Pegasystems Inc.

Pega Customer Decision Hub

Composite Score

7.9 /10

CX Score

8.1 /10

30 Reviews Write a Review

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What is Pega Customer Decision Hub?

Pega provides a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations.

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Pega Customer Decision Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pega Customer Decision Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

99 Plan to Renew

93 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

100

Service Experience

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Emotional Footprint Overview

Product Experience:: 88%
Negotiation and Contract:: 92%
Conflict Resolution:: 97%
Strategy & Innovation:: 98%
Service Experience:: 100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pega Customer Decision Hub?

0% Negative

11% Neutral

89% Positive

Pros

Efficient Service
Effective Service
Caring
Saves Time

Feature Ratings

Average 89

Marketing Management

Lead Management

Customer Service Management

Activity and Workflow Management

Account and Contact Management

Collaboration

Telephony and Call Center Management

Sales Management

Analytics and Reporting

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Average 87

Business Value Created

Quality of Features

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Pega Customer Decision Hub Reviews

Masoud T.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Great marketing product

Likeliness to Recommend

8 /10

What differentiates Pega Customer Decision Hub from other similar products?

Can be integrated with other Pega products, a one stop shop

What is your favorite aspect of this product?

AI learning engine to adaptive offer relevant next best actions / offers to customer

What do you dislike most about this product?

The user interface of the designer studio is a bit slow, perhaps it is because this is a browser based.

What recommendations would you give to someone considering this product?

In addition to a browser based designer studio, a rich and faster installable tool for all Pega products will be beneficial.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Max-Craig J.

Role: Operations
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Pega Hub optimizes customer life lifespan worth.

Likeliness to Recommend

8 /10

What differentiates Pega Customer Decision Hub from other similar products?

The software offers several potentialities for building an application in a short time and simply integrating it into existing systems in your organization. Pega supports the common protocols for creating these links. Applications are inbuilt a reusable and versatile means while not hard-coding something into the system. This enabled changes to be carried out by authorized users or managers.

What is your favorite aspect of this product?

Pega systems are the leading supplier of enterprise-class business method management software and solutions. Pega bpm puts business users up to the mark of business process management, with options like extremely intuitive process style tools and automatic generation of application code. The result is less reliance on technologists and bigger method agility.

What do you dislike most about this product?

A major deficiency for Pega is its integration capability, unlike IBM bpm is integration-centric. IBM comes with an associate array of merchandise that suits desires of varying degrees. In contrast to IBM bpm which is integration-centric. IBM comes with an array of product that suits the desires of variable degree. This selection should be reconsidered.

What recommendations would you give to someone considering this product?

Best fitted to situations where it helps manage client engagement across multiple interaction channels. Integrated expertise helps drive intelligent campaigns and meaningful conversations throughout the customer journey. With built-in Analytics support, it gives visibility into your key customer metrics and you’ll check and better those metrics across the customer journey. Less applicable in bots or RPA scenarios.

Pros

Helps Innovate
Inspires Innovation
Saves Time
Respectful

Cons

Vendor's Interest First

Abhinav B.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Such a unique and innovative Product

Likeliness to Recommend

9 /10

What differentiates Pega Customer Decision Hub from other similar products?

Others don't provide that much features and ease to implement.

What is your favorite aspect of this product?

That its easy to implement and integrate with other systems.

What do you dislike most about this product?

Sometimes it buffers and create issues.

What recommendations would you give to someone considering this product?

One can consider this product.

Pros

Helps Innovate
Reliable
Performance Enhancing
Inspires Innovation

Pega Customer Decision Hub

What is Pega Customer Decision Hub?

Company Details

Book a Free Demo Today!

Pega Customer Decision Hub Ratings

92 Likeliness to Recommend

99 Plan to Renew

93 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Pega Customer Decision Hub?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Pega Customer Decision Hub Reviews

Masoud T.

Great marketing product

Likeliness to Recommend

Pros

Max-Craig J.

Pega Hub optimizes customer life lifespan worth.

Likeliness to Recommend

Pros

Cons

Abhinav B.

Such a unique and innovative Product

Likeliness to Recommend

Pros

Feature Ratings

Marketing Management

Lead Management

Customer Service Management

Activity and Workflow Management

Account and Contact Management

Collaboration

Telephony and Call Center Management

Sales Management

Analytics and Reporting

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Ease of Customization