PayPal

Paypal Braintree

Composite Score

7.4 /10

CX Score

7.7 /10

25 Reviews Write a Review

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What is Paypal Braintree?

PayPal Braintree. The end-to-end payment platform built for growth. Deliver seamless checkout experiences with PayPal Braintree's proven and connected solutions.

Company Details

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Awards & Recognition

Paypal Braintree won the following awards in the Payment Processing category

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0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2022

Paypal Braintree Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paypal Braintree.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 80%
Negotiation and Contract:: 82%
Conflict Resolution:: 80%
Strategy & Innovation:: 81%
Service Experience:: 83%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paypal Braintree?

3% Negative

5% Neutral

92% Positive

Pros

Efficient Service
Effective Service
Security Protects
Trustworthy

Feature Ratings

Average 75

POS Verification

Security

Recurring Payments

Mobile Payments

Multi Currency

E-Commerce Integration

Customer Support

Credit Card Processing

Integration With Accounting System

Digital Wallet Integration

POS Integration

Vendor Capability Ratings

Average 75

Ease of Implementation

Vendor Support

Business Value Created

Quality of Features

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Paypal Braintree Reviews

Imaobong J.

Role: Sales Marketing
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Easy to use, but pricey

Likeliness to Recommend

5 /10

What differentiates Paypal Braintree from other similar products?

It is flexible

What is your favorite aspect of this product?

Its user interface

What do you dislike most about this product?

It is not cost efficient

What recommendations would you give to someone considering this product?

It is flexible but expensive. If you have money for it, go for it

Pros

Trustworthy
Efficient Service
Friendly Negotiation
Security Protects

Cons

Inhibits Innovation
Slower Product Innovation
Less Performance Enhancing

Kat M.

Role: Industry Specific Role
Industry: Education
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted May 2023

Not as professional as we hoped, but works well!

Likeliness to Recommend

10 /10

What differentiates Paypal Braintree from other similar products?

Easy user functionality

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

could use a better customer service portal for when you need help

What recommendations would you give to someone considering this product?

It's simple and does not have too many bells and whistles but works

Pros

Efficient Service
Effective Service
Inspires Innovation
Caring

alison g.

Role: Finance
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

Easy to install and use

Likeliness to Recommend

10 /10

What differentiates Paypal Braintree from other similar products?

It is easier to use than other products I have tried in the past

What is your favorite aspect of this product?

The ease of the product is my favourite aspect

What do you dislike most about this product?

Nothing to dislike about this product

What recommendations would you give to someone considering this product?

Install it, try it and you will see just how good this product is to use.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Paypal Braintree

What is Paypal Braintree?

Company Details

Need Assistance?

Awards & Recognition

Paypal Braintree Ratings

86 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Paypal Braintree?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

POS Verification Support cardholder verification methods for POS transactions

Security Built-in security to protect payment information to prevent fraud and hacking

Recurring Payments The ability to schedule payments at a cadence

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Multi Currency Allows users to process payments in multiple currencies

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Integration With Accounting System Provide integration with accounting software and ERP systems

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Paypal Braintree Reviews

Imaobong J.

Easy to use, but pricey

Likeliness to Recommend

Pros

Cons

Kat M.

Not as professional as we hoped, but works well!

Likeliness to Recommend

Pros

alison g.

Easy to install and use

Likeliness to Recommend

Pros

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Feature Ratings

POS Verification

Security

Recurring Payments

Mobile Payments

Multi Currency

E-Commerce Integration

Customer Support

Credit Card Processing

Integration With Accounting System

Digital Wallet Integration

POS Integration

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Business Value Created

Quality of Features

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness