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Phenom Talent Experience Management (TXM) Logo
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Phenom Talent Experience Management (TXM)

Composite Score
6.8 /10
CX Score
6.9 /10
Category
Phenom Talent Experience Management (TXM)
6.8 /10

What is Phenom Talent Experience Management (TXM)?

Phenom delivers the Phenom Talent Experience Management (TXM) platform to transform the talent journey from interested candidates to thriving employees to enthusiastic brand advocates while helping HR break the stereotype of being a cost center instead of a revenue generator. Phenom’s TXM platform provides companies with a unified solution which delivers a Career Site, CRM, CMS, Chatbot, SMS, Internal Mobility & Referrals, University Recruiting, Talent Analytics, and AI. The platform is built on artificial intelligence (AI), which drives personalization, automation, and accuracy for candidates, recruiters, employee

Company Details


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Phenom Talent Experience Management (TXM) Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

100 Plan to Renew

67 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Phenom Talent Experience Management (TXM)?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Trustworthy
  • Respectful
  • Acts with Integrity

Cons

  • Less Effective Service
  • Wastes Time

Feature Ratings

Average 85

Dashboard

92

Job Posting

92

E-Mail Campaign Management

90

Pre-Screening Pre-Qualification

87

Activity and Workflow Management

85

Data Export and Import

83

Candidate Engagement

83

Account and Contact Management

79

Interview Scheduling

70

Vendor Capability Ratings

Average 79

Breadth of Features

92

Ease of IT Administration

85

Product Strategy and Rate of Improvement

83

Business Value Created

83

Usability and Intuitiveness

83

Ease of Implementation

80

Vendor Support

75

Availability and Quality of Training

75

Quality of Features

75

Ease of Data Integration

71

Ease of Customization

63

Phenom Talent Experience Management (TXM) Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2022

Fabulous Product with tons of features

Likeliness to Recommend

7 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Andrew R.

  • Role: Human Resources
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

CRM and CMS great - customization could be better

Likeliness to Recommend

9 /10

What differentiates Phenom Talent Experience Management (TXM) from other similar products?

Robust email campaigning features, widgets and options for great content.

What is your favorite aspect of this product?

The CRM. ATS mirroring feature as well as Talent Community available to contact.

What do you dislike most about this product?

Customizations, even small, cost additional funds.

What recommendations would you give to someone considering this product?

If you're looking to bolster your email campaigning/SMS options, and/or create your own career site pages, it's quite good.

Pros

  • Trustworthy
  • Respectful
  • Fair
  • Acts with Integrity

Cons

  • Charges for Enhancements

Kyle R.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Talent Analytics to another level

Likeliness to Recommend

10 /10

What differentiates Phenom Talent Experience Management (TXM) from other similar products?

As an organization heavily invested in Workday, it was extremely important that our CRM partner had a native integration with our system of record.

What is your favorite aspect of this product?

My focus is on internal mobility, so the employee experience dashboard is an area I spend a lot of time in/on. I'm a nerd and thrive on data and analytics, so it's a really powerful tool.

What do you dislike most about this product?

No tool is perfect. We have all spent a lot of time training the AI and that is ongoing and will eventually yield some fruits. The career pathing isn't as prominent as we would have liked and it doesn't integrate with our LMS which is disappointing.

What recommendations would you give to someone considering this product?

As with any software, research, research, research. Speak to colleagues in your space to capture relevance, ease of implementation and most importantly, internal adoption.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service