PagerDuty

PagerDuty Platform

Composite Score

7.5 /10

CX Score

8.0 /10

8 Reviews Write a Review

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What is PagerDuty Platform?

Automate, orchestrate, and accelerate responses across your digital infrastructure.

Company Details

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PagerDuty Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love PagerDuty Platform?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 80

Incident Management Automation

Event & Alert Management Automation

Analyze Activity Data

Data Visualization

Operational Task Automation

Security Operations Automation

Change Control Automation

Analyze Discovery Data

Problem Management Automation

Machine Learning

Performance & Capacity Management Automation

Vendor Capability Ratings

Average 77

Breadth of Features

Ease of Customization

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

PagerDuty Platform Reviews

Shadab K.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

AI Driven Incident Management and Automation tool

Likeliness to Recommend

7 /10

What differentiates PagerDuty Platform from other similar products?

Machine learning enabled event detection enables PagerDuty to co-relate events and incidents which significantly reduces noise and makes sure that only real actionable alerts reach the monitoring teams. This maximizes resource utilization and reduces reaction times.

What is your favorite aspect of this product?

AI-Powered Insights: The platform leverages AI to predict potential system failures, suggest resolutions, and analyze historical data for continuous improvement. This is my favorite aspect of this tool.

What do you dislike most about this product?

What I dislike most about PagerDuty is its pricing structure, which can become prohibitively expensive for larger teams or organizations with extensive monitoring needs. The costs scale with the number of users and integrations, which might strain budgets, especially for smaller businesses

What recommendations would you give to someone considering this product?

PagerDuty is most effective when it is integrated with existing tools like Datadog, Slack, Jira. This helps to improve incident management workflows immensely.

Pros

Enables Productivity
Trustworthy
Efficient Service
Respectful

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Aug 2024

Great Incident Management tool

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Josh B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

A great incident response management tool

Likeliness to Recommend

8 /10

What differentiates PagerDuty Platform from other similar products?

We use PagerDuty as an on-call alert solution. By using PagerDuty, we can meet our response time requirements. To be informed about incoming sales opportunities and messages sent to the company's sales/information email.

What is your favorite aspect of this product?

I like that in case of application failures or infrastructure problems, we notify the staff on duty through PagerDuty. Manage the on-call list and receive security alerts.

What do you dislike most about this product?

The complexity is present. Despite the platform's abundance of features, new users may encounter a learning curve. Developing your full potential may take some time.

What recommendations would you give to someone considering this product?

I would be very disappointed if PagerDuty went down at the same time as our overlapping outage. Fortunately, we haven't noticed any downtime with PagerDuty and even if it did happen, it didn't affect us.

Pros

Helps Innovate
Reliable
Efficient Service
Security Protects

PagerDuty Platform

What is PagerDuty Platform?

Company Details

Need Assistance?

PagerDuty Platform Ratings

85 Likeliness to Recommend

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love PagerDuty Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Security Operations Automation Automate security operations e.g. threat and vulnerability management, compliance management, security incident and event management.

Change Control Automation Algorithms automate change control tasks e.g. track/assess technical changes, suggest risk/impact of changes, detect unauthorized changes, manage change windows

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Machine Learning Generate insights using machine learning algorithms e.g. event prediction, anomaly detection, sentiment analysis.

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

PagerDuty Platform Reviews

Shadab K.

AI Driven Incident Management and Automation tool

Likeliness to Recommend

Pros

Great Incident Management tool

Likeliness to Recommend

Pros

Josh B.

A great incident response management tool

Likeliness to Recommend

Pros

Feature Ratings

Incident Management Automation

Event & Alert Management Automation

Analyze Activity Data

Data Visualization

Operational Task Automation

Security Operations Automation

Change Control Automation

Analyze Discovery Data

Problem Management Automation

Machine Learning

Performance & Capacity Management Automation

Vendor Capability Ratings

Breadth of Features

Ease of Customization

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features