Pipedrive Customer Reviews 2024

Pipedrive

Composite Score

8.7 /10

CX Score

8.9 /10

273 Reviews Write a Review

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What is Pipedrive?

Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.

Company Details

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

3 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Service Experience

2024

4 Top Rated Capabilities

1 Top Rated Features

2023

2 Top Rated Capabilities

1 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

2021 Data Quadrant Gold Medalist

2021

Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative

6% Neutral

92% Positive

Pros

Respectful
Caring
Reliable
Performance Enhancing

Feature Ratings

Average 82

Collaboration

Sales Management

Lead Management

Activity and Workflow Management

Account and Contact Management

Customer Service Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Marketing Management

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

Lead Management

Score 8.9

View Pipedrive in this category (opens in a new tab)

Customer Relationship Management - Small Business

Score 8.6

View Pipedrive in this category (opens in a new tab)

Pipedrive Reviews

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2023

Fantastic Value for the Price, Especially SMB

Likeliness to Recommend

9 /10

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Effective Service

Cons

Less Reliable

Ryan K.

Role: Sales Marketing
Industry: Entertainment
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

The best lead management software currently

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

Pipedrive is an excellent tool for tracking the progress of customers and sharing that information across a team. But new features have made the service more confusing, and its customer service isn't as good as the competition's.

What is your favorite aspect of this product?

Pipedrive helps sales teams organize and achieve their goals. It stands out from the competition for sales teams thanks to its attractive design, user-friendly drag-and-drop features, and compatibility with widely used programs like Google Workspace.

What do you dislike most about this product?

One of Pipedrive's current weaknesses is its client service. Because of their complex inner workings, even very minor issues can quickly balloon into insurmountable roadblocks.

What recommendations would you give to someone considering this product?

Using Pipedrive has been a great success for me. To handle my sales efforts, I've been using this software for some time now, and I must say that it has been a fantastic asset in terms of improving efficiency. Keeping tabs on my prospects, deals, and actions is a breeze because to the streamlined design.

Pros

Continually Improving Product
Enables Productivity
Efficient Service
Acts with Integrity

Ramiro L.

Role: Operations
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Easily customizable and Zapier-compatible CRM

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

When comparing CRMs, Pipedrive is among the most user-friendly and straightforward. The combination of an intuitive user interface and numerous customization possibilities is ideal. Both the live chat with help and the on-demand tutorials are fantastic.

What is your favorite aspect of this product?

Pipedrive replaced spreadsheets and tables and offered value to our ecosystem when excel charts weren't enough to handle client interactions and notes. Zapier allowed for the addition of contacts, deals, and items from a plethora of other data sources.

What do you dislike most about this product?

There is no built-in support for a nighttime theme in the UI. A browser's dark mode can be activated with the help of add-ons. In my opinion, the CRM would be better served by including a dark mode option.

What recommendations would you give to someone considering this product?

Pipedrive made it so simple for me to track leads and other information that I find it hard to believe any desktop tool could handle the same level of complexity.

Pros

Helps Innovate
Efficient Service
Acts with Integrity
Friendly Negotiation

Pipedrive

What is Pipedrive?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Pipedrive Ratings

86 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Pipedrive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Lead Management

Customer Relationship Management - Small Business

Pipedrive Reviews

Fantastic Value for the Price, Especially SMB

Likeliness to Recommend

Pros

Cons

Ryan K.

The best lead management software currently

Likeliness to Recommend

Pros

Ramiro L.

Easily customizable and Zapier-compatible CRM

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Collaboration

Sales Management

Lead Management

Activity and Workflow Management

Account and Contact Management

Customer Service Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Marketing Management

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement