Paylocity Customer Reviews 2024

Paylocity

Composite Score

7.9 /10

CX Score

8.2 /10

33 Reviews Write a Review

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What is Paylocity?

Paylocity is all-in-one software platform that gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. Paylocity's modern HR and payroll solution streamlines work, enhancing business outcomes. Their unified software suite makes it easier to focus on building your workforce.

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Awards & Recognition

Paylocity won the following awards in the Workforce Management - Midmarket category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

4 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Paylocity Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paylocity.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paylocity?

3% Negative

4% Neutral

93% Positive

Pros

Trustworthy
Fair
Reliable
Enables Productivity

Feature Ratings

Average 85

Shift Management

100

Time Capture Virtual

100

Staffing

Attendance Management and Policies

Workforce Dashboards and Reporting

Time Capture Physical

Labor Costing and Splitting

Absence Management

Rate Policies

Workforce Scheduling

Workforce Planning and Forecasting

Vendor Capability Ratings

Average 82

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Quality of Features

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Payroll

Score 7.5

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Human Capital Management - Midmarket

Score 7.5

View Paylocity in this category (opens in a new tab)

Benefits Administration

Score 7.2

View Paylocity in this category (opens in a new tab)

Talent Management

Score 7.0

View Paylocity in this category (opens in a new tab)

Paylocity Reviews

Navlok G.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Good Product, Very Helpful in answering queries.

Likeliness to Recommend

8 /10

What differentiates Paylocity from other similar products?

Its easy to use and can access everything from any where.

What is your favorite aspect of this product?

Payroll and Human Resource

What do you dislike most about this product?

very good product, don't think that i dislike anything about this product.

What recommendations would you give to someone considering this product?

Please consider it. Really amazing product.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Alison M.

Role: Human Resources
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Love Paylocity's Onboarding feature the most!

Likeliness to Recommend

10 /10

What differentiates Paylocity from other similar products?

Their onboarding feature is one of the best I have used. It is easy to create and add items for new hires that need to be completed. Other users can view the status of the employee in onboarding unlike other systems. They also had e-signature available before other vendors as well.

What is your favorite aspect of this product?

The onboarding feature is one of the best I have used.

What do you dislike most about this product?

The reporting could be more intuitive and easier to use.

What recommendations would you give to someone considering this product?

Great for managing employee data, payroll, and onboarding. If you are looking for the best in class reporting this is not the product for your agency.

Pros

Efficient Service
Caring
Respectful
Security Protects

Cons

Vendor's Interest First

Jeffrey G.

Role: Finance
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

customer service rocks

Likeliness to Recommend

9 /10

What differentiates Paylocity from other similar products?

no matter who I talk to in customer service can help me. Never steered me wrong

What is your favorite aspect of this product?

everything, Favorite aspect was it is not my prior payroll.

What do you dislike most about this product?

push over time and labor over to payroll some times causes a disconnect and employees are not certain the numbers are correct.

What recommendations would you give to someone considering this product?

pull the plug and get it.

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Paylocity

What is Paylocity?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Paylocity Ratings

88 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Paylocity?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Time Capture Virtual The use of device-agnostic methods to clock-in/out of a shift or role.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Payroll

Human Capital Management - Midmarket

Benefits Administration

Talent Management

Paylocity Reviews

Navlok G.

Good Product, Very Helpful in answering queries.

Likeliness to Recommend

Pros

Alison M.

Love Paylocity's Onboarding feature the most!

Likeliness to Recommend

Pros

Cons

Jeffrey G.

customer service rocks

Likeliness to Recommend

Pros

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UKG Ready

1
Since last award

Feature Ratings

Shift Management

Time Capture Virtual

Staffing

Attendance Management and Policies

Workforce Dashboards and Reporting

Time Capture Physical

Labor Costing and Splitting

Absence Management

Rate Policies

Workforce Scheduling

Workforce Planning and Forecasting

Vendor Capability Ratings

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Quality of Features

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization