Outreach Logo
Outreach Logo
Outreach Corporation

Outreach

Composite Score
8.0 /10
CX Score
8.2 /10
Category
Outreach
8.0 /10

What is Outreach?

Outreach gives sales leaders a complete picture of the entire sales cycle so they can increase deal velocity, pipeline conversion, and rep productivity. At the same time, sellers have all of the capabilities and insights they need to build pipeline, run meetings, navigate buying committees, and manage deals to close.

Company Details


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Outreach Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Outreach.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Outreach?

2% Negative
9% Neutral
89% Positive

Pros

  • Respectful
  • Enables Productivity
  • Saves Time
  • Performance Enhancing

Feature Ratings

Average 83

Collaboration

85

Sales Collateral Management

85

Application Integration

84

Lead Generation and Funnel Management

81

Next-Best-Action Recommendations

81

Content Analytics and Scoring

81

Onboarding and Training

80

Multi Device Capability

78

Intelligent Search

73

Vendor Capability Ratings

Average 82

Breadth of Features

88

Business Value Created

87

Quality of Features

86

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Implementation

80

Vendor Support

79

Ease of Customization

78

Availability and Quality of Training

78

Ease of Data Integration

77

Outreach Reviews

Kyle B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Lots of great tools and fairly easy to use!

Likeliness to Recommend

8 /10

What differentiates Outreach from other similar products?

Really powerful AI functionality. Great integration with other tools like salesforce, Gong, Optonal, VidYard, etc. Being alerted when people are hot leads after they click into your emails.

What is your favorite aspect of this product?

Calling from SalesForce with the chrome extenstion

What do you dislike most about this product?

Not having texting functionality and meeting reminders

What recommendations would you give to someone considering this product?

It's a solid tool! Takes some time to get used to, but worth the time!

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Reliable

Cons

  • Less Generous
  • Less Friendly Negotiation

Ashlee B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Great campaign tool that integrates well!

Likeliness to Recommend

10 /10

What differentiates Outreach from other similar products?

Multichannel Outreach: Outreach offers a multi-channel approach to outreach, allowing users to engage with prospects through various communication channels like email, phone calls, social media, and text messages. This multichannel capability provides a more holistic and personalized approach to sales outreach compared to competitors that may focus on a single channel. Outreach provides tools for creating and automating sales sequences. Users can design custom workflows that include a series of touchpoints and automate follow-ups based on prospect behavior. This helps sales teams stay organized and timely follow-ups

What is your favorite aspect of this product?

Integration Capabilities: Outreach integrates with a wide range of CRM (Customer Relationship Management) systems and other sales and marketing tools. This level of integration helps sales teams streamline their workflows and maintain a centralized database of customer information.

What do you dislike most about this product?

Nothing at this time

What recommendations would you give to someone considering this product?

Sales Engagement AI: Outreach incorporates artificial intelligence (AI) and machine learning to assist sales representatives in various ways, such as recommending the best time to send emails or suggesting personalized messaging based on historical data.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mike Y.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Grat product but requires proper enablement

Likeliness to Recommend

8 /10

What differentiates Outreach from other similar products?

Outreach is the industry leader which separates itself from others

What is your favorite aspect of this product?

The ability to get very customized

What do you dislike most about this product?

It can take a decent amount of hand-holding for reps to feel comfortable using it

What recommendations would you give to someone considering this product?

Make sure you have a proper enablement plan built out

Pros

  • Respectful
  • Continually Improving Product
  • Enables Productivity
  • Efficient Service

Cons

  • Less Generous
  • Under Delivered

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