PandaDoc Inc

PandaDoc eSignature

Composite Score

8.3 /10

CX Score

8.3 /10

42 Reviews Write a Review

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What is PandaDoc eSignature?

Take the work out of paperwork with better electronic signatures. Seamlessly send and collect legally-binding eSignatures on any device with PandaDoc.

Company Details

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Awards & Recognition

PandaDoc eSignature won the following awards in the Electronic Signature category

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3 Top Rated Capabilities

3 Top Rated Features

2024

3 Top Rated Capabilities

4 Top Rated Features

2023

4 Top Rated Capabilities

1 Top Rated Features

2022

PandaDoc eSignature Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on PandaDoc eSignature.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

4
Since last award

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 81%
Conflict Resolution:: 91%
Strategy & Innovation:: 84%
Service Experience:: 90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love PandaDoc eSignature?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Fair

Feature Ratings

Average 91

Cloud/On-Prem/Hybrid Deployment

E-Signatures

Digital Signature

User-Friendly

Security

Mobile

Audit Trail

Customizable Branding

Notifications

Workflow

Regulatory Compliance

Vendor Capability Ratings

Average 89

Ease of Customization

Business Value Created

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

PandaDoc eSignature Reviews

Melissa M.

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Solid, e-signature platform.

Likeliness to Recommend

10 /10

What differentiates PandaDoc eSignature from other similar products?

Pandadoc's multi-layered document protection provisions. Pandadoc issues a certificate of authenticity after a document has been successfully signed, making it difficult for unauthorized parties to mimick or create counterfeit versions of the same document. Recipients of our contractual documents are also verified via passcodes and SMS to authenticate that they are the rightful recipients of the documents. Very importantly too, Pandadoc is UETA and SOC 2 Type II compliant.

What is your favorite aspect of this product?

Pandadoc is intuitive and straightforward to use. It is so easy to use that we do not have a formal training programme teaching new team-members on how to use it. I make bold to say that everyone who can effectively surf the internet, will encounter no difficulty learning to use Pandadoc for electronic signature collection purposes.

What do you dislike most about this product?

Limited granular permissions and there is no way to edit already-sent documents for errors, without needing to resend the document all over again.

What recommendations would you give to someone considering this product?

Efficiency and ease of use are reasons to adopt Pandadoc for teams and departments.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Nathalie K.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Effective management of our esignature needs.

Likeliness to Recommend

10 /10

What differentiates PandaDoc eSignature from other similar products?

Workflow automation is among the strongest side to Pandadoc, in my experience. By making use of pre-made automations available on Pandadoc, my team has been able to successfully synchronize information with our CRM (customer relationship management ) system. Workflow process automation between Pandadoc and our CRM system has enabled us to automate reminder emails and document approval / signed notifications , among other processes. Surely, this has saved us important work time and eliminated aspects of everyday repetitive tasks, as far as document signing and contractual document generation is concerned.

What is your favorite aspect of this product?

Pandadoc provides a reliable and effective document audit trail workflow. As a result of this, it is super easy to know when shared contractual documents are opened, just viewed or signed. I can even go a step further to track the behavior of document recipients , including the number of times they viewed documents, specific links on the document that was clicked, and the last time they viewed the document shared with them.

What do you dislike most about this product?

The template library on Pandadoc is not as as vast as I would like them to be, in terms of the number of usecases they cover. Asides this , I think my experience with Pandadoc has been smooth and effective.

What recommendations would you give to someone considering this product?

Pandadoc is effective and simple to use. Thus , I have no qualms recommending Pandadoc to fellow professionals.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Mathew W.

Role: Sales Marketing
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Inspires Innovation

PandaDoc eSignature

What is PandaDoc eSignature?

Company Details

Need Assistance?

Awards & Recognition

PandaDoc eSignature Ratings

87 Likeliness to Recommend

4 Since last award

95 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love PandaDoc eSignature?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud/On-Prem/Hybrid Deployment Supports one or many deployment models - On-prem, cloud or hybrid hosting of the database system.

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Security Software provides appropriate data and access security.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Audit Trail View all previous activity including any recent edits and user access.

Customizable Branding Tool allows user to apply its own branding to documents and create its own forms.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

PandaDoc eSignature Reviews

Melissa M.

Solid, e-signature platform.

Likeliness to Recommend

Pros

Nathalie K.

Effective management of our esignature needs.

Likeliness to Recommend

Pros

Mathew W.

Likeliness to Recommend

Pros

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Feature Ratings

Cloud/On-Prem/Hybrid Deployment

E-Signatures

Digital Signature

User-Friendly

Security

Mobile

Audit Trail

Customizable Branding

Notifications

Workflow

Regulatory Compliance

Vendor Capability Ratings

Ease of Customization

Business Value Created

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration