PagerDuty Platform Logo
PagerDuty Platform Logo
PagerDuty

PagerDuty Platform

Composite Score
7.8 /10
CX Score
8.3 /10
PagerDuty Platform
7.8 /10

What is PagerDuty Platform?

Automate, orchestrate, and accelerate responses across your digital infrastructure.

Company Details


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PagerDuty Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
100%
Negotiation and Contract:
97%
Conflict Resolution:
100%
Strategy & Innovation:
97%
Service Experience:
100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love PagerDuty Platform?

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20% Negative
0% Neutral
80% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 77

Event & Alert Management Automation

87

Security Operations Automation

84

Data Visualization

83

Operational Task Automation

81

Incident Management Automation

81

Change Control Automation

81

Analyze Discovery Data

79

Problem Management Automation

79

Analyze Activity Data

76

Performance & Capacity Management Automation

72

Machine Learning

72

Vendor Capability Ratings

Average 77

Ease of Implementation

84

Breadth of Features

82

Vendor Support

80

Ease of Customization

79

Availability and Quality of Training

77

Ease of Data Integration

77

Usability and Intuitiveness

77

Ease of IT Administration

75

Business Value Created

74

Quality of Features

73

Product Strategy and Rate of Improvement

71

PagerDuty Platform Reviews

Stephanie W.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Great real-time incident alert and response tool

Likeliness to Recommend

8 /10

What differentiates PagerDuty Platform from other similar products?

PagerDuty allows us to contact all team members. PagerDuty assures us that everything will be fine with our project. Plus, it's mobile-friendly, which is a big plus. It is effective in its role as an incident management system. Plus, it's pretty reliable. Additionally, it is quite simple to integrate and implement.

What is your favorite aspect of this product?

This app is great for incident management because it helps send alerts to the right people in real-time, it is easy to deploy and use, and the customer support team is available 24 hours a day.

What do you dislike most about this product?

Despite the great app and all its capabilities, the user interface is a bit disappointing. This can be used in any situation.

What recommendations would you give to someone considering this product?

Incident response is the intended use of this SaaS-based technology. Crisis management is really working on this. We also have seamless integration with Jira and Slack. You can quickly adjust the settings to suit your needs.

Pros

  • Continually Improving Product
  • Reliable
  • Saves Time
  • Helps Innovate

Naureen R.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Most reliable business tool

Likeliness to Recommend

9 /10

What differentiates PagerDuty Platform from other similar products?

PagerDuty stands out because it easily works with many tools, sends quick alerts when issues happen, and lets teams set up rules for who gets notified first. Its mobile access and useful reports make it a reliable choice for managing and fixing problems fast

What is your favorite aspect of this product?

I really appreciate PagerDuty's responsiveness and quick alert system. It ensures that I am promptly notified about incidents, allowing for swift and effective response. This feature has significantly contributed to the reliability and efficiency of managing issues within my workflow.

What do you dislike most about this product?

I find PagerDuty to be overly complex, often leading to alert fatigue due to its lack of customisation and limited integrations

What recommendations would you give to someone considering this product?

Carefully consider PagerDuty's complexity, cost, and integrations in light of your specific needs. Compare it to alternative solutions to make an informed decision.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Caring

Amit K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Very popular, market leader, intuitive product

Likeliness to Recommend

9 /10

What differentiates PagerDuty Platform from other similar products?

It brought many first features in the industry and is a market leader in its segment

What is your favorite aspect of this product?

very popular and ease of customisation and nice visualisations

What do you dislike most about this product?

bit pricy and other competitor like ops-genie from Atlassian has great integration it with its other products which is missing in PagerDuty

What recommendations would you give to someone considering this product?

if you are already using one vendor's multiple tools than its easy to get another products from same company at discounted prices so please check what you need and if they are satisfied by existing vendor's product it makes sense to buy them for less cost and less overhead (dealing with same company's sales-folks whom you already know)

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Performance Enhancing

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