Premier Continuum Inc

ParaSolution

Composite Score

8.8 /10

CX Score

9.0 /10

54 Reviews Write a Review

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What is ParaSolution?

Developed by Premier Continuum, ParaSolution is a world-class award-winning web-based business continuity software. It is supported by experienced and certified consultants and trainers, thereby ensuring the continued maturity of your resilience program. Recognized as Provider of the year at the BCI Americas Awards 2021, ParaSolution addresses the entire BCM lifecycle. Its standardized approach follows best practices such as ISO 22301 and BCI Good Practices, while its impressive configurability can fit your culture and organizational structure.

Company Details

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Awards & Recognition

ParaSolution won the following awards in the Business Continuity Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

4 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

16 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

11 Top Rated Capabilities

15 Top Rated Features

2021

2021 Emotional Footprint Champion

2021

ParaSolution Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ParaSolution.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

1
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ParaSolution?

0% Negative

3% Neutral

97% Positive

Pros

Continually Improving Product
Reliable
Efficient Service
Caring

Feature Ratings

Average 87

Business Impact Analysis (BIA)

Plan Management

Data Encryption

Import from other BCM Tools

Vendor Security Compliance

Role-Based Access

Import from IT Management Tools

GRC Integration

Compliance Reporting

Contact List

Mobile App Capability

Vendor Capability Ratings

Average 87

Vendor Support

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration

ParaSolution Reviews

Suzanne P.

Role: Consultant
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Ease of user acceptance with minimal onboarding

Likeliness to Recommend

10 /10

What differentiates ParaSolution from other similar products?

Highly intuitive, integrated forms and Mass Notification feature

What is your favorite aspect of this product?

Highly customizable forms with changes being applied immediately supports ease of Program Administration.

What do you dislike most about this product?

Visual presentation of data could be improved.

What recommendations would you give to someone considering this product?

Ensure the product meets your organizational requirements.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Pierre R.

Role: Public Sector
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2021

Always online, super service!

Likeliness to Recommend

10 /10

What differentiates ParaSolution from other similar products?

Le produit est utilisable de façon plus intuitive que les autres produits ce qui évite la consultation de manuels d'utilisation

What is your favorite aspect of this product?

La gestion des contacts ainsi que des accès

What do you dislike most about this product?

Bien qu'excellent, P/E améliorer un peu l'aspect visuel de la messagerie

What recommendations would you give to someone considering this product?

Le produit est excellent et bénéficie du soutien d'une équipe chevronnée pour le service après vente ainsi que pour former la clientèle en ce qui concerne le domaine de la continuité des opérations

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Patrice R.

Role: Industry Specific Role
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Knowledgeable, innovative & Customer focused

Likeliness to Recommend

10 /10

What differentiates ParaSolution from other similar products?

ParaSolution is an elegant solution for implementation, especially if you started with the office suite for storing your BCPs/BIAs. Every staff of their support team have passed their CBCI exams to help better understand the needs of their customers. They are very agile in providing the best solution to service their customer's needs. My experience with their IT staff for spontaneous needs has been stellar and discussing projects has been delightful.

What is your favorite aspect of this product?

Providing and willing to adapt a stellar product to match your needs.

What do you dislike most about this product?

Over 2 years of collaborating with ParaSolution, I have not encountered elements that would lead me to dislike their solution. They meet standards in certain categories and exceed my expectation with how they interact with clients and how simple/powerful their solution is.

What recommendations would you give to someone considering this product?

I would ask Marie-Hèlene Primeau to discuss the possibility to talk to their staff (IT and Consulting) for examples of how they helped their customers during the COVID era.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ParaSolution

What is ParaSolution?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

ParaSolution Ratings

94 Likeliness to Recommend

1 Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love ParaSolution?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Business Impact Analysis (BIA) Determine the impact of downtime and data loss, business process and application criticality ranking, and RTOs/RPOs.

Plan Management Ability to assign tasks, schedule tasks i.e. due dates, report plan development status i.e. incomplete tasks, and automate sending task reminders.

Data Encryption Encrypt data in flight, while it's being uploaded/entered, and at rest, after it is uploaded/entered.

Import from other BCM Tools Import existing BCM documentation from other BCM tools not just as attachments, but import it as data into the new tool.

Vendor Security Compliance The hosted solution is in compliance with cloud security standards such as FedRAMP or SSAE 16 SOC 2, and security certifications such as ISO 27001 and 27000.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Import from IT Management Tools Import application/system information from IT Management Tools such as ITSM, Systems Management, or Network Monitoring tools.

GRC Integration Seamlessly share data between the BCM tool and a Governace, Risk, and Compliance (GRC) product.

Compliance Reporting Generate reports that align with the requirements of specific regulations or industry standards.

Contact List Facilitate collecting and maintaining contact lists e.g. via integration with HR systems or Active Directory.

Mobile App Capability Review, update, and execute plans via a mobile app.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

ParaSolution Reviews

Suzanne P.

Ease of user acceptance with minimal onboarding

Likeliness to Recommend

Pros

Pierre R.

Always online, super service!

Likeliness to Recommend

Pros

Patrice R.

Knowledgeable, innovative & Customer focused

Likeliness to Recommend

Pros

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