options like a chatbot and internet forms need help. They need some glitches. They each don’t work with google analytics which is extremely necessary for anyone running ads. Chatbot won’t save a lead as it’s set up unless it goes entirely through the chat. Therefore, for example, we had a choice to schedule a meeting at the end of the chat however most customers wouldn’t schedule a meeting so the lead/deal wouldn’t save.

What recommendations would you give to someone considering this product?

If you’re thinking of using Pipedrive, don’t hesitate. If you’re using Gsuite, make sure your email and calendar are connected to Pipedrive. It’s suitable for use in the manufacturing business, the service industry, company, and individual clients, and it integrates well everywhere. There’s no reason not to leave it.

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Effective Service

Cons

  • Less Generous

Amenda J.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Pipedrive is an amazing CRM with great support.

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

It has a live chat, where we can communicate with our customers, serve them firsthand, and close additional sales. It additionally has important integrations like google contacts and Gmail, therefore having the important info within the same system. Its greatest virtue is segmentation, because it permits us to segment easily, quickly, and with the simplest filters, to induce the best customers for our company.

What is your favorite aspect of this product?

Pipedrive offers a comprehensive, economical, and easy-to-use overview of our sales pipeline and we can see the particular progress of all members of our sales team within the company, as well as the offers that are being provided to potential customers. Pipedrive offers a wonderful valuation with a range of options quite useful for any business and most importantly, it’s a wonderful and versatile interface/user experience.

What do you dislike most about this product?

We have a few complaints concerning the software because we think it’s complete if I had to mention one thing negative, I’d say that it cost us a bit to integrate with different programs, however, it was resolved successfully due to patience and thanks to its technical staff. Otherwise, I believe it’s a complete program, simple to use, and specifically very helpful for our sales team.

What recommendations would you give to someone considering this product?

Pipedrive is one of the best CRM to use and configure. The mix of an easy user interface and a plethora of options is ideal. It appeals to me due to its speed and simplicity, and it’s an excellent information model sandbox for tweaking and perfecting your model as it evolves.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Effective Service

Barbara H.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

It helps increase transactions and leads

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

Pipedrive's flexibility in integrating with other marketing and sales databases, as well as its extensive feature set. That allows you to get the most out of a customer relationship management system. It helps improve the quality of sales communications in general, as well as the number of sales and leads generated. It helps move leads further along the sales funnel and provides teams with the information they need to clinch deals.

What is your favorite aspect of this product?

Pipedrive's ability to track and graphically depict the growth of leads and opportunities within the firm is a big plus in my book. In this way, all business communication can take place within the CRM itself.

What do you dislike most about this product?

The price is too high to justify having more people on the team utilize it, so some sort of bundled rate is required. Pipedrive's limited features are due in part to its high price tag, and upgrading to a business plan may cost you a little extra money. There is room for improvement when it comes to managing email on a mobile device.

What recommendations would you give to someone considering this product?

Since everything is recorded and synchronized with my Google Calendar, I never have to worry about forgetting an appointment again thanks to its intuitiveness. Calls can be monitored, and we can record and listen to calls for training purposes; this also makes it much simpler to take notes.

Pros

  • Enables Productivity
  • Efficient Service
  • Helps Innovate
  • Reliable

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