Oro Inc

OroCommerce

Composite Score

6.6 /10

CX Score

6.7 /10

23 Reviews Write a Review

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What is OroCommerce?

OroCommerce is an Enterprise-grade B2B eCommerce platform built with a comprehensive set of features ready for any B2B commerce model.

Company Details

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Awards & Recognition

OroCommerce won the following awards in the B2B eCommerce category

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0 Top Rated Capabilities

3 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

OroCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OroCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

4
Since last award

93 Plan to Renew

4
Since last award

73 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OroCommerce?

7% Negative

7% Neutral

86% Positive

Pros

Respectful
Reliable
Caring
Security Protects

Cons

Less Generous

Feature Ratings

Average 76

Multi-Storefront

100

ERP Integration

Shopping Cart Management

Content Management

Content Localization

Catalog Management

Guided Selling

Payment Processing

Multi-Language Support

Order Management

Integrated Search

Vendor Capability Ratings

Average 73

Quality of Features

Vendor Support

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

OroCommerce Reviews

Joe M.

Role: Sales Marketing
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Great features for anyone selling B2B!

Likeliness to Recommend

8 /10

What differentiates OroCommerce from other similar products?

What sold us were the B2B specific features provided out of the box by OROCommerce. Our organization has a lot of specific business rules we needed to follow when finding a new e-commerce product and ORO was able to satisfy all of our needs.

What is your favorite aspect of this product?

My favorite aspect of this product is it puts all of my data into a single place.

What do you dislike most about this product?

My hope in the future is the reporting and analytic data becomes a bit more easy to use and a bit more robust. Creating reports or analyzing customer purchase information is not easy or intuitive, it requires a lot of technical and field specific knowledge which is difficult for anyone not living this product ever day.

What recommendations would you give to someone considering this product?

My recommendation is that someone be dedicated to managing the product and work with ORO to obtain the proper product knowledge for your organizations use case.

Pros

Generous Negotitation
Friendly Negotiation
Helps Innovate
Continually Improving Product

Cons

Charges for Enhancements

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jun 2021

Easy to use, but a bit pricey

Likeliness to Recommend

6 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Respectful

Cons

Less Generous
Under Delivered

Prabhat N.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

Fantastic Product with significant improvements.

Likeliness to Recommend

9 /10

What differentiates OroCommerce from other similar products?

Quality and Combination of different features in a single product for which others have to create separate products.

What is your favorite aspect of this product?

The ease of development in Symfony Framework (PHP) and create integration channel with a service hosted separately.

What do you dislike most about this product?

During upgrade from one version to another, the customisation migration used to become a big challenge. Mostly, customisations stopped working and we had to dig in once again to find what went wrong in upgrade, but eventually came out to be unsupported in newer versions.

What recommendations would you give to someone considering this product?

Definitely go for B2B OroCommerce as its the best in class and has also been seeing significant improvement since 2018.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

OroCommerce

What is OroCommerce?

Company Details

Book a Free Demo Today!

Awards & Recognition

OroCommerce Ratings

79 Likeliness to Recommend

4 Since last award

93 Plan to Renew

4 Since last award

73 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love OroCommerce?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Storefront Enables businesses to launch and manage multiple different storefronts from a single platform.

ERP Integration Ability to integrate with Enterprise Resource Planning software

Shopping Cart Management The solution provides robust functionality for shopping cart management (editable carts, saved carts, targeted offers in cart, cart discounting etc.)

Content Management Includes collaboration, check-in/check-out, and version control.

Content Localization The solution provides support for multiple languages and currencies.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Multi-Language Support Send or translate alerts in multiple languages.

Order Management Includes order entry, order processing, order tracking, and parts management.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

OroCommerce Reviews

Joe M.

Great features for anyone selling B2B!

Likeliness to Recommend

Pros

Cons

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Cons

Prabhat N.

Fantastic Product with significant improvements.

Likeliness to Recommend

Pros

4
Since last award

4
Since last award

4
Since last award

Feature Ratings

Multi-Storefront

ERP Integration

Shopping Cart Management

Content Management

Content Localization

Catalog Management

Guided Selling

Payment Processing

Multi-Language Support

Order Management

Integrated Search

Vendor Capability Ratings

Quality of Features

Vendor Support

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training