Pegasystems Inc.

Pega Customer Decision Hub

Composite Score

7.9 /10

CX Score

8.1 /10

30 Reviews Write a Review

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What is Pega Customer Decision Hub?

Pega provides a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations.

Company Details

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Pega Customer Decision Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pega Customer Decision Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

99 Plan to Renew

93 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

100

Service Experience

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Emotional Footprint Overview

Product Experience:: 88%
Negotiation and Contract:: 92%
Conflict Resolution:: 97%
Strategy & Innovation:: 98%
Service Experience:: 100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pega Customer Decision Hub?

0% Negative

11% Neutral

89% Positive

Pros

Efficient Service
Effective Service
Caring
Saves Time

Feature Ratings

Average 89

Marketing Management

Lead Management

Customer Service Management

Activity and Workflow Management

Account and Contact Management

Collaboration

Telephony and Call Center Management

Sales Management

Analytics and Reporting

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Average 87

Business Value Created

Quality of Features

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Pega Customer Decision Hub Reviews

Russell B.

Role: Sales Marketing
Industry: Electronics
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Optimal data processing capabilities

Likeliness to Recommend

9 /10

What differentiates Pega Customer Decision Hub from other similar products?

Pega is by far the best platform I've ever used

What is your favorite aspect of this product?

The PEGA platform allows us to build fully customizable UIS, allows us to establish logic for alternative decisions, eliminates a lot of manual work, and has proven relatively easy to integrate with other tools due to its open API

What do you dislike most about this product?

Pega has very limited filtering capabilities on custom dashboards

What recommendations would you give to someone considering this product?

PEGA is well suited to implementing process management for any type of company, and by treating each process as a case type, they can be managed in one system.This eliminates the need to maintain multiple systems in parallel

Pros

Continually Improving Product
Performance Enhancing
Effective Service
Helps Innovate

Michael o.

Role: Sales Marketing
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2020

Easy to track sales velocity

Likeliness to Recommend

10 /10

What differentiates Pega Customer Decision Hub from other similar products?

ITS UNIQUE SINCE IT SERVES ITS PURPOSE BEST BY ENSURING THAT ALL ACTIVITIES IN THE SYSTEM ARE TRACKED.

What is your favorite aspect of this product?

Ability to track all the activities in the system thus making it so easy to use and saves time

What do you dislike most about this product?

nothing since it is one of the best technologies in town and in the industries

What recommendations would you give to someone considering this product?

To chose it since its the best so far as compared to others in the same industry

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Pega Customer Decision Hub

What is Pega Customer Decision Hub?

Company Details

Book a Free Demo Today!

Pega Customer Decision Hub Ratings

92 Likeliness to Recommend

99 Plan to Renew

93 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Pega Customer Decision Hub?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Pega Customer Decision Hub Reviews

Russell B.

Optimal data processing capabilities

Likeliness to Recommend

Pros

Michael o.

Easy to track sales velocity

Likeliness to Recommend

Pros

Feature Ratings

Marketing Management

Lead Management

Customer Service Management

Activity and Workflow Management

Account and Contact Management

Collaboration

Telephony and Call Center Management

Sales Management

Analytics and Reporting

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Ease of Customization