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Ortto Logo
Ortto

Ortto

Composite Score
8.3 /10
CX Score
8.4 /10
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Ortto
8.3 /10

What is Ortto?

Ortto (formerly Autopilot), is a complete marketing automation and analytics solution. Easy-to-use, the platform combines three powerful tools and supercharges them with AI so teams finally benefit from their customer data, marketing automation, and analytics working together. Ortto brings your customer data, messaging and analytics together to help businesses deliver remarkable experiences across the customer journey.

Company Details

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Awards & Recognition

Ortto won the following awards in the Marketing Automation - B2C category

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Ortto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Ortto.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

94 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
92%
Conflict Resolution:
92%
Strategy & Innovation:
93%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Ortto?

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3% Negative
0% Neutral
97% Positive

Pros

  • Effective Service
  • Respectful
  • Acts with Integrity
  • Helps Innovate

Feature Ratings

Average 93

Email Marketing Automation

96

Social Media Marketing Management

94

Marketing Asset Management

93

Multivariant Testing

93

Marketing Project Management

93

Customer Journey Modelling

92

Marketing Master Data Management

92

Marketing Analytics

91

Mobile Marketing Management

90

SMS Marketing

88

Vendor Capability Ratings

Average 92

Quality of Features

95

Ease of Customization

94

Usability and Intuitiveness

93

Ease of Implementation

92

Breadth of Features

92

Business Value Created

92

Product Strategy and Rate of Improvement

92

Availability and Quality of Training

91

Ease of Data Integration

90

Ease of IT Administration

90

Vendor Support

88

Ortto Reviews

Parchelle S.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Amazing application with ergonomic design

Likeliness to Recommend

9 /10

What differentiates Ortto from other similar products?

The customer service has been outstanding, they help me move past any hurdles and give really thorough answers when I get stuck. The platform has a very nice look to it.

What is your favorite aspect of this product?

I like the Automations that I can do with Autopilot it makes it easy to build emails and send to a large number of customers at the same time.

What do you dislike most about this product?

Autopilot gets too technical sometimes and this makes it difficult to manage some marketing automation workflows because specific processes require us to understand C before when we want to do A.

What recommendations would you give to someone considering this product?

Autopilot's segmentation and tagging system makes it easy to send messages that are unique to each specific client. On thing that Autopilot will really help you achieve is increase in retention rate and also conversion rate.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Marc W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Easy-to-use software for multi-channel marketing

Likeliness to Recommend

10 /10

What differentiates Ortto from other similar products?

Autopilot can create creative email templates that appeal to customers. There are many options to integrate Autopilot with other apps. Performs better in campaign performance monitoring and reporting compared to other email marketing solutions

What is your favorite aspect of this product?

I appreciate the support team and how they take on board a the customer feedback we provide and make constant improvements to the platform.

What do you dislike most about this product?

The font and font-size of the text pasted in the Email builder changes. I would like to say the Email works well but still it can be improved. The development team can note that.

What recommendations would you give to someone considering this product?

If you email your customers content that is not relevant to their interests, you will have more unsubscribers. Autopilot helps you test every email you send and learn which emails are going to get noticed. The advanced personalization provided by Autopilot will maximize the first touch woth your customers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alyssia P.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Centralized and Cloud-based Marketing System

Likeliness to Recommend

10 /10

What differentiates Ortto from other similar products?

AutoPilot's journey designer gave us the ability to design our cross - channel campaigns in a drag - and - drop fashion. Regardless of the channel that the customer is using to engage with us, Autopilot ensures that the messaging stays consistent It is easy to use and doesn't require extensive training

What is your favorite aspect of this product?

Autopilot is user-friendly and the integration possibilities are endless. I appreciate AutoPilot's sleek user interface, it's simple to configure and add graphics and visuals in the email campaigns

What do you dislike most about this product?

Building and updating a single email is straightforward, but handling a large list can be challenging

What recommendations would you give to someone considering this product?

Autopilot's phenomenal drag-and-drop interface, enables you to send beautiful newsletters, build and design email campaigns to engage your audience, thereby converting more contacts into customers

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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