Pendo

What differentiates Pendo from other similar products?

Ability to provide information to and solicit input from clients directly and continuously. We have enhanced our customer support, and we are continually trying to collect better statistics regarding how our clients utilize our site. A better knowledge of how and why users visit pages in our app and where they go next is one of the concerns that have been resolved. The advantages would enable us to target those users at crucial points in our app and segment them, in part by anticipating what they would do next.

What is your favorite aspect of this product?

Our account representative and the Pendo customer success team have excelled at being accessible and helpful. We frequently utilize page and element tagging since it's simple to keep track of what people are doing within our software. The option to construct several module kinds, whether or not using code, appeals to me. Direct customer portal access to create surveys and get responses. Create a Customer Resource Center with the ability to interface with our current document repository.

What do you dislike most about this product?

There is a lot going on here, and it took us a few rounds to get our data into Pendo to make it operate the way we needed it to. As a result, onboarding the app wasn't particularly straightforward. The user interface might occasionally be challenging. A devoted user needs invest a lot of time and effort understanding some of the capabilities and updating everything to keep the metrics relevant, even if there are numerous resources accessible to help.

What recommendations would you give to someone considering this product?

Spend some time thinking about how you want to use Pendo before setting it up. With Pendo, there are so many possibilities that approaching it from a concentrated angle and broadening your horizons after using it for a time can improve your experience with the product.

What differentiates Pendo from other similar products?

I am fixing issues linked to our overall user experience; NPS input has been used to improve and adjust the intricacies of our software platform. The flexibility to add to the user interface without requiring development resources allows us to identify and handle any usability concerns much sooner. Because they can connect directly with users, they have access to relevant information wherever and whenever they operate.

What is your favorite aspect of this product?

I discover information regarding Net Promoter Score data, such as the comprehensive report on the user and the amount of time spent by everyone who supplies feedback via the survey. Analytics assist us in determining which features clients utilize. They were invaluable in assisting us in planning our new UI rollout, as we were able to prioritize what would be released and when, as well as track the effect of the change.

What do you dislike most about this product?

I wish the UI was a little speedier when authoring guides. For example, instead of being able to modify simply the text, you must still launch the whole designer to amend a minor error. There is limited split post/app/bulk edit functionality if you're launching numerous comparable instructions (for example, a succession of tooltips or banners). When working on numerous tabs at once, you may occasionally lose the changes you've saved in one tab, finally a spell checker would be fantastic.

What recommendations would you give to someone considering this product?

Pendo is ideal if you've ever wondered about the usage or comments supplied by your client base at a comprehensive level.

What differentiates Pendo from other similar products?

We utilize Pendo to aid with customer onboarding and change management by providing guidance and insights from analytics tools, which allow us to ensure that our users are taking advantage of our advancements. Feedback tools are also useful for gathering consumer feedback and informing important users about planned events. We also use Pendo to guide new platform registrations through the correct setup stages and have observed benefits such as greater user acceptance of new features and product promotion.

What is your favorite aspect of this product?

Pendo provides an all-in-one 'product choices' platform that allows us to gather customer feedback, align on priorities, and guide our users to utilize and engage with those features while tracking your usage. Pendo analyzes user characteristics and assists you in displaying the appropriate message at the appropriate moment. We utilize this program in conjunction with Salesforce, which is a simple interface to set up and operate. Pendo Net Promoter Score (NPS) solution is crucial, allowing us to instantly communicate with our consumers based on their comments.

What do you dislike most about this product?

One area for development would be the ability to target numerous segments with the same pendo at the same time, rather than having to create a completely new unique segment. It would be wonderful if the polls were more flexible. Allowing additional buttons would allow for greater branching of feedback answers, allowing for better targeting of users.

What recommendations would you give to someone considering this product?

Pendo is an excellent all-in-one solution for creating better goods. There are a few alternatives for in-app targeting tools, but Pendo stands out where others fall short. Your assistance is good and timely.