Pendo

What differentiates Pendo from other similar products?

It assists me in recruiting participants for research studies based on real use of a feature in our products and websites. These research projects help us make product direction choices, and ensuring that the individuals who participate use the product gives us more trust in our results. Monitoring and increasing product adoption to achieve a higher retention rate, including exposing potential cancellation threats, also helps me demonstrate ROI to my clients by displaying user adoption patterns. Furthermore, the reporting tools assist me in identifying sections of my site where people spend the most time.

What is your favorite aspect of this product?

I love being able to design a guide based on a template so that we can do user experience research surveys without having to code. It's simple to create something that looks professional, asks pointed questions, and yields meaningful information. I particularly enjoy that use is tracked in the past, and that the dashboard views or the option to split users/accounts based on various criteria are really strong. The finest insights in Pendo are the capabilities for tracking users to my site, where I can rapidly identify power users and discover use trends, which truly helps me gauge user adoption and highlight areas for training attention.

What do you dislike most about this product?

We have struggled at times with how to effectively leverage Pendo's broad features for our unique use cases, both on a micro and large scale. Pendo, on the other hand, has been working hard to provide case studies from which we may draw inspiration, as well as extra support resources that give more insight on best practices. Once the reports are generated, they are simple to utilize; however, making them can be difficult; this could be due to our specific system, but getting things started takes time.

What recommendations would you give to someone considering this product?

Pendo addresses two major issues: user onboarding/support in the application and data. Both are essential for our CX team to execute new releases, support them, and determine their success. We have data insights, and we collect a lot of information about our customers through behavior monitoring, surveys, and NPS, which we utilize to influence our CX and product roadmaps, as well as assess the performance of our communications.

What differentiates Pendo from other similar products?

We use Pendo.io to announce new product releases, direct users to our knowledge base for self-help materials, and we plan to delve deeper into the analytical side to learn more about where our users are spending the majority of their time. This will enable more specific information to be displayed, as well as ongoing relationship building through proactive outreach to those users to find out if they require any additional help or if there are any parts of our product or body of knowledge that could be more clearly defined or explained. superior analytics. Targeted information delivery that satisfies user information needs without degrading

What is your favorite aspect of this product?

commitment to the success of the client. Every time I've contacted the Pendo.io team for clarification that goes beyond what is evident in their app and documentation, they have been prompt and helpful while updating the publicly accessible information. Usability-driven - Pendo.io understands that not everyone uses the same platforms, so they provide the widest range of integrations and give users the option to create a custom integration using their feature-rich API. By delivering information based on its overall impact and importance,

What do you dislike most about this product?

The What's New section of the guides needs the most updating as they continue to expand and work to convert users to the new Visual Design Studio. If they can make these guides available as soon as possible in the new Visual Design Studio, it will be simpler to switch and more likely to stick in organizations. A better workflow in the designers would allow me to avoid editing the item's default components even though I don't always want to do so. This applies to both Classic Designer and Visual Design Studio. More explanation of use cases would be helpful; when I started in my current position,

What recommendations would you give to someone considering this product?

Our business uses Pendo.io to monitor how our customers are using our software. The Client Success team uses Pendo.io primarily, but the entire company has access to the data and depends on it for usage information. Depending on the department, we use the Usage data to help us make decisions about our products, increase customer adoption, look at trends for similar clients, and spot potential upsell opportunities. deploys an NPS survey directly from our app, and then Pendo.io tracks the results. We run our own NPS survey within our software, and Pendo receives the results right away. Pendo offers a source to store this data for analysis.

What differentiates Pendo from other similar products?

It has data pulling and integration criteria that help to extract large files.

What is your favorite aspect of this product?

Data integration module

What do you dislike most about this product?

Client Servicing criteria and reachability should be more precise

What recommendations would you give to someone considering this product?

Yes, I would recommend every MSME to use this one.