Premier Continuum Inc

ParaSolution

Composite Score

8.8 /10

CX Score

9.1 /10

52 Reviews Write a Review

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What is ParaSolution?

Developed by Premier Continuum, ParaSolution is a world-class award-winning web-based business continuity software. It is supported by experienced and certified consultants and trainers, thereby ensuring the continued maturity of your resilience program. Recognized as Provider of the year at the BCI Americas Awards 2021, ParaSolution addresses the entire BCM lifecycle. Its standardized approach follows best practices such as ISO 22301 and BCI Good Practices, while its impressive configurability can fit your culture and organizational structure.

Company Details

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Awards & Recognition

ParaSolution won the following awards in the Business Continuity Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

4 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

16 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

11 Top Rated Capabilities

15 Top Rated Features

2021

2021 Emotional Footprint Champion

2021

ParaSolution Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ParaSolution.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

95 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ParaSolution?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Unique Features

Feature Ratings

Average 87

Business Impact Analysis (BIA)

Plan Management

Data Encryption

Vendor Security Compliance

Role-Based Access

Import from other BCM Tools

Import from IT Management Tools

Compliance Reporting

GRC Integration

Mobile App Capability

Risk Assessment Management

Vendor Capability Ratings

Average 88

Vendor Support

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Customization

Ease of Data Integration

ParaSolution Reviews

Mark A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Best for business management.

Likeliness to Recommend

10 /10

What differentiates ParaSolution from other similar products?

When it comes to all facets of business continuity plan and all related disciplines, ParaSolution offers unparalleled flexibility and customization. Customer service is flexible and problem-solving focused, and it is always ready to meet any business demands. I adore how easy the solution is to use for individuals who don't spend a lot of time with it.

What is your favorite aspect of this product?

The range of modifications that can be put into place to enhance the experience of users based on their unique demands. The commitment of the service and design teams to continually push the envelope in order to accommodate business needs. The supplier's hands-on approach and constant sharing of their finest techniques and lessons learned with us helped us in every way.

What do you dislike most about this product?

High-complexity adjustments may become difficult over time if they are not well described and properly supported. It can have some issues with the new release, but we always provide support for it in IT.

What recommendations would you give to someone considering this product?

Although having an internal application is quite simple, getting a routine release from those experts and simply updating our staff is much simpler. The program is simple to use and has a reduced learning curve from the user's perspective due to the flexibility to change the design of data collecting and template reports.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kim V.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

fantastic client service and support.

Likeliness to Recommend

10 /10

What differentiates ParaSolution from other similar products?

customized features and client support/service

What is your favorite aspect of this product?

templates easy to use/fill out. page d'accueil simple

What do you dislike most about this product?

list builders can get complicated

What recommendations would you give to someone considering this product?

book a meeting with Isabelle Primeau and she will propose you something according to you needs

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Role: Information Technology
Industry: Communications
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Nov 2022

Good product, good support for DR professionals

Likeliness to Recommend

8 /10

Pros

Performance Enhancing
Unique Features
Efficient Service
Effective Service

ParaSolution

What is ParaSolution?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

ParaSolution Ratings

95 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love ParaSolution?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Business Impact Analysis (BIA) Determine the impact of downtime and data loss, business process and application criticality ranking, and RTOs/RPOs.

Plan Management Ability to assign tasks, schedule tasks i.e. due dates, report plan development status i.e. incomplete tasks, and automate sending task reminders.

Data Encryption Encrypt data in flight, while it's being uploaded/entered, and at rest, after it is uploaded/entered.

Vendor Security Compliance The hosted solution is in compliance with cloud security standards such as FedRAMP or SSAE 16 SOC 2, and security certifications such as ISO 27001 and 27000.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Import from other BCM Tools Import existing BCM documentation from other BCM tools not just as attachments, but import it as data into the new tool.

Import from IT Management Tools Import application/system information from IT Management Tools such as ITSM, Systems Management, or Network Monitoring tools.

Compliance Reporting Generate reports that align with the requirements of specific regulations or industry standards.

GRC Integration Seamlessly share data between the BCM tool and a Governace, Risk, and Compliance (GRC) product.

Mobile App Capability Review, update, and execute plans via a mobile app.

Risk Assessment Management Facilitate executing and documenting a risk assessment.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

ParaSolution Reviews

Mark A.

Best for business management.

Likeliness to Recommend

Pros

Kim V.

fantastic client service and support.

Likeliness to Recommend

Pros

Good product, good support for DR professionals

Likeliness to Recommend

Pros

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Feature Ratings

Business Impact Analysis (BIA)

Plan Management

Data Encryption

Vendor Security Compliance

Role-Based Access

Import from other BCM Tools

Import from IT Management Tools

Compliance Reporting

GRC Integration

Mobile App Capability

Risk Assessment Management

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Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

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