Pendo Logo
Pendo Logo
Pendo.io, Inc.

Pendo

Composite Score
8.1 /10
CX Score
8.3 /10
Category
Pendo
8.1 /10

What is Pendo?

Pendo is an all-in-one platform for breakthrough digital experiences. This integrated suite of product management and digital adoption tools brings analytics, in-app guides, and feedback into one place so you can make informed decisions, take action on your data, and drive business outcomes. Whether you build software, manage schools, or sell screwdrivers, Pendo improves the products your customers rely on.

Company Details


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Awards & Recognition

Pendo won the following awards in the Digital Adoption Platforms category

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Pendo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pendo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
93%
Conflict Resolution:
96%
Strategy & Innovation:
93%
Service Experience:
96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pendo?

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0% Negative
6% Neutral
94% Positive

Pros

  • Helps Innovate
  • Inspires Innovation
  • Caring
  • Respectful

Feature Ratings

Average 87

Analytics and Reporting

92

Dashboard

88

Content Management

87

Lightweight Automation

87

Help Screens

86

Process Flows

85

Contextual Guidance

85

Content Creation

84

Vendor Capability Ratings

Average 85

Ease of Implementation

90

Product Strategy and Rate of Improvement

90

Availability and Quality of Training

88

Quality of Features

88

Business Value Created

87

Ease of Data Integration

86

Breadth of Features

83

Ease of Customization

83

Vendor Support

82

Usability and Intuitiveness

81

Ease of IT Administration

78

Pendo Reviews

MANASA V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Great repository

Likeliness to Recommend

9 /10

What differentiates Pendo from other similar products?

Very User friendly as compared to other tools

What is your favorite aspect of this product?

Customer service is very responsive and always needed.

What do you dislike most about this product?

I felt the customization is quite limited.

What recommendations would you give to someone considering this product?

Provide a lot more customization

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Camila R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Delivers the outcomes and positive impact we NEED.

Likeliness to Recommend

10 /10

What differentiates Pendo from other similar products?

We use Pendo.io to announce new product releases, direct users to our knowledge base for self-help materials, and we plan to delve deeper into the analytical side to learn more about where our users are spending the majority of their time. This will enable more specific information to be displayed, as well as ongoing relationship building through proactive outreach to those users to find out if they require any additional help or if there are any parts of our product or body of knowledge that could be more clearly defined or explained. superior analytics. Targeted information delivery that satisfies user information needs without degrading

What is your favorite aspect of this product?

commitment to the success of the client. Every time I've contacted the Pendo.io team for clarification that goes beyond what is evident in their app and documentation, they have been prompt and helpful while updating the publicly accessible information. Usability-driven - Pendo.io understands that not everyone uses the same platforms, so they provide the widest range of integrations and give users the option to create a custom integration using their feature-rich API. By delivering information based on its overall impact and importance,

What do you dislike most about this product?

The What's New section of the guides needs the most updating as they continue to expand and work to convert users to the new Visual Design Studio. If they can make these guides available as soon as possible in the new Visual Design Studio, it will be simpler to switch and more likely to stick in organizations. A better workflow in the designers would allow me to avoid editing the item's default components even though I don't always want to do so. This applies to both Classic Designer and Visual Design Studio. More explanation of use cases would be helpful; when I started in my current position,

What recommendations would you give to someone considering this product?

Our business uses Pendo.io to monitor how our customers are using our software. The Client Success team uses Pendo.io primarily, but the entire company has access to the data and depends on it for usage information. Depending on the department, we use the Usage data to help us make decisions about our products, increase customer adoption, look at trends for similar clients, and spot potential upsell opportunities. deploys an NPS survey directly from our app, and then Pendo.io tracks the results. We run our own NPS survey within our software, and Pendo receives the results right away. Pendo offers a source to store this data for analysis.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dileep C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Easy, Simplistic and Efficient for CRM

Likeliness to Recommend

8 /10

What differentiates Pendo from other similar products?

It has data pulling and integration criteria that help to extract large files.

What is your favorite aspect of this product?

Data integration module

What do you dislike most about this product?

Client Servicing criteria and reachability should be more precise

What recommendations would you give to someone considering this product?

Yes, I would recommend every MSME to use this one.

Pros

  • Performance Enhancing
  • Trustworthy
  • Effective Service
  • Caring

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