PCS Software Inc

PCS Prime Express

Composite Score

7.1 /10

CX Score

7.4 /10

16 Reviews Write a Review

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What is PCS Prime Express?

PCS Express is an AI-driven transportation management platform fielding disruptive innovation for shippers, carriers and brokers. Cloud-based, PCS Express automates the entire transportation logistics operation via a single, comprehensive solution. Accessible via the web or mobile app, PCS delivers powerful functionality to manage rate and route optimization, mode selection, dispatch/tendering, carrier and fleet management, safety & compliance, settlement/accounting and more.

Company Details

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PCS Prime Express Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on PCS Prime Express.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 91%
Negotiation and Contract:: 86%
Conflict Resolution:: 87%
Strategy & Innovation:: 89%
Service Experience:: 87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love PCS Prime Express?

6% Negative

19% Neutral

75% Positive

Pros

Respectful
Security Protects
Trustworthy
Inspires Innovation

Feature Ratings

Average 77

Driver Management

Cargo Management

Scheduling

Customer Relationship Management

Fleet Management

Telematics

Analytics and Reporting

Fuel Management

Order Management

Route Planning

Route and Load Optimization

Vendor Capability Ratings

Average 81

Vendor Support

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Ease of Data Integration

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

PCS Prime Express Reviews

scott b.

Role: Operations
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Great features easy to use

Likeliness to Recommend

7 /10

What differentiates PCS Prime Express from other similar products?

Lower cost and good product

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

minor glitches

What recommendations would you give to someone considering this product?

Great product for the price. One of the best I have use in my 20 years in the industry

Pros

Transparent
Continually Improving Product
Reliable
Enables Productivity

Role: Operations
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Dec 2021

Solid transportation software with alot of feature

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

Mona M.

Role: Operations
Industry: Transportation
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2021

Easy to use!! Fantastic Product!!

Likeliness to Recommend

10 /10

What differentiates PCS Prime Express from other similar products?

Easy to Use, great features and integrations.

What is your favorite aspect of this product?

Seamless and ease of use. One product to run the whole operation.

What do you dislike most about this product?

Little bit slow while uploading images

What recommendations would you give to someone considering this product?

Definitely get it!! Customer Service is amazing. They’ll help you with every process implementation, integration, and then of course using it Live!!! They’re quick to respond questions via text. No long holds on call or waiting for over 24 hours to get help. PCS is very easy to use.. anyone can use it even if they’re not tech savvy.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

PCS Prime Express

What is PCS Prime Express?

Company Details

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PCS Prime Express Ratings

88 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love PCS Prime Express?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Driver Management Includes driver profile and qualifications, driver history, driver assignments, and driver monitoring.

Cargo Management Organize transaction data for delivery of goods and services. Includes tariff freight management, AWB database and management, quotes and warehouse processing.

Scheduling Includes unloading, delivery, goods issue, and loading date. Integrates shipping, transportation, and receiving calendars and determines scheduling direction.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Fleet Management Includes vehicle financing, maintenance and tracking, drive and speed management, fuel management, and inventory.

Telematics Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Fuel Management Includes fuel mileage reporting, fuel usage, and fuel performance.

Order Management Order detail, quotes, contract, weights & measures, receivables, and commercial paperwork

Route Planning Includes assigned territories, daily and multi-day route planning, toll costs, and route modeling.

Route and Load Optimization Route planning and optimization of loads to the specific vehicle requirements and route options.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

PCS Prime Express Reviews

scott b.

Great features easy to use

Likeliness to Recommend

Pros

Solid transportation software with alot of feature

Likeliness to Recommend

Pros

Mona M.

Easy to use!! Fantastic Product!!

Likeliness to Recommend

Pros

Feature Ratings

Driver Management

Cargo Management

Scheduling

Customer Relationship Management

Fleet Management

Telematics

Analytics and Reporting

Fuel Management

Order Management

Route Planning

Route and Load Optimization

Vendor Capability Ratings

Vendor Support

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Ease of Data Integration

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization