Paylocity Customer Reviews 2024

Paylocity

Composite Score

7.5 /10

CX Score

7.4 /10

58 Reviews Write a Review

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What is Paylocity?

Paylocity is all-in-one software platform that gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. Paylocity's modern HR and payroll solution streamlines work, enhancing business outcomes. Their unified software suite makes it easier to focus on building your workforce.

Company Details

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Awards & Recognition

Paylocity won the following awards in the Payroll category

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2 Top Rated Capabilities

6 Top Rated Features

2024

0 Top Rated Capabilities

4 Top Rated Features

2023

Paylocity Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paylocity.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

87 Plan to Renew

3
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paylocity?

2% Negative

16% Neutral

82% Positive

Pros

Respectful
Friendly Negotiation
Continually Improving Product
Reliable

Feature Ratings

Average 83

Direct Deposit

Tax Form Preparation

Self Service Portal

Compensation Management

Time and Attendance

HR Systems Interface

Taxation Deduction

Benefits Calculation

Accounting Systems Interface

Vacation and Leave Tracking

Retirement Plan Tracking

Vendor Capability Ratings

Average 75

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Breadth of Features

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Vendor Support

Ease of Customization

Also Featured in...

Workforce Management - Midmarket

Score 7.9

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Human Capital Management - Midmarket

Score 7.5

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Benefits Administration

Score 7.2

View Paylocity in this category (opens in a new tab)

Talent Management

Score 7.0

View Paylocity in this category (opens in a new tab)

Paylocity Reviews

Rita P.

Role: Consultant
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Great, affordable option for payroll, benefits.

Likeliness to Recommend

9 /10

What differentiates Paylocity from other similar products?

Training modules and live training have been a valuable tool for learning Paylocity. I have several clients who implemented Paylocity, coming from other platforms. Paylocity was able to provide a smooth transition from one platform to another with minimal challenges. Clients are able to choose the training that works best for their employee population. While the end result is that everyone is paid correctly, getting to the end result is equally important.

What is your favorite aspect of this product?

My favorite aspect of the product is the training available. You can choose instructor led training or training modules. That has been so valuable in implementing Paylocity.

What do you dislike most about this product?

Reporting can be a challenge. I have submitted several requests for custom reports due to not being able to get the data I need in a format I need. The other frustrating thing is not being able to reach a specific department without going through one account manager. It would be more productive, in my opinion, to be able to reach billing or general ledger, or any other department directly.

What recommendations would you give to someone considering this product?

Be very specific with your business needs. Paylocity is capable of providing what you need as long as you communicate well. The implementation process may seem tedious, but it is necessary to get the result you desire.

Pros

Reliable
Enables Productivity
Efficient Service
Respectful

Cons

Under Delivered

Andrea S.

Role: Human Resources
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Features work but customer service lacks.

Likeliness to Recommend

7 /10

What differentiates Paylocity from other similar products?

Affordability Intuitive

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Customer support. Everything has to be funneled through someone to get to where it needs to go. You can't reach out directly. After implementation you are not a priority.

What recommendations would you give to someone considering this product?

Consider how much assistance you usually need before purchasing.

Pros

Generous Negotitation
Respectful
Helps Innovate
Continually Improving Product

Cons

Commodity Features
Less Effective Service
Less Inspiring

Christopher H.

Role: Human Resources
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to complete the survey.

Likeliness to Recommend

8 /10

What differentiates Paylocity from other similar products?

The ease of use, functionality and multiple methods to enter, view and transact data

What is your favorite aspect of this product?

The compensation module

What do you dislike most about this product?

The benefits program didn’t work well with the rest of paylocity

What recommendations would you give to someone considering this product?

Conduct an in depth analysis of the modules to see what is needed, before just buying everything,

Pros

Fair
Security Protects
Helps Innovate
Enables Productivity

Cons

Commodity Features

Paylocity

What is Paylocity?

Company Details

Book a Free Demo Today!

Awards & Recognition

Paylocity Ratings

82 Likeliness to Recommend

87 Plan to Renew

3 Since last award

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love Paylocity?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

HR Systems Interface Ability to interface with the organization’s HR system.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Benefits Calculation Ability to calculate benefits

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Workforce Management - Midmarket

Human Capital Management - Midmarket

Benefits Administration

Talent Management

Paylocity Reviews

Rita P.

Great, affordable option for payroll, benefits.

Likeliness to Recommend

Pros

Cons

Andrea S.

Features work but customer service lacks.

Likeliness to Recommend

Pros

Cons

Christopher H.

Easy to complete the survey.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Direct Deposit

Tax Form Preparation

Self Service Portal

Compensation Management

Time and Attendance

HR Systems Interface

Taxation Deduction

Benefits Calculation

Accounting Systems Interface

Vacation and Leave Tracking

Retirement Plan Tracking

Vendor Capability Ratings

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Breadth of Features

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Vendor Support

Ease of Customization