
What is Pendo?
Pendo is an all-in-one platform for breakthrough digital experiences. This integrated suite of product management and digital adoption tools brings analytics, in-app guides, and feedback into one place so you can make informed decisions, take action on your data, and drive business outcomes. Whether you build software, manage schools, or sell screwdrivers, Pendo improves the products your customers rely on.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
100 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 93%
- Conflict Resolution:
- 96%
- Strategy & Innovation:
- 93%
- Service Experience:
- 96%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pendo?
Pros
- Helps Innovate
- Inspires Innovation
- Caring
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Dashboard
Content Management
Lightweight Automation
Help Screens
Process Flows
Contextual Guidance
Content Creation
Vendor Capability Ratings
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Quality of Features
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of Customization
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
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Pendo Reviews

MANASA V.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Great repository
Likeliness to Recommend
What differentiates Pendo from other similar products?
Very User friendly as compared to other tools
What is your favorite aspect of this product?
Customer service is very responsive and always needed.
What do you dislike most about this product?
I felt the customization is quite limited.
What recommendations would you give to someone considering this product?
Provide a lot more customization
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.

Camila R.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2023
Delivers the outcomes and positive impact we NEED.
Likeliness to Recommend
What differentiates Pendo from other similar products?
We use Pendo.io to announce new product releases, direct users to our knowledge base for self-help materials, and we plan to delve deeper into the analytical side to learn more about where our users are spending the majority of their time. This will enable more specific information to be displayed, as well as ongoing relationship building through proactive outreach to those users to find out if they require any additional help or if there are any parts of our product or body of knowledge that could be more clearly defined or explained. superior analytics. Targeted information delivery that satisfies user information needs without degrading
What is your favorite aspect of this product?
commitment to the success of the client. Every time I've contacted the Pendo.io team for clarification that goes beyond what is evident in their app and documentation, they have been prompt and helpful while updating the publicly accessible information. Usability-driven - Pendo.io understands that not everyone uses the same platforms, so they provide the widest range of integrations and give users the option to create a custom integration using their feature-rich API. By delivering information based on its overall impact and importance,
What do you dislike most about this product?
The What's New section of the guides needs the most updating as they continue to expand and work to convert users to the new Visual Design Studio. If they can make these guides available as soon as possible in the new Visual Design Studio, it will be simpler to switch and more likely to stick in organizations. A better workflow in the designers would allow me to avoid editing the item's default components even though I don't always want to do so. This applies to both Classic Designer and Visual Design Studio. More explanation of use cases would be helpful; when I started in my current position,
What recommendations would you give to someone considering this product?
Our business uses Pendo.io to monitor how our customers are using our software. The Client Success team uses Pendo.io primarily, but the entire company has access to the data and depends on it for usage information. Depending on the department, we use the Usage data to help us make decisions about our products, increase customer adoption, look at trends for similar clients, and spot potential upsell opportunities. deploys an NPS survey directly from our app, and then Pendo.io tracks the results. We run our own NPS survey within our software, and Pendo receives the results right away. Pendo offers a source to store this data for analysis.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Dileep C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2023
Easy, Simplistic and Efficient for CRM
Likeliness to Recommend
What differentiates Pendo from other similar products?
It has data pulling and integration criteria that help to extract large files.
What is your favorite aspect of this product?
Data integration module
What do you dislike most about this product?
Client Servicing criteria and reachability should be more precise
What recommendations would you give to someone considering this product?
Yes, I would recommend every MSME to use this one.
Pros
- Performance Enhancing
- Trustworthy
- Effective Service
- Caring
Please tell us why you think this review should be flagged.
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