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Pipedrive

Pipedrive

Composite Score
8.7 /10
CX Score
9.0 /10
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Pipedrive
8.7 /10

What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Caring
  • Reliable

Feature Ratings

Average 83

Collaboration

87

Sales Management

85

Lead Management

84

Activity and Workflow Management

83

Customer Service Management

82

Account and Contact Management

82

Analytics and Reporting

80

Telephony and Call Center Management

79

Quote Contract and Proposal

78

Mobile

76

Marketing Management

75

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

83

Ease of Data Integration

83

Ease of IT Administration

82

Ease of Customization

81

Vendor Support

81

Availability and Quality of Training

81

Breadth of Features

80

Product Strategy and Rate of Improvement

79

Pipedrive Reviews

Alice W.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

CRM tool, marketing and sales driven.

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

It meets our needs; it has assisted us in expanding our reach, capturing the audience we require through campaigns, following up with consumers, and growing our profitable business. It has functioned well in my firm, and we have experienced an increase in income since implementing Pipedrive; it includes all we want from a CRM and more. Its online forms allow for email automation and lead collection. I haven't utilized their chatbot function extensively, but from my short inspection, it appears to be rather decent.

What is your favorite aspect of this product?

It is a piece of software that facilitates the administration of customer relationships in my organization. Its interface is straightforward and easy to use; it gives everything we need to join the market, identify clients, and provide them the proper products and services based on their wants and availability. It has aided in the improvement of critical sales procedures. It's simple and obvious, and I enjoy how it's the ideal data model testing environment for refining and refining your model as you expand. This helps businesses to save money on high-priced sales force implementation and consultants.

What do you dislike most about this product?

The program is fantastic, and its performance is perfect, but its integration with third-party tools is restricted; if it improves, it might help us utilize our tools more efficiently, saving time and effort. It should include basic email marketing and marketing automation skills, and I'd want to see more and deeper integrations to decrease expenditure on other products.

What recommendations would you give to someone considering this product?

If you use GSuite, link your email and calendar to Pipedrive; it's ideal for broadening a brand's reach, channeling to a bigger audience, and better managing customer interactions.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

David Antonio O.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Best CRM in sales pipeline management systems

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Pipedrive is the best CRM software on the market for sales. It has the power to easily integrate a sales flow with SaaS companies, plus it has a customization facility in the main dashboard. You can aggregate the activity with all the necessary documentation to be able to track all the necessary revenue.

What is your favorite aspect of this product?

Pipedrive is an excellent tool to be able to manage sales activities and sales tracking. It has an excellent design and integrations are very easy to set up and do. Most tools are seamlessly integrated and all Pipedrive dashboards are customizable to the client's liking. It is a major plus for SaaS companies as its forecasting and revenue tracking option is amazing.

What do you dislike most about this product?

The only flaw Pipedrive has is that when you need some custom options you have to pay a higher license fee because what some licenses have, others do not. Pipedrive is not as capable to manage HR and CRM in the same line.

What recommendations would you give to someone considering this product?

You can use this tool to move all your contacts, companies and leads and track all the activities you need to do before and during your funnel. You can use it to track and see what your reps are doing and where they can improve their service. You can't use it for marketing campaigns and you can't send mass emails like in Mailchimp.

Pros

  • Reliable
  • Unique Features
  • Caring
  • Respectful

Michael J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

It is a very feature-rich and easy-to-use CRM.

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

It's incredibly simple to use and easy to combine with a lot of other software.

What is your favorite aspect of this product?

It has a live chat feature that allows us to communicate with customers in real time to enhance customer service and boost sales. All relevant information is centralized in this way. It enables us to separate quickly, accurately, and with the best filters, enabling us to attract the right customers for our company. Additionally, it is compatible with Gmail and Google Contacts, both of which are crucial.

What do you dislike most about this product?

It crashes, crashes again, then crashes some more. Customer support could actually care less about it, so you wind up with a number of system components that are inoperable and render the platform useless. Even after raising a number of difficulties, it is still impossible to speak to someone via screen sharing, thus you are repeatedly sent to a chatbot.

What recommendations would you give to someone considering this product?

If you need a straightforward and reasonably priced pipeline management application, Pipedrive is the one for you. It offers a lot of help information and courses, therefore I highly recommend it for people who are just getting started with CRM and need one. Given that it has a wide range of fascinating and extensive functions, it is also perfect for experienced users.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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