Paylocity Customer Reviews 2025 | SoftwareReviews

Paylocity

Composite Score

7.6 /10

CX Score

7.9 /10

34 Reviews Write a Review

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What is Paylocity?

Paylocity is all-in-one software platform that gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. Paylocity's modern HR and payroll solution streamlines work, enhancing business outcomes. Their unified software suite makes it easier to focus on building your workforce.

Company Details

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Awards & Recognition

Paylocity won the following awards in the Workforce Management - Midmarket category

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7 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

4 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Paylocity Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paylocity.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 84%
Conflict Resolution:: 97%
Strategy & Innovation:: 92%
Service Experience:: 98%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paylocity?

3% Negative

3% Neutral

94% Positive

Pros

Trustworthy
Fair
Reliable
Enables Productivity

Feature Ratings

Average 84

Shift Management

Time Capture

Staffing

Time Capture Physical

Absence Management

Workforce Dashboards and Reporting

Attendance Management and Policies

Workforce Scheduling

Labor Costing and Splitting

Rate Policies

Workforce Planning and Forecasting

Vendor Capability Ratings

Average 81

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Quality of Features

Vendor Support

Ease of Data Integration

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Also Featured in...

Payroll

Score 7.5

View Paylocity in this category (opens in a new tab)

Human Capital Management - Midmarket

Score 7.2

View Paylocity in this category (opens in a new tab)

Talent Management

Score 6.9

View Paylocity in this category (opens in a new tab)

Paylocity Reviews

Jeffrey G.

Role: Finance
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

customer service rocks

Likeliness to Recommend

9 /10

What differentiates Paylocity from other similar products?

no matter who I talk to in customer service can help me. Never steered me wrong

What is your favorite aspect of this product?

everything, Favorite aspect was it is not my prior payroll.

What do you dislike most about this product?

push over time and labor over to payroll some times causes a disconnect and employees are not certain the numbers are correct.

What recommendations would you give to someone considering this product?

pull the plug and get it.

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Roger B.

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy to use, and a real time saver. Unparallelled.

Likeliness to Recommend

10 /10

What differentiates Paylocity from other similar products?

Ease of use and customer support. Integration of additional functions has been relatively seamless as well

What is your favorite aspect of this product?

The amount of time it saves, especially in the reporting and HR functions of my job.

What do you dislike most about this product?

Not much to dislike

What recommendations would you give to someone considering this product?

Invest time in the training modules and live training sessions. They are well worth it.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Laura D.

Role: Human Resources
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

So Intuitive!

Likeliness to Recommend

10 /10

What differentiates Paylocity from other similar products?

It is so intuitive and easy to learn.

What is your favorite aspect of this product?

Recruiting - texting candidates The ability to create forms, surveys, etc. with ease.

What do you dislike most about this product?

I am not a fan of the Leave tracking :) I'd like to be able to designate time on the timesheet as FMLA and tracked rather than having to input the time in the leave module.

What recommendations would you give to someone considering this product?

Get all of the modules :) We have a bare bones system and it is very difficult to get buy in to get more.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Paylocity

What is Paylocity?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Paylocity Ratings

88 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Paylocity?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Time Capture The use of device-agnostic methods to clock-in/out of a shift or role.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Payroll

Human Capital Management - Midmarket

Talent Management

Paylocity Reviews

Jeffrey G.

customer service rocks

Likeliness to Recommend

Pros

Roger B.

Easy to use, and a real time saver. Unparallelled.

Likeliness to Recommend

Pros

Laura D.

So Intuitive!

Likeliness to Recommend

Pros

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Feature Ratings

Shift Management

Time Capture

Staffing

Time Capture Physical

Absence Management

Workforce Dashboards and Reporting

Attendance Management and Policies

Workforce Scheduling

Labor Costing and Splitting

Rate Policies

Workforce Planning and Forecasting

Vendor Capability Ratings

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Quality of Features

Vendor Support

Ease of Data Integration

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement